I owned several luxury and non-luxury brands prior to considering a Mini. My first introduction to the brand was impulsive after I was bored on a few other test drives. I fell in love immediately, but newness of the brand and its somewhat of a non-conformist look, feel, and status contributed to initial hesitation. I could not get a Mini out of my mind and returned several months later to test-drive again, this time following through and trading a more traditional luxury vehicle for the Clubman. I enjoy my new high-tech toy, which is great fun to drive. Given the above hesitation, the need to negotiate a trade, and my requirements to know every detail probably did not make me an easy customer to deal with, yet Rob and Steve were very patient, professional, and cordial with me. They promptly responded to every email, explained all details, and came up with a reasonable offer. If you are interested in a well-optioned Mini in stock, they seem to have the best inventory of such in the Chicago metro area and claim to have enough interested customers to keep restocking.
These guys were great, personable, and were up for a good conversation - vehicle or not. Although I am technology savvy, the vehicle has so many options, a nice overview by Cole was very helpful to get me started with several features immediately and without a lengthy manual read.
I had high expectations after many years of great service and sales experiences with a nearby luxury car dealer, and so came here with high expectations, which Knauz easily met. Great team, and I look forward to continuing this new business relationship. Highly recommended. And if you are new to Mini brand like I am... give it a try, and you might realize this is something vastly different from anything else on the market that you can enjoy as a new unique driving and ownership experience.