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Koch 33 Ford - Service Center

4.9

88 Lifetime Service Reviews

3810 Hecktown Rd, Easton, Pennsylvania 18045

88 Reviews of Koch 33 Ford - Service Center

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September 08, 2018

"Service"

- BarbNaz

They were friendly to schedule with and she was very helpful working it into our schedule Service was done timely and satisfactorily We dropped off this visit for service and was much better then waiting

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Recommend Dealer
Yes
Employees Worked With
Tom
Sep 11, 2018 -

Koch 33 Ford responded

Thank you! We're glad we could get you back on the road quickly! We look forward to seeing you at your next service!

September 02, 2018

"Courteous "

- Mikey

I was greeted fast and courteous with professionalism.The recall work was done in a timely manner as what service representative quoted and was sent on my way Happy.

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Recommend Dealer
Yes
Employees Worked With
Rachel
Sep 06, 2018 -

Koch 33 Ford responded

Thank you! We're glad we could get you back on the road quickly! We hope to see you again soon!

August 21, 2018

"Lower control arm issue"

- Escape

Very suspicious of failing PA state inspection for a lower control arm issue at 56,000 miles. Contacted Ford customer relationship center to pursue further. Received case number.

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Recommend Dealer
No
Employees Worked With
Manager and service advisor
Aug 22, 2018 -

Koch 33 Ford responded

We're sorry you had a bad experience! Please call me at your earliest convenience so I can look further into this for you. Thank you! Garrett Hood General Manager (610) 810-1145 ext. 1902

August 14, 2018

"Awesome servic"

- Crusty59

As always the service received on my Ford was excellent! . I would highly recommend Koch 33 for have your car service. the service rep was excellent .

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Recommend Dealer
Yes
Employees Worked With
Aug 15, 2018 -

Koch 33 Ford responded

Thank you! We're glad we could get you back on the road quickly!

August 09, 2018

"Stop/Start issues in 2015 F-150"

- Whitebread33

Tim in sales & John in service made this experience easy. They're the type of individuals that'll keep me coming back! Thanks go out to both.

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Recommend Dealer
Yes
Employees Worked With
Tim Hood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John Johnson
Aug 10, 2018 -

Koch 33 Ford responded

Thank you! Tim and John are two of our best! We hope to see you again soon!

August 03, 2018

"Service visit "

- pkeiser

Took our car for its first service visit and everyone there was very professional. Highly recommend them for buying a vehicle and getting it serviced.

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Recommend Dealer
Yes
Employees Worked With
N/a
Aug 07, 2018 -

Koch 33 Ford responded

Thank you! We're glad that you have had a great experience with both our sales and service teams!

August 02, 2018

"Went out of there way on a Saturday. "

- Xtremeoutlaw

Just want to thank the guys at Koch ford especially Billy Kemmetler for getting me in and done on a Saturday when I was leaving at 5 am on Sunday to pick up a car I just bought in up state NY. I had to have the computer reflashed so it can see the trailer brake controller. Thanks again Keith

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Recommend Dealer
Yes
Employees Worked With
Bill Kammetler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Valiente
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2018 -

Koch 33 Ford responded

Thank you! We're glad we could get you back on the road quickly!

July 27, 2018

"Excellent"

- Bkorp

Excellent service work as always. Efficient service write up as well. Never a disappointment when using Koch for service work or car sales. I will be back of course

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Recommend Dealer
Yes
Employees Worked With
Tom Bisbing
Jul 28, 2018 -

Koch 33 Ford responded

Thank you! We look forward to your next visit!

July 20, 2018

"Total Excellence "

- Cyndi Gaston

I was greeted promptly, introduced to my service writer who took me inside and didn’t excellent job writing up my car. My car got its maintenance done in a timely manner everybody is so friendly and kind at your dealership. It was a great experience

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Recommend Dealer
Yes
Employees Worked With
John Johnson
Jul 20, 2018 -

Koch 33 Ford responded

Thank you, Cyndi! We hope to see you again soon!

June 19, 2018

"The new Ford Garage Rocks!"

- Scott

The new Ford Garage is gorgeous and well laid out but the old exceptional top of the line Customer Service and Vehicle Service remains the same as well! Jonathan has been my service advisor and he never disappoints, neither do the mechanics! Great job today fellas and the cost was well below what I anticipated.

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Recommend Dealer
Yes
Employees Worked With
Jonathan Hicks
Jun 21, 2018 -

Koch 33 Ford responded

Thank you, Scott! We're glad you enjoyed our new facility! We hope to see you again soon!

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