Klaben Chrysler Jeep Dodge Ram

Great as usual Joe is great as always. Joe always take the time to make sure that our vehicles are as safe as the ones he would put his own family in. Keep up the Joe is great as always. Joe always take the time to make sure that our vehicles are as safe as the ones he would put his own family in. Keep up the great work. Still miss Matt being downstairs. Only issue is the cleaning crew needs to get the ants that are in the corner in the lounge upstairs. More

'16 Patriot Traction Control Indicator Issue The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and t The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and the corrective repair started. At the end of the estimated time, Joe Hilliard, our service rep, visited us in the well appointed customer waiting area and advised us the repair would require a part and additional time to complete. We were provided with a loaner vehicle and upon our return, everything was completed and explained to our satisfaction. Joe did a great job and is clearly an asset to the Klaben Auto Groups. This is the type of service and customer satisfaction that has made Klaben our "Go To" for vehicle for 30 yrs. and now 4 generations of drivers. Thank You all for the support and service to us for all these years ! More

Low pressure sales, great experience We came to look at a used jeep and left feeling like we got a good deal with a new Cherokee leasing to own. Jeffrey was an amazingly patient salesman We came to look at a used jeep and left feeling like we got a good deal with a new Cherokee leasing to own. Jeffrey was an amazingly patient salesman and was there late with us after hours. We never felt pushed to buy a vehicle or rushed to make a decision and that was very important to us. We received fair pricing for our trade and the financing was completed with Brian and we were happy with his service as well. We will definitely return for future purchases! More

My new Pacifica Yesterday I purchased a 2018 Pacifica. Gilbert Perrin was my salesman. He was very professional in his knowledge of the van and also his appearance. Yesterday I purchased a 2018 Pacifica. Gilbert Perrin was my salesman. He was very professional in his knowledge of the van and also his appearance. I liked his friendly personality and enthusiasm. Gilbert slowly talked me thru the inside and outside features of the van. He would stop and ask me if I had any questions during the demonstration. He had me try the different features to make sure I felt comfortable with the new vehicle. Gilbert made me feel that if I had any questions after I left to be sure to contact him directly. Kim Devlin was my finance manager and she also was very professional in her appearance and very knowledgeable in doing the paperwork. She explained every document to me before I signed them and would ask me if I had any questions. She made me feel very comfortable in her office during this time and was very polite throughout the process. The paperwork was done in a very timely fashion and I was done before I knew it. More

Polite and Precise Service!!! Could not have asked for a better experience!! I drove over 2 hours to see a car that was as advertised on their web site. Don Jacobs was a fair and h Could not have asked for a better experience!! I drove over 2 hours to see a car that was as advertised on their web site. Don Jacobs was a fair and honest sales person!! Very Personable Dealer! Would go back and deal with them again in a heartbeat!!! Thanks Klaben!! More

Check Engine Light I had to make a last minute appointment for a check engine light. Justin went way above and beyond to help my wife and I get her car fixed and back on I had to make a last minute appointment for a check engine light. Justin went way above and beyond to help my wife and I get her car fixed and back on the road. More

Best experience ever! We visited Klaben Ford to buy a newer Jeep. We traded in our 04 Jeep Grand Cherokee for a 16 Jeep Patriot. Jeff Beane made this experience so pleasant We visited Klaben Ford to buy a newer Jeep. We traded in our 04 Jeep Grand Cherokee for a 16 Jeep Patriot. Jeff Beane made this experience so pleasant for us & comfortable....didn't feel like I was being judged at all like some other places do. Didn't feel like we were at a dealership, it felt like we were at a friends house! If you want to be respected, understood & treated like a friend instead of a customer Jeff Beane is your guy with Klaben Ford in Kent. Brian Franklin is equally as pleasant & respectful! More

Foul weather - fouled spark plugs Service tech Cory kept in touch daily, explained what was going on, explained how the problem was being addressed, I was happily back on the road Service tech Cory kept in touch daily, explained what was going on, explained how the problem was being addressed, I was happily back on the road More

Used Wrangler Purchase Don was excellent to work with - from his initial contact via phone through the final step of transferring my plates from old to new vehicle. Brian a Don was excellent to work with - from his initial contact via phone through the final step of transferring my plates from old to new vehicle. Brian and Kim were easy to work with and made the actual purchasing of the vehicle rather painless. I will not hesitate to work with Klaben in the future. More