Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
650 Reviews

650 Reviews of Laird Noller Ford of Lawrence - Service Center

Sort by
April 24, 2024

Rear brakes and rotors still have spongy brake pedal feel and have had front done More

by jimforegolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 23, 2024

Excellent service! Highly recommended! I would send all of my friends and family to Laird Noller Automotive for service. More

by Kaw112814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 23, 2024

Had a flat tire limped it in they where able to find a tire to fit it and replace it for me More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Report | Print
Helpful
April 19, 2024

Everyone was really nice but they forgot to go over the check list with me . But all in all pretty good service More

by selene2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lanes
Report | Print
Apr 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us! We're glad to hear that you found our team to be really nice and that you received good service overall. We apologize for the oversight in not going over the checklist with you. Your feedback helps us improve, and we'll make sure to address this internally to ensure it doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you even better next time!

Helpful
April 19, 2024

The service center staff were courteous and good to deal with. My overall experience was good. More

by vpowwow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
Report | Print
Apr 22, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a good experience with our service center staff at Laird Noller! Providing courteous and helpful service is important to us, and we appreciate your feedback. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing Laird Noller for your automotive needs!

Helpful
April 11, 2024

The people that work here at this dealership and Express Auto are very nice ppeople More

by caroljanelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with both our dealership and Express Auto! Providing excellent service and a friendly atmosphere is important to us, and we're delighted that our team members made a good impression on you. If you ever need anything else or have further questions, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
April 11, 2024

Great to deal with will be coming back and sending everyone I know to go there More

by GLAHN_FOOTBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone at quick lane
Report | Print
Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you plan to return in the future. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to welcoming you back and assisting anyone you send our way!

Helpful
April 11, 2024

They were helpful and did a good job to take care of my problems and help me out More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your concerns and provide a positive experience! Your satisfaction is important to us, and we appreciate your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
April 09, 2024

Waited over 2 hours for an oil change with tire rotation, had to call for update then upon pickup they had not even rotated the tires because I noted which ones were on the front. Would not go here. More

by ssmbutters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown name
Report | Print
Apr 09, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing this matter to our attention. We're truly sorry to hear about the extended wait time and the oversight regarding the tire rotation during your recent visit for an oil change. This is not the level of service we strive to provide to our valued customers, and we sincerely apologize for the inconvenience and frustration this experience has caused. Your feedback is extremely important to us, and we would like the opportunity to discuss your concerns further and make things right. Please reach out to our management team at 785-843-3500 at your earliest convenience. We're committed to addressing this issue and ensuring that it doesn't happen again in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future.

Helpful
April 06, 2024

Super happy with the service I received there. They were quick to get things started and were great at communication. More

by tkpackard
Recommend Dealer
Yes
Employees Worked With
Brennan Smith
Report | Print
Apr 08, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We're delighted to hear that you were super happy with the service you received at our dealership. Providing prompt service and clear communication are top priorities for us, and we're glad we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
1
2
...
65