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Kool Chevrolet - Service Center

Grand Rapids, MI

3.0
40 Lifetime Reviews Review Dealership

40 Reviews of Kool Chevrolet - Service Center

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February 20, 2020

"Bought a certified used equinox 2013–soon the check..."

- Rjk

Bought a certified used equinox 2013–soon the check engine light kept coming on. They kept fixing it—usually to the tune of 200–300.00. Then in 6 weeks the same problem occurred again. Then the car started using unusual amounts of oil. We found out that this defect occurred in all the equinoxes of that year. When we wanted to trade the car in, they devalued it because of the oil problem. They could sell us a car even though they knew about the problem. But they refused to help when there was a problem. We were long time Kool customers, but we will never trade there again!!!

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Recommend Dealer
No
Employees Worked With
Don’t know
March 16, 2019

"Excellent!"

- DSS

Did not make appt for oil change (scheduling was about two weeks out)-however, employee told us to just "come on in"--we had the time. Had one vehicle done within 25 minutes, went home, brought our 2nd vehicle in. We returned home, received call within 10 minutes that 2nd car was done. This included topping off fluids and rotating tires! Within one hour BOTH cars were done! Amazing work, great people! Not always convenient to get oil change, tire rotation, etc., (Usually drop car off night before, pick up next day....) But, this experience, by far, was painless and absolutely convenient! We were thrilled!

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Recommend Dealer
Yes
Employees Worked With
Everyone at Kool!
February 11, 2019

"Terrific visit"

- Cruise

I received an oil change in a quick and professional manner. I will recommend this service center to anyone. Keep up the good work! one

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Recommend Dealer
Yes
Employees Worked With
Don't remember
September 09, 2018

"Great"

- scottyb

Consistent high level of service, Clean waiting room and friendly people in every area. Easy in and out access for both service and sales areas

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Recommend Dealer
Yes
Employees Worked With
Rich Griswold
August 21, 2018

"excellent, speedy service"

- 2005 Envoy

Every person that i dealt with at Kool was very nice and helpful. I have been a loyal customer for years. Service here is amazing.

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Recommend Dealer
Yes
Employees Worked With
Rich
August 10, 2018

"Engine service"

- Drjohn

Very efficient customer service, pleasant waiting room with coffee, snacks and Wi-Fi. Service fees are very reasonable. Like the availability of online appointment making.

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Recommend Dealer
Yes
Employees Worked With
Ben J
August 08, 2018

"Great Service "

- Jdgarz

Good service and pricing I have been fortunate to live close. The service department is friendly and a pleasure to work with. It is too noisy for the service writers. Please address this

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Recommend Dealer
Yes
Employees Worked With
Bret. Rich
August 07, 2018

"great"

- grandpagras

great service.. I have been going to Kool for thirty years. It always has been good. Help is always helpful. Dealership is updated when ever it needs updating.

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Recommend Dealer
Yes
Employees Worked With
Bret, Paul, Jason.
July 30, 2018

"Very Accomdating"

- Janetml

Front seat covers of my new Colorado would not clip to the frame of the front seat. After two tries, Technician was able to glue it to frame. The Service GM ordered new covers, as they thought the clips on mine were defective, however, I just didn't want to be bothered with this problem and take more time out of my day/life to deal with it even tho Kool Chevy gave me a loaner vehicle. Great service as always, however, my problem originated from the factory. :( Janet Mitchell

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Recommend Dealer
Yes
Employees Worked With
Derrick Drudy
July 27, 2018

"Great dealership"

- Sullylang

Kool Chevrolet is, and always has been a very professional and responsive establishment. The sales staff and the service dapartment are both top notch. They take care of their customers.

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Recommend Dealer
Yes
Employees Worked With
Phil Lyman
1
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