I am writing this post to express my heartiest compliments to your General Manager (TIM BERG), Product Specialist (MORGAN ANDERSON), Customer Relations Manager (CHRISTIAN STARK) and Service Manager (DAN HASSELBERGER) for delivering exceptional customer service to my husband and I. The staff hired by Koons is extremely professional. They listened patiently with the concerns that we had in a very polite way. The ability to provide the resolution quickly exceeded my expectations.
Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I am in the automotive industry, I know that customer service is very valuable. Morgan was not our original sales person with the vehicles that we purchased or people that we refered to Koons, but she seen the concerns that we had and showed empathy and wanted to help. I must say, that Tim, Morgan, Christian and Dan are very compassion people and definitely are a VALUABLE EMPLOYEE! With that being said, "Thank You".
This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. We will continue to refer family, friends or our customers to Morgan that are looking for a new vehicle to Koons. Again, THANK YOU for everything!!!!!!