Reached out via the website on a Sunday when the dealership was closed thinking that I would receive a call back Monday some time. Micaiah answered my inquiry almost immediately. We had some back and forth regarding the vehicle, when we could come by to look at it, and I passed along copies of our driver licenses, loan pre-qualification, and proof of insurance. When we arrived at the dealership, the vehicle was parked out front, detailed, and fueled up. All paperwork was already filled out and ready to go over and sign. It was a great experience, best one yet.