King Kia - Service Center

Pleasure experience with both buying the car and post query. Staff is very organized and professional. I highly appreciate quick response for personal question/matter what actually a direct dealer resp query. Staff is very organized and professional. I highly appreciate quick response for personal question/matter what actually a direct dealer responsibility was not but have been addressed promptly. More

My Kia Optima was stolen in March 2023 and taken to the King Kia AutoBody shop for repairs. After two months, I finally got my Kia back. I had to follow up constantly to know the status of my repairs. Prio King Kia AutoBody shop for repairs. After two months, I finally got my Kia back. I had to follow up constantly to know the status of my repairs. Prior to receiving my Kia, the AutoBody shop said that they did a "full detail" of the interior of the car. When I picked up my car, there was an additional scratch on the bumper of my car that was not there and the interior was completely dirty. I put my hands on the steering wheel and the dash, my hands were completely black. There were leftover screws in the cup holder and on the side door. There was still pieces of broken glass in the back seat from when the back window was broken. My gas tank also had two miles remaining until completely empty. I am completely disappointed in how they took care of my car after it was stolen. I understand that everyone is busy, but this was a very traumatic experience to begin with and to receive my car in this condition is uncalled for. I would not recommend them for your services. More

To really appreciate Daniel Rouff @ King Kia you need to shop around other dealerships first. Otherwise you want be able to grasp the real difference thus, regret going other places. Actually after you shop shop around other dealerships first. Otherwise you want be able to grasp the real difference thus, regret going other places. Actually after you shop there, you'll be coming around even without apparent reason (you'll have a nice new Kia by that time). Jokes aside - all that is said about Daniel and King Kia in comments below is more than true, come and see for yourself. When there, look for Daniel. If he's busy - wait. More

What a wonderful team of experts in their fiield. Hugo Oliva was my Sales Rep. and I just can't say enough about his kind, knowledgeable & professional manner. Thank you and your team for a super experien Oliva was my Sales Rep. and I just can't say enough about his kind, knowledgeable & professional manner. Thank you and your team for a super experience. I left there totally satisfied with my experience... and especially the price. I LOVE my new car!!! More

Service Center Repairs Service department was courteous and professional. Vehicle was serviced and repaired much quicker than I expected. Great communication between Guiller Service department was courteous and professional. Vehicle was serviced and repaired much quicker than I expected. Great communication between Guillermo and the technician. Highly recommended. More

Service dept is a scam! Was lied to by the service dept. Told the part I got could not be gotten anyplace else. That was a lie and it was half the price elsewhere. Their excu Was lied to by the service dept. Told the part I got could not be gotten anyplace else. That was a lie and it was half the price elsewhere. Their excuse? They needed to pay for their $20,000 equipment. More

Happy purchasing, but service is overpriced and low quality I was a big fan of the purchase experience at King Kia, but I just picked up my vehicle from my first service experience and I was really disappointed I was a big fan of the purchase experience at King Kia, but I just picked up my vehicle from my first service experience and I was really disappointed. Before you take your Kia to King for service, do yourself a favor and shop around. My issues: 1. Their prices for service are REALLY high. I had an oil change, tire rotation, cabin and engine air filter and a multi point inspection and my bill was nearly $300. I also have a Lexus, and an identical service for it at Lexus of Rockville is actually slightly cheaper, which shocked me. You expect surprisingly high prices to service a car like a Lexus, and the dealership gets you a movie theatre, hot snacks and drinks, luxury atmosphere, a complimentary Lexus loaner. The experience at Kia is what you find in any other mainstream car dealership, Ford, Toyota, etc...which is fine...but I would expect their prices to mirror what those brands charge, not what luxury brands charge when they don't deliver any of those amenities. This service shouldn't have been any more expensive than $160-170. 2. The quality of the service was quite poor, made worse by the fact that I paid a huge premium for it. Everyone was very friendly, renovated dealership is nice. But, the reason I came in was to have a grinding brake issue checked in addition to the regular service. Nobody ever called me to give me an update on what was going on like I was promised. I called several times 5-6 hours after I dropped it off and finally got someone who helped me. He called me back and let me know they could find nothing wrong with the brakes...clearly they never drove the car, at least not over 40 MPH. I was told I'd get a call when it was ready for pickup, I recieved no call. Finally I called and was told yes it was done, and I had to hurry over to get it during rush hour before they closed at 6:30. So now I'm stuck driving the van for Thanksgiving on rough brakes until I can get back and take it to somewhere who will put forth a little more effort. Perhaps the whole experience wouldn't have been so disappointing had the pricing been in line with my expectations. Like I said, I was really happy with the purchase process but the overpriced low quality service will cause me to take both my sales and service business elsewhere. More

Oil change and 40 point check Went into this dealer this morning for oil change, tire rotation and 40 point check. I did not had appointment so they told me the work on the car asa Went into this dealer this morning for oil change, tire rotation and 40 point check. I did not had appointment so they told me the work on the car asap. After about 2 hrs the service men came up to me and told oil change was done but during checkup the mechanic found the linceplate light and both break light were not working and to repair it would cost a additional $ 150. I told the service men that I found that strange as I always check those things and that I was sure they working as I brought in the car. So after I paid I went to get some light bulbs. Coming home and unscrewing the light fixture I discover the light bulbs were taking out and after putting them back everything was working. So I call up the dealer and ask why. He answer the mechanic didn't do that. So I told him either you lying or the mechanic never check proper More

Great Service - Love Wayne Normally I'm not one for a dealer service center but this place is great. The service is outstanding they stand behind their work. We recommend this Normally I'm not one for a dealer service center but this place is great. The service is outstanding they stand behind their work. We recommend this auto service center! More