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Klaben Ford Lincoln

Kent, OH

4.9
13,426 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,426 reviews

July 23, 2020

Awesome Service! We have all our vehicles serviced with Klaben! Kim is a joy to work with and very knowledgeable. Thank you for always getting us in and out in a timel More

by JDETHOMAS1807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

Awesome service department! I have purchased many vehicles from Klaben and always had Klaben service them. Having a Lincoln I use the concierge service since I don’t live in Kent More

by FSYLVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

Turnkey Awesomeness!! From the initial phone call I received stellar service. An errant middle of the day deer destroyed the from and passenger side of my truck on Father' More

by ERIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
July 23, 2020

As always, service at Klaben Ford was top notch! From the first phone call to the time I picked my vehicle up. Ford kept me informed. Joe even called on the days when he knew my vehicle wasn't ready. He call More

by anitaebarton
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

I have used this dealership for years for all my service and have been very satisfied with them and the way that I have been treated. More

by CURLUP87@aol.com
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

Mona Crooks at Klaben always excellent care with. She is ciurtious,professional , And knows her job. She is on time. Answers all our questions and we always feel like we are treated with respect. More

by Ronald
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

Better face mask ALL the various employees need to wear decent mask. Some had on mask that didn’t cover their face appropriately. Gloves should also be worn by all. More

by cmarlene04
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Klaben Ford Lincoln responded

Thank you for your honest feedback and observations during your recent visit to our service facility. Your comments are spot on and will be shared with the entire team. Our goal is to have everyone, customers and team members alike, as comfortable as they can be, with the steps we are taking while performing our everyday tasks. We will continue to stay focused on this important matter and work to get better at doing what is right across the board during this pandemic. Thank you again for your feedback. Mike VanHoose, mvanhoose@klaben.com.

July 22, 2020

my truck was serviced correctly & inexpensivly been dealing with klaben for 25 years & have always been pleased. would recommend this dealer for service or sales to anyone who will listen.i own mor More

by dndhin8200
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

Friendly. Not pushy. Willing to work with your needs to keep me within my budget. Car was prepped and ready on a late Friday night. More

by Jalab2
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Matthew Garred, Steve Opalko
July 21, 2020

I have always had very great service when coming to this facility. Mike Cooney always treats me with respect and always goes above and beyond to help you get the best deal. Jennifer was very easy to work wi More

by cmcclllnd
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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