About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Kings Ford Inc - Service Center

2.8

26 Lifetime Service Reviews

9555 Kings Automall Road, Cincinnati, Ohio 45249

26 Reviews of Kings Ford Inc - Service Center

Sort by Write a review
August 24, 2018

"Brand new trans leaking. 45 days+$700 rental=Still Leaking"

- Ford Customer never again

Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in rentals for work that should have been completed in 48 hours.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Travis Martin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Huber
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Poulin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerrod Rush
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2018 -

Kings Ford Inc responded

We understand your frustration in regards to this situation. We would like for you to feel free to contact: Travis Martin personally to talk about this. Please reach out at your earliest convenience.- travis.martin@kingsfordinc.com - 513-697-3248. Thank you.

July 18, 2018

"Engine Light"

- Dawn0516

I brought my car in for a engine light issue. Once the mechanics did their testing, everythingc checked out fine. ( No mechanical issues). I would highly recommend anyone that drives a Ford and Lincoln to use Kings Ford for their services. Thank you so much for providing great customer service and delivery.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tellis Kennedy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Poulin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Kings Ford Inc responded

Dawn, we are thrilled to hear about your great Customer Service experience at the dealership! We thank you kindly for the recommendation and hope to see you around soon! Take care.

January 17, 2018

"Bad service and poor Communication"

- Paula Money

Recently our collision center brought my car here for service. The Service person Eric told us one story then the collision center a different story. Matt Huber was arrogant and not helpful. When it was supposedly finished I went to pick up the vehicle and the Climate on/off button and touch screen would not work. When the collision center returned the vehicle to have it taken care of and our insurance company required Kings Ford to do an inspection and deem that the car was repaired AND working properly, Eric called my husband and said they have my car there and had no idea why, what they were supposed to be doing to it and no idea when they'd be able to get to it. Really? I would not purposefully use Kings Ford for purchase or service, unless like this time...I had no idea the collision center would be taking it there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt Huber
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eric
February 24, 2017

"Oil change"

- Mark

My first oil change so it's free, I arrived here 9: 30 am and I am still siting in the lobby at 12:15 and my oil change is still not done very slow and they only have 3 mechanics . Service here has fallen with my last service and even prior To this they was very fast they gave more counter help here then Mechanics

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
June 15, 2016

"Fine and fast. The work. Was fine but this survey is a..."

- Lizreed1

Fine and fast. The work. Was fine but this survey is a real pain to fill out. Has to be at least 25 words? Don't understand .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark gaffin
March 02, 2016

"Accused of Causing Damage"

- Love My Fusion Energi

I have a 2013 Fusion Energi Titanium. I absolutely love the car and my wife liked it so much she decided she wanted to look at an Explorer after driving 2 different Toyota Sequoias for 10 years and owning a total of 7 Toyotas over the last 25 years . She is very happy with her Explorer. I'm currently averaging 90 MPGs on my Fusion. I say all of this to show I am not just an unhappy human that isn't happy about anything. I was charging my car like I had done for the past 2 years and got a notification that the car wasn't charging. I went out to check to see why it wasn't charging and found that the power cord had exploded and had blown out of the electrical outlet. I called Ford immediately and was advised to take it to a dealership. I took the car and the power cord to King's Ford in Cincinnati. They look at the cord and said to leave it with them and they would call Ford to find out how to handle this situation. I received a call back 4 days after dropping off the charging cord and was told that Ford was going to replace the cord and they would call me when it came in. I finally received a call from the dealership letting me know that the charging cord had arrived and that I could pick it up. I went to the dealership to pickup the cord the gentleman at the service desk handed me the new charger. I was told that he was surprised that Ford had replaced since I had abused the charger. I asked him what he meant by that and he grabbed the charger that blew up and said see right here, you were being to rough and misusing the charging cord that is why it blew up. What he was showing me was the damage that was done when the cord exploded. The charger looked bran new just like my current chargers looks after having it over a year now. The second time I took my car to King's Ford, it was because the car went dead and would not start or do anything. I dropped it off and they said they would check it out and let me know. They also said they would do all of the recalls on the car as well. I also told them that the A/C had a musty smell when it is turned on. They said they would fix that also. I received a call back 3 days later letting me know that my car was ready. When I picked it up they said they didn't know why the car did what it did and if it does it again to let them know. They said all the recalls had been done. I asked them about the smell in the A/C and was told that they poured some stuff into it and that would take care of it. It still smells. I did some research and found out that the was a service bulletin which is TSB-14-0099 and that should have been done, not just pouring something into the A/C. I was told that now I am out of warranty and that I would have to pay to have that done even though I had taken my car in before 36,000 miles. A little time after that I was talking to Ford Service and was told I had some recalls that were still outstanding. I told the lady I was speaking with that I had those done already and told me that it was showing it wasn't done. So now I'm wondering if they were really done or not and that's not a good feeling to have. I would not recommend King's Ford. I was very disappointed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Phil Barney, Ed Mangus
December 31, 2015

"Get a second opinion"

- dw9191

After buying two cares and getting all of my oil changes/service at Kings Ford, and following their additional service recommendations, I had a bad experience. I was told I needed new tires on my Escape, and needed them before the first snow. This is the second tire replacement recommendation they had made. I got a price from them and then went to Costco to compare. Costco was $200 cheaper for the same tires. As the installation was being done at Costco, I was called back to the Tire center. They asked why I wanted new tires, because they said I had 2 to 3 more YEARS on my current tires. I had already paid for the tires, and the had one tire off of the car. They put the original tire back on, and refunded all my money. With my next oil change, I went to Bob Sumerel, and ask them to check my tires carefully. They also said I was a long way from needing tires. When two different tire dealers have the opportunity to sell me tires and refuse to do it, it convinced me to not go back to Kings Ford for any future purchase or service. Always get a second opinion if you have service done at Kings Ford.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Phil Barney
Jan 12, 2016 -

Kings Ford Inc responded

The reason we offered you a quote on tires is because your current tires are 5 years old not because of the tread left. We value your safety here at Kings Ford and that's why we offered you a set of new tires.

September 23, 2015

"a crappy place to buy and have a new car serviced"

- jerrytank

Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up the street tried to get my new car salesman to intervene and he threw his hands up and walked away from me.this is a very bad place to do bns with

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
September 03, 2015

"Service department"

- Fordguy

Service department is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. This issue was resolved very quickly by Travis Martin. What a great guy to work with as well as my great salesman Geno Boles. They have restored my faith in Kings Ford and look forward to continuing my service with Kings Ford.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
July 24, 2015

"Poor Service"

- brandoncjames

Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I had to call them several times for an update, even though I made an appointment they didn't look at my car until late afternoon. First off, they wasted what little time they spent on the car doing recall work that I did not authorize, presumably so they could get paid, and then horribly misdiagnosed my problem as being bad strut bearings. After giving me a quote for $700, only $30 of which was in parts, I decided to get a second opinion from another garage. Turns out I had a bad control arm and ball joint. Even though Kings Ford told me it was not a safety issue, it definitely was. I had the second garage do the repair. In my opinion, Kings Ford does not put your safety or best interest first, they only care about getting paid. I can't imagine how upset I'd be if I paid them $700 and it didn't fix my problem. Please consider a different garage when looking for car repair professionals.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
1
1 - 10 of 26 results