I sent the comments below right after I purchased my 2010 Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional!
Comments sent to Hal Feder, Jr in January 2011:
If there were a higher rating other than "Great" Koons Ford "has it all" !!! It was, by far, the best experience I have ever had in purchasing a new vehicle! Everything was upfront. Absolutely no salesman pressure (which I hate)! I want to commend Keith O'Connor, Dennis Koulatsos, Jimmy Lowry, Tom Synder,and Mike Scrivner! These gentlemen are truly an unequivocal asset to Ford Motor Company. I will be returning to Koons Ford for future car purchases. I have also recommended Koons to friends and family who are contemplating purchasing a vehicle.