Koons Ford of Annapolis

The best service department for our cars. Have used Mike Treas for years, he keeps you updated, price & quality are great. this is why we buy Fords Have used Mike Treas for years, he keeps you updated, price & quality are great. this is why we buy Fords More

Great sales people. Great service department. Overall fabulous experience. I will and do definitely recommend to others. Great service department. Overall fabulous experience. I will and do definitely recommend to others. More

Darrick Tolliver our sales representative was great, he came in on his day off and did his best to make the purchase experience as pleasant as possible. He took the time to sit with us in our new Mustang M came in on his day off and did his best to make the purchase experience as pleasant as possible. He took the time to sit with us in our new Mustang Mach-E and go through all the features and settings and we really appreciated that extra effort. The dealership organized financing for us with Ford credit and that was a pleasant experience. However, the dealership management clearly needs some customer service training. Our car was always going to be registered in Florida and this was made clear when we ordered the car some eight months ago. Florida does not issue front bumper plates. For what ever reason the dealership proceeded to drill into our brand new beautiful white front bumper and install a black front plate with the Koons Ford license plate surround. We are extrely disappointed with this assault on our otherwise perfect vehicle purchasing experience. Darrick Tolliver apologized for the error, but when we asked the manager to replace the bumper he had the audacity to imply that it was our fault the plate was added and that if wanted a new bumper we could buy one. At no point did he apologize for completely screwing up our $70,000 car. His attitude was quit frankly disgusting If he ever had any customer service training it certainly was not evident. Unfortunately this has caused us to have a sour taste in our mouth about the whole transaction and we cannot say that we will be recommending to our friends and family that Koons Ford as a good place to buy a car. More

Outstanding customer service my service advisor, Michael K. Excellent routine service performed on my 2919 Mustang!!! Clean and comfortable waiting room. I highly recommend Koons Ford of Annapolis! K. Excellent routine service performed on my 2919 Mustang!!! Clean and comfortable waiting room. I highly recommend Koons Ford of Annapolis! More

Great customer service and support that why I don’t want to go any other dealerships to go any other dealerships More

Continue to patronize this dealership solely due to my experience dealing with John Powell both as a salesman and now as a manager. experience dealing with John Powell both as a salesman and now as a manager. More

Convenient, knowledgeable, committed filled in a need supplied loaner car while my car had to be kept for additional services needed supplied loaner car while my car had to be kept for additional services needed More

Love it , let me know if you got good deals on the mustang , I have a 2021 GT mustang , I have a 2021 GT More

Chuck was an incredible partner to work with. I bought my very first car from him and am thrilled. I had an out of country license and Chuck kept in touch as I worked through the steps to get my I bought my very first car from him and am thrilled. I had an out of country license and Chuck kept in touch as I worked through the steps to get my Maryland license and he was instrumental in helping me see this through. I can’t thank him enough! What service! I truly recommend Chuck to everyone. Excellent customer service and satisfaction! 15/10! More

I felt the serice tech was trying to take advantage of me during my visit during my visit More