Kline Volvo of Maplewood

The service department at this dealership is incredibly shady. I had to have my vehicle towed into the dealership (for warranty work). Before I turned it over to the two company, I took pictures of the e shady. I had to have my vehicle towed into the dealership (for warranty work). Before I turned it over to the two company, I took pictures of the error messages I was getting on my dash. After the warranty repairs were completed--they suddenly found another error message that they couldn't warranty-even though I had never gotten this error message before. So it appears they either "break stuff" or "Makeup repairs" so they can bill you. Do not trust More

This dealership couldn't do more wrong if they tried. At this point, I"'m sure it's vindictive because reused to put up silently with their poor treatment. Tonight I went to pick up my vehicle (after m At this point, I"'m sure it's vindictive because reused to put up silently with their poor treatment. Tonight I went to pick up my vehicle (after multiple mistakes and shady treatment by Kline) and as I was driving away I found that the functionality that I previously had was not reinstalled during the "repairs." so I'm back in a loaner and have to go back again (hopefully they can make the full repairs this time). Not surprisingly, not a single employee even said "I'm sorry about that" or even tried to appear emphatic for their multiple mistakes. It's pretty clear they are trying to be as nasty as possible--I will never use this dealership again. More

Very good to work with Kline Volvo and with Paul Sebastian. Paul promptly contacted us by email and phone when we were setting up a test drive. We were able to set up appointment to test drive vehic Sebastian. Paul promptly contacted us by email and phone when we were setting up a test drive. We were able to set up appointment to test drive vehicle and then purchase it in 24 hours! Very happy with the car we purchased. More

The customer service has been terrible. The latest fiasco was using their valet service. It took me a month to get an appointment for my first service and when I tried to reschedule I was p The latest fiasco was using their valet service. It took me a month to get an appointment for my first service and when I tried to reschedule I was put through to service. I left messages on two different days. My phone calls were not returned. Not the first time they messed up ordered car mats they said would be in a few weeks. After more than 30 days I called and they said the set was in and would send them out. When I bought the car (floor model) the battery was dead. They also lost one set of keys. I was told to come back in 3 days to pick up the car and both sets of keys. They didn’t have the keys and had to order a replacement. This was another 150 mile trip to the dealer. I previously owned a Cadillac and they provided great customer service. I called the other Volvo dealer in Minneapolis and will have my 10 k service in a week. I hope this other dealer has better customer service. More

I recently brought my XC 90 in for service and was very pleased with Bo Dunaski and the service department. Bo kept me informed and answered any questions in a professional and friendly manner. I highly re pleased with Bo Dunaski and the service department. Bo kept me informed and answered any questions in a professional and friendly manner. I highly recommend Kline Volvo for both service and the purchase of new vehicles. Although all of the service managers are great at Kline Volvo, I think Bo Dunaski rates a 10 +. More

Christine Bakken helped us at Kline Auto. She and the entire staff at Kline were excellent! They were knowledgeable, professional, and provided excellent customer service! Thank u for a grea She and the entire staff at Kline were excellent! They were knowledgeable, professional, and provided excellent customer service! Thank u for a great experience! More

Everyone was extremely courteous, knowledgeable and helpful. Christine Bakken was wonderful to deal with. She went out of her way to explain everything and find us any coupons we would be eligible for helpful. Christine Bakken was wonderful to deal with. She went out of her way to explain everything and find us any coupons we would be eligible for. There was never any pressure to buy. More

Thank You to Jeremy and Owen for a great experience. Actually the whole staff made our choice a no brained. Great staff and a great XC60. Actually the whole staff made our choice a no brained. Great staff and a great XC60. More

We had not purchased a new car for quite some time, so we did some online research & arrived at Kline Volvo with a few ideas. That is where Christine Bakken came in. Christine ultimately guided us through th did some online research & arrived at Kline Volvo with a few ideas. That is where Christine Bakken came in. Christine ultimately guided us through the selection of the XC60. Thank you, Christine, for your expertise & follow through! More