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Ed Morse Chrysler Jeep Dodge Ram

Muscatine, IA

4.1
165 Reviews

165 Reviews of Ed Morse Chrysler Jeep Dodge Ram

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April 20, 2024

All staff were attentive and courteous. They listened to me regarding my issues and professionally addressed the problems. More

by DARLYSDOG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

We are so glad we could take care of all of your needs. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

April 17, 2024

Quick and easy booking and helpful service made this a great experience as it has been every time. More

by MIKEMULDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Schult
Apr 19, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

April 02, 2024

I have bad experience on purchese a car was having lot problems and not been resoult More

by erickamaya59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gierut
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Schult
Apr 04, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Ericka, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 29, 2024

The staff was very friendly! Grace went above and beyond to make sure I would have my Jeep back in time. More

by MEPUDYTAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thanks for your perfect review! We're glad to hear that our team was friendly! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 26, 2024

Someone reached out to me and scheduled my appointment within a week. Very courteous and efficient. More

by kcavazos
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 26, 2024

This is only about the service department. I scheduled service on my Ram and dropped it off the night before and came to pick it up around 4pm the next day. It hadn't been done. I took my truc More

by DDDOC51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Krieger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : That one lady
Mar 28, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 20, 2024

Dealership picked up my car for an oil change and brought it back 7 hours later. A week later I needed to return for the additional repairs. Went to pay and found out the oil change had not been completed th More

by LIZZI.DENOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Schult
March 16, 2024

I came to this dealership because I wanted to follow and deal with a service advisor who had a new job with Ed Morse. He knows my car and has gone out of his way to be helpful. Plus he speaks fluent “senior More

by Remidog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for leaving us this great review, Remidog! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 16, 2024

Cody has always taken the time to handle all my vehicle services and I trusted buying a vehicle from this dealership knowing he will be there if I need him! More

by Lajoma75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Reinsager
Mar 20, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

March 13, 2024

Very disappointing did not do service I asked for and told me I needed something that I don't More

by JANIE.SWAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Mar 15, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Janie. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

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