LaFontaine Toyota

Johnnie O'Bannon was such a great help! Driving gives me anxiety but he took the time to help me find a car that would help me feel more comfortable and he walked me through the entire proc Driving gives me anxiety but he took the time to help me find a car that would help me feel more comfortable and he walked me through the entire process. Thanks to him I love my 2019 Civic! More

Logan Stanek was fantastic to work with! He went above and beyond to take care of us. Even stayed late after hours for us to see the car we were interested in. He maintained excellent comm He went above and beyond to take care of us. Even stayed late after hours for us to see the car we were interested in. He maintained excellent communication with us through texting and was genuinely concerned with us being happy with the purchase and the process. During a time when buying vehicles is tough with the market, supply and demand, and busy work schedules, he made it an easy and enjoyable experience. He was 100% worth the hour drive to get there. More

Chris Thomas was such a big help in my car buying process. It took me months to find a vehicle in my price range and Chris did everything he could to make sure I was happy. In the end I returned to L process. It took me months to find a vehicle in my price range and Chris did everything he could to make sure I was happy. In the end I returned to Lafontaine Toyota of Dearborn and bought from him because he was honest,fair, and friendly. More

Johnnie OBannon was my sales person he made my experience at the dealership very pleasant he had great knowledge of the car I wanted to purchase he took his time and explained the whole process to me he gave at the dealership very pleasant he had great knowledge of the car I wanted to purchase he took his time and explained the whole process to me he gave his full attention the whole vibe was awesome like no other dealership I will definitely recommend him to others thanks again for my Hyundai palisade !! More

Their service is extremely poor for LaFontaine Toyota. When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went i When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went in for an oil change and tire rotation. They asked about completing a "simple" recall. My wife was there for 3 1/2 hours. Immediately following that visit, the air conditioning went out. We took it back and they indicated the air conditioner was not repairable and would have to be replaced. We took it to another mechanic for a second opinion. He took a look and the power cord for the AC had gotten disconnected. That was it. We decided at that point that we would no longer have our Toyota Corolla service there. However, recently, we received a recall notice regarding the module that deploys the airbags and seat belt lock in a collision. I called on Tuesday, January 18, 2022, to make an appointment to have it serviced for the recall only. The appointment was made for today, Thursday, January 20, 2022, at 7:30am. When we got there this morning, the service rep indicated they had lost their Master Mechanic and there was no one that could do the repair. That is the last time they will do that to us. Although it is out of the way, we will be going to Page Toyota in Southfield to have the recall fixed. More

Johnnie O'Bannon, Used Car Sales, conducted a smooth and efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊 efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊 More

After two weeks of trying to get my questions answered and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (whic and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (which I will post in another review) sold me a vehicle in less than two hours for a great price (shopped several dealers). More

Great Used Car Experoence Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me b Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me but was always there for questions. Made a good deal with me with no B.S. It was the easiest used car deal I ever made. Even stayed late just to make sure my license plate was on securely. Will recommend you to my friends, thank you. More

Poor Customer Service and Communication I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with wa I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with was only able to get me so much in approved financing. I asked him about the pricing of the vehicle I was interested in and asked for a print out detailing the costs of everything. On Friday, May 24th, he finally provided me with that. At that time I told him that I would like to talk about the actual price that the car was being sold for. I mentioned that the actual market price that people were paying for that car was only around 20,000, yet the price I was being given was a little over 22,000. When I mentioned I wanted to negotiate the price of the car, I never heard back from that salesman. This was on Friday May 24th when I mentioned the negotiation. I reached back out to the salesman on Tuesday May 28th and Wednesday May 29th and never heard anything back from this salesman. I was really inclined to purchase a vehicle from this location and from this salesman, however I was very upset with the customer service I received. When talking about down payments, the salesman tried to push me to borrow the money from family members or friends, and also the lack of communication from this salesman when I brought up the price of the vehicle was very unprofessional. I purchased the vehicle I was interested in from the Summitplace Kia Auburn Hills dealership on May 29th, for less than the price I was trying to negotiate with this salesman. I am writing, hoping that the issue of customer service and lack of communication will be addressed for future customers. Have a wonderful day and thank you for your time. More

New Camry Test Drive Experience I test drove a Camry here. James Williams was very helpful and nice. We looked at the car for a while, but he gave us all the time we needed. The m I test drove a Camry here. James Williams was very helpful and nice. We looked at the car for a while, but he gave us all the time we needed. The management was also good. I gave a 4 rating because the inside offices of the dealership could use some updating. Overall, a good experience. More