Krause Family Ford

Rick Moore Best Advisor i have every had! Kept me updated through whole process Would recommend this dealer for service through whole process Would recommend this dealer for service More

Awesome experience. Very low pressure. I walked out feeling they actually wanted my son to be happy with his purchase more than they were concerned about the sale. We are still on the fence about our p feeling they actually wanted my son to be happy with his purchase more than they were concerned about the sale. We are still on the fence about our purchase, strictly due to which vehicle my son wants to purchase. But, this is the most transparent, low pressure and friendly dealership I have ever been to. More

This is my 5th car from Krause Family Ford! Why you might ask??? They treat me like family. Just good, fair, honest dealership! Best Ford dealer EVER! might ask??? They treat me like family. Just good, fair, honest dealership! Best Ford dealer EVER! More

Just sad. It seems the only this dealership follows up on is opinion polls; definitely not sales or service. no follow up for my sales inquiries and the service department seemed to be looking for excuses no is opinion polls; definitely not sales or service. no follow up for my sales inquiries and the service department seemed to be looking for excuses not to complete a recall. More

Took my vehicle in on appt for 730 am Thursday. Told it would be complete by Friday afternoon. Rude service advisor Josh said it had to sit till Monday and it wasn’t his problem or concern. He was a little would be complete by Friday afternoon. Rude service advisor Josh said it had to sit till Monday and it wasn’t his problem or concern. He was a little slow so had to ask several times to speak to his mngr. After fighting with the customer he finally decided to get his boss. Don’t recommend this service advisor Josh, or shop who can’t complete the job when the promise. More

After choosing a new F250 from their lot and verifying it was on site, I submitted an online credit app via their site, but finance dept never contacted me even after I called twice and emailed 3 times! My c was on site, I submitted an online credit app via their site, but finance dept never contacted me even after I called twice and emailed 3 times! My credit score is very good so no issues there. I was prepared to purchase this vehicle and now that chance is absolutely zero. Sales staff I talked to were fine, typical. I did the legwork and researched online due to Covid19 issues, filled out credit app, scheduled a trade in inspection, etc. This is my second negative with Krause in 3 years. First was when I purchased my 2019 F250 and was met with a fairly rude sales associate. I bought the truck from another dealer even though Krause had the exact truck I was looking for simply due to customer service. More

Great Car, Hit or miss sales experience Came here for a good deal on an outgoing 2019 Ford Mustang Ecoboost. A couple salespersons and sales managers I found very helpful, others not so. Came here for a good deal on an outgoing 2019 Ford Mustang Ecoboost. A couple salespersons and sales managers I found very helpful, others not so. I would recommend dealing with a salesperson who is knowledgeable about the car/truck you wish to buy. One sales manager constantly refused to deal honestly with me, and wouldn't answer simple questions about rebates, incentives and price (very annoying!) I only bought a car from them because it was a 2019 model that other dealers around no longer have. Had I been in the market for a 2020 year model vehicle, I would've walked out after spending >3 hours and not getting satisfactory sales service from the salesperson or sales manager I was dealing with. I only bought the car because they finally came down far enough on price to make the deal worth my time investment. In sales, ask for Don Kapela. Knowledgeable and helpful. Sales managers, ask for Matt or Shawn, also very helpful. Love my Mustang, but it shouldn't be so difficult to get good customer service and an honest sales experience. More

Wonderful The people at Krause were wonderful to me. Fred went over and above to accommodate me. I could not have been more pleased with the way he treated me The people at Krause were wonderful to me. Fred went over and above to accommodate me. I could not have been more pleased with the way he treated me. Thank you Fred and all of your employees for being so helpful to me. I would recommend your dealership to anyone. More

The Best Dealership Around Have you ever walked into a car dealership and automatically felt like part of the family? Neither had I until I drove 2 hours to visit Krause Family Have you ever walked into a car dealership and automatically felt like part of the family? Neither had I until I drove 2 hours to visit Krause Family Ford! Immediately felt welcomed and not pressured to buy! My sister purchased a used car from there and a month later the transmission went out. I called Bill Montooth who was our salesman and he worked hard to get something done. Despite the fact that the as-is paperwork was signed, Jamie Laverde who is the used car manager there, bent over backwards to make sure the car was fixed! I can’t thank the guys at Krause Family Ford enough for the work they do! I will be driving 2 hours to purchase my vehicles here from now on! More

Unsafe car I bought my 17 year old daughter car from here omg it’s a death trap!! She will come home in a box it is so unsafe. I can’t believe they would sell I bought my 17 year old daughter car from here omg it’s a death trap!! She will come home in a box it is so unsafe. I can’t believe they would sell a car to 17 year old. It also against the law for a minor to sign a contact it state that you are over 18 and older and also to test drive the without a legal guardian inside the car is against the laws( which I was not I was sat in the office with my son). More