These guys are a perfectly good dealership, and Debbie and Greg are both knowledgeable and nice and friendly...until you want to go with a better deal. I rated their customer service as "OK" because they stayed late and let me test drive a Mazda 6 I wasn't sure about buying from them after visiting other dealerships, even though they had to jump it...but then again the reason I had to stay so late was because it took them 45 minutes to look over my price quote from another dealership just to tell me they could beat it by $100.
As far as friendliness goes, they are nice, they shake your hand, look you in the eye, and offer you a Coke, ask you about your family, but then again what dealer doesn't? Once you start talking about price differences, they're not "hostile," but they do start trying to make you feel guilty for trying to get the best price, talking about how they're already at the point where they're not making any money, and how they don't want to get caught in a bidding war where the price is going down little by little...as if it's your job to make sure they're getting as much profit on the deal as possible, and as if it's not your job to get the best price you can for you and your family.
My overall experience was horrible. I went into the dealership the night before I bought and gave them my quote, and it took them 45 minutes to decide they could beat it by a dollar. Fine. The next day I called my first dealership choice and told them Koons had the best offer, and they said they could match. Since Koons had made a big deal about how great a deal I was already getting, and how they were seeing next to nothing on that deal, they wouldn't go any lower, so I called to say I was sorry, but I was taking my business elsewhere...and they went lower, but Greg already started in with the guilt...saying that "at some point this craziness has to stop." Then one other dealer I hadn't heard back from came out of nowhere with an offer hundreds lower I called both of the dealers back to tell them I had to go with that offer. The first dealer said he understood, and if it turned out not to be legit to let him know, but Koons said they'd beat it by $100 (suddenly they were $700 below a price they quoted as making zero profit on...how they've stayed in business at that rate, I don't know). He kept trying to get me to commit to coming in, so I said, since the other dealer said they couldn't match and he said he would, I'd go with them...and then a little bit later the other dealer called and said they could come up with a better offer. I called Greg and tried to say I'm sorry, but I have to go with the best offer...and all I got was an earful of "You gave your word." I tried to explain I had said I'd go with them in good faith, thinking the other dealer couldn't beat them, and that ultimately I had to go with the best offer, but I had to get read the riot act. Then Debbie comes on the phone, talking about how I "gave my word," how she had to get the car washed and that cost them money (as if they couldn't do that when I was actually in the dealership signing papers for two hours), and asking if it was "just about the money." Then in a huff she said she didn't want to do business with me and hung up. THEN she sent me an email berating me in the same manner. I certainly understand the frustration of having a deal and then having it fall through at the last minute, but I think trying to make someone feel guilty for going with the best price available to them is highly unprofessional, and it's a shame they marred the experience like that, as otherwise I would have rated them highly.
On price, they were fine...they seem willing to match any offer, but like any dealership they won't go as low as they can right away...just taking off $100 here and there, which is what I expect..perfectly fine. But they weren't the best out of the gate, and you won't get the best if you just go with them, but they're fine.
Ultimately, my verdict is this: They won't rip you off...I definitely would trust them...I would have had no problem taking my car in there with confidence. They're good salespeople. But before you go in, be sure you have the absolute best price you can get from elsewhere...and they'll probably match it. And if you want to keep shopping around, don't let them bully you into "stopping the madness." Get the best price you can...and don't call them until you are driving off another dealership's lot in your new car, or else an "I'm sorry, but I'm going elsewhere" call turns into a "We'll give you another $100 off" which will turn into them, when they ultimately get rejected, accusing you of "creating" a bidding war (instead of just saying "Thanks, have a nice day" like every other dealership I rejected said).