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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,196 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,196 reviews

September 09, 2017

Waiting on a part Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a More

by MIKELLRIDDLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for sharing your recent experience at Klaben Chrysler Jeep Dodge RAM Service. Your feedback is very important to the Klaben Team. I apologize for the unacceptable level of customer service you describe. No excuses. We failed. Thank you as well for taking the time to speak with Joe today. Joe and I appreciate the confidence you have placed in Klaben and your loyalty. We have a responsibility to continue to provide you with the level of service you have come to expect from Joe and Klaben. Thank you for allowing us the opportunity to make things right and to regain your confidence. Joe is here for you but so is the Klaben Team. You should expect the same from ALL of us. Please continue to provide your candid feedback and know that I and the Klaben Team remain at your service. Rich Klaben. 330.673.3139 ext 242.

September 09, 2017

Exceptional service After searching for several months for one of these cars only to have them sold before i arrived at the dealerships, I found this one. From the moment More

by Pagani71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Kim Devlin
September 09, 2017

Great experience. Best dealership around this area. When we walked onto the dealership lot we met Antonio Taylor, who was eager to help. He was knowledgeable about the product line. He was not "pushy." More

by DaleSue3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Taylor
September 09, 2017

Great experience Unfortunately we found ourselves in the situation of needing to purchase a car. Buying a car can be an overwhelming and often difficult experience. We More

by Maddie16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs
September 08, 2017

Best dealer in town! I've been looking for a Jeep Grand Cherokee for over three months. I was going in and out of dealerships leaving disappointed with customer service an More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Jeff Reider
September 08, 2017

It was amazing! Carl helped me and my husband today get out of our 2013 Chevy Cruze and into a 2017 Jeep Cherokee. Carl was awesome, friendly and worked really hard t More

by BrittanyHug86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Kim Devlin
September 07, 2017

Congratulations to my son on his purchase of his Jeep Patriot! Congratulations are also sent to Antonio Taylor for making this first experience for my son a great on More

by The French's of Ohio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
September 06, 2017

Leased a new 2017 Journey. Very good experience. This is my second vechical I have leased at Klaben. I have been very happy with my first experience and decided to return to lease my second Journey. More

by lrhfreedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, Justin Stinnett, Jeff Reider
September 06, 2017

"A Happy Camper" When we I drove away in our 2017 Pacifica in the color we wanted (molten silver) it was a great feeling. The feel of car was great, it handled like a More

by sbotz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2017

What A Mess I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days More

by BILLW5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
Sep 18, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your recent experience at Klaben. Your feedback is very important. I sincerely apologize for the experience you describe. There are no excuses for the unacceptable condition of your Jeep upon completion of the repairs here at Klaben. We failed! In situations like this, we have two responsibilities. First, we must address this situation with you to make things right. Thank you so much for allowing us the opportunity to do just that. Second, we must address this situation internally with our entire Team. Your experience and your comments have already served as content for our Team Meetings as well as individual one-on-one coaching and training sessions. Feedback like yours is vital to our goal of continuous improvement. I am very sorry that our failure caused you frustration, aggravation and dissatisfaction. That is not the way it should be. I hope that our follow up and actions demonstrate our genuine concern for you and for your satisfaction. I remain at your service and look forward to future opportunities to regain your confidence in Klaben. Tom Papish, Service Manager. 330.673.3139 ext 168.

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