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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,680 Reviews

4,680 Reviews of Klaben Ford Lincoln - Service Center

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February 12, 2021

Always friendly and helpful. I look forward to my appointments in the service area because of Kim. Ask for Kim every time. Keep up the good work. More

by redbird44240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

We really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2021

I have been very pleased with the service from Klaben since I bought our car in 2016. The service department is phenomenal, especially the wonderful woman on the end. She has helped me go through the p More

by nancyluvscats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Thanks again for your business! Take care!

February 12, 2021

Outstanding service given:Arrived early and was Outstanding service given: Arrived early and was accommodated Given ride to and from eatery while waiting Given immediate attention to problem I w More

by drstike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

Your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!

February 11, 2021

I am always met with kind and knowledgeable people when I come here. I am a KSU student away from home and they are always helpful to me! More

by Madichiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

Hi! We're so happy we were able to help you out! Thank you so much for choosing Klaben Ford as your first choice for service!

February 11, 2021

I always have a great experience when I visit. I dropped off my 2015 Escape on 02/09/21 and I had the pleasure to work with Mona,when I picked up my Escape I dropped off my 2013 Fusion,then I had the pleasu More

by dano0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Feb 16, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! We look forward to your next visit! Take care!

February 11, 2021

I have had Nick help me on two different occasions when my vehicles were in need of body work..Its been a pleasure dealing with Klaben Thanks More

by Danjo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Feb 16, 2021 -

Klaben Ford Lincoln responded

Danjo, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2021

Easy to schedule service appointments and professionally completed ! Dealing with Kim Wolfram, my Service Writer, is always seamless. She is very knowledgeable, professional and very pleasant. Kim always e More

by R Master
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

February 10, 2021

Been a long time customer Klaben has always performed above expectations in service and sales! From the time you enter the dealership you are welcomed and made to feel at home More

by DSHIP1562
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Klaben Ford Lincoln responded

We are so pleased you enjoyed your visit to Klaben Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

February 10, 2021

Tom the Service Manager and his staff were polite and listened to my concerns. They were able to fix the problem the first time and my vehicle has been performing well ever since. More

by CMDRRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Reviews like yours provide encouraging feedback. We are happy Tom was able to help you out!

February 10, 2021

Tyler in the Ford service department is great, very helpful in all areas. reponsive with emails and call backs, very helpful . I don't thi More

by tfisher002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! We are happy Tyler was able to help you out!

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