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Koons Ford of Annapolis
Annapolis, MD
1,529 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,529 reviews
March 28, 2023
Mike Treas and the rest of the service team have always been great to deal with and take great care of my car. been great to deal with and take great care of my car. More
by AJFURTH
Verified CustomerEmployees Worked With
March 25, 2023
My vehicle broke diwn and i had to have it towed to Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repair Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repairs in a timely manner. They did repair my vehicle in a timely manner which was a day ealier than expected and less than original estimate. Great job. More
by sheridancmc
Employees Worked With
March 25, 2023
The person that I paid was very pushy about the warranty. It was not appreciated. It was not appreciated. More
by joycieperkins
March 25, 2023
I have had my vehicles serviced at Koons Ford of Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason not to use their service. More
by demeo1
Employees Worked With
March 25, 2023
Dealership was eager to sell vehicle, but follow up was awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. T awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. The s ad leman, sales manager, general sales manager all had no call back or follow up to expedite the problem. I also asked for the General Manager but he doesn’t work fridays nor weekends. It seemed very interesting for a Ford/Lincoln Dealer to offer this type of service. Title clerk could care less about expediting the problem. Waiting for title documents to be sent so I can register this car in Florida. Very sad that not one person cared to help. Still waiting. More
by trchase65
March 23, 2023
we have a fleet of 28 ford vehicles, primarily because the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable the service dept. doe such a good job, with quality, price and mostly cycle time . we need aour vehicle on the road and be reliable More
by PETE36
March 23, 2023
I loved my service advisor concern and knowledge towards getting the work done to my car. It felt good knowing my advisor and tech cared. I thank you Lincoln for hiring them. getting the work done to my car. It felt good knowing my advisor and tech cared. I thank you Lincoln for hiring them. More
by popemotorsports
Employees Worked With
Steven Taylor-Watts
March 23, 2023
Not always the most timely but always friendly and helpful. I would recomend to my friends helpful. I would recomend to my friends More
by RIDGEWAYJ2008
March 23, 2023
Great customer service mike treas doess great Jobwith his clients Koons ford needs to keep there clients Koons ford needs to keep there More
by RAYMONDRC
