I blew a tire over the weekend and with my excessive time on the road, I needed a replacement immediately. I contacted my original salesman, Roscoe who was available to step away from his office and introduce me to Patrick. Time is important so they were able to not only replace my tire, but also provided an oil change that I had put off for awhile and they performed all the service work in about an hour, tops! Even the in-house coffee was a splash! (Sorry guys). Excellent experience!