Koons Alexandria Collision Repair Center

From my very first phone contact with Christin, receptionist, on August 17, 2011, my first visit on August 18, subsequent phone calls, till I picked up my repaired vehicle on August 25, every cont receptionist, on August 17, 2011, my first visit on August 18, subsequent phone calls, till I picked up my repaired vehicle on August 25, every contact in person and on the phone was highly satisfactory. Greg Bills, Estimator, explained my damage and the required repairs in detail, thoroughly and patiently, when I delivered the damaged vehicle on Monday, August 22. Greg is knowledgeable, articulate, personable. The time estimated to complete the repairs was five days, from Aug 22 to Aug 26. The repairs were completed in four days; the vehicle was returned to me on Thursday, August 25. The repaired areas look like a new vehicle! Greg explained the repairs in detail, thoroughly. Greg Bills is a Consummate Professional. Christin, the entrance desk and phone receptionist, is ideal for both positions. She has great "phone presence". As the entrance desk receptionist, she welcomes visitors with a warm, friendly greeting. She is personable, efficient, and knowledgeable about Koons' operations. More

Although I'm not terribly happy with Geico at this time, the Koons Alexandria Collision Repair Center was EXTREMELY helpful. My Acura TSX was in an accident back in October 2010 and all of the issues from t the Koons Alexandria Collision Repair Center was EXTREMELY helpful. My Acura TSX was in an accident back in October 2010 and all of the issues from the accident were not addressed properly. Working with Geico to cover the repairs has been very exhausting, since there was a lot of back and forth as to what would be covered and was result of the accident. The Koons staff realized my concerns and dissatisfaction with my experience. In my last 3 visits to the Koons Repair Center, I entered a dissatisfied customer and left a satisfied customer thanks to the Koons Staff. Koons acted as a buffer for Geico's customer satisfaction short comings. Chris Huber was key in making sure that the compressor of the A/C was covered by taking photos and showing me the A/C compressor and how it wasn't possible for the piece to have broken from wear and tear. Jennifer is ALWAYS in a great mood and so helpful and accomodating. When I call in she gets my questions answered immediately, even if that means that she has to go down to the body part store; speak to the technician to see what time he'd be arriving so I wouldn't have to wait longer than needed; and following up as I wait to make sure that I was updated on the progress of my vehicle. After realizing that Geico wouldn't cover the Actuator of the driver's door, Jennifer personally went back and pulled Greg Bills away from his work to see what he could do with my After Market alarm being disengaged and not reconnected after the repairs. Greg Bills was not the person I was assigned to work with at Koons through Geico, but he went out of his way to make sure that he saw me leave satisfied after he heard my exhausting conversation with Geico to replace the Actuator. Greg took the keys to my vehicle and realized that the after market alarm was left on Valet Mode after the repairs were made in October 2010. He also addressed a brake noise concern I had that had nothing to do with the accident, by pushing a plastic piece off of the roter on all 4 wheels. Greg's honesty and customer service has most definitely won my future business auto repairs. I will refer Greg to anyone and everyone I know with auto repair needs. More