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Laird Noller Ford Topeka

Topeka, KS

Overview
Employees
Reviews
Vehicles
4.2
737 Reviews
Laird Noller Ford has over 150 years of experience in servicing your vehicle. We take great pride in what we do.
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2245 SW Topeka Blvd

Topeka, KS

66611

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Showing 737 reviews

April 20, 2024

Frank was knowledgeable experienced friendly and not pushy. He helped guide my purchase with professionalism. I'm glad I was recommended to go here, and will pay it forward. Thank you guys for everythin More

by kpkpmgmt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank VanBebber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Laird Noller Ford Topeka responded

We're delighted to hear that Frank provided you with a knowledgeable, friendly, and professional experience at our dealership! Thank you for trusting us with your purchase, and we truly appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out. Welcome to the Laird Noller family, and we look forward to serving you for many years to come!

Helpful
April 17, 2024

Excellent buying experience, people there were very helpful to get us what we wanted, especially Casey. More

by cinscooter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordaryl Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Bayless
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Apr 17, 2024 -

Laird Noller Ford Topeka responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent buying experience at our dealership, and we appreciate your kind words about Casey. Providing helpful and attentive service is what we strive for, and we're glad that Casey and our team were able to assist you in getting exactly what you wanted. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again!

Helpful
April 09, 2024

Very professional and did not talk down to me from the time I stepped on the lot to the time I was done. Would recommend! More

by mcgraths
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank VanBebber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordial (manager) and Chris (finance)
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Apr 17, 2024 -

Laird Noller Ford Topeka responded

Thank you for your feedback! We're thrilled to hear that you had a professional and respectful experience with us from start to finish. Treating our customers with the utmost respect is a top priority, and we're glad that you felt valued throughout your visit. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to assisting you again in the future!

Helpful
April 06, 2024

I was greeted by Carlos as soon as I walked in the door and it was a friendly and helpful process from start to finish. More

by paidenrosine2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Campos
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Apr 08, 2024 -

Laird Noller Ford Topeka responded

Thank you for sharing your experience! We're thrilled to hear that Carlos provided you with a friendly and helpful experience from start to finish. Greeting our customers with a warm welcome and providing assistance throughout their visit is our priority, and we're glad Carlos delivered on that. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Helpful
March 30, 2024

Carlos Campos is a great salesman. He made sure that I was taken care of and listened to any and every concern or want for a car. More

by allison.carper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Campos
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Apr 01, 2024 -

Laird Noller Ford Topeka responded

Thank you for sharing your positive experience with Carlos Campos! We're thrilled to hear that he provided you with excellent service and made sure all your concerns and desires were addressed. Providing personalized care and attention to our customers is a top priority for us, and we're glad Carlos went above and beyond to ensure your satisfaction. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope you're enjoying your new car!

Helpful
March 29, 2024

I chose to take my vehicle elsewhere to be worked on. My service person was great to work with although he could only offer me a $7,000 repair ( a new transmission) which was not feasible as it would lik More

by Mojoks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Apr 17, 2024 -

Laird Noller Ford Topeka responded

We appreciate you sharing your experience with us, and we're sorry to hear that we fell short of meeting your expectations. It's important to us that our customers feel respected and valued throughout their interactions with our dealership. We apologize for any frustration caused by the response you received regarding the trade-in value of your truck. Your feedback regarding the sales agent's approach will be addressed internally to ensure that we provide more transparent and respectful communication in the future. We understand your concerns about safety and reliability, and we respect your decision to explore other options for your next vehicle. We're glad to hear that you found a solution that works for you in getting a rebuilt transmission for your F150. If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your loyalty as a repeat customer, and we hope to have the opportunity to serve you better in the future. Thank you for your feedback.

Helpful
March 26, 2024

I had an awful experience overall. Communication/customer service sucked. I will not be going back here again. More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joaquin, Brian, Anthony
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Mar 26, 2024 -

Laird Noller Ford Topeka responded

We are truly sorry to hear about your disappointing experience with us. Your feedback is incredibly important, and we're committed to addressing your concerns and improving our service. We take pride in providing excellent communication and customer service, and it's disheartening to hear that we fell short in your case. To ensure that we address your concerns and work towards resolution, we kindly ask you to please contact our management team directly. Your insights will help us understand where we went wrong and how we can improve. We sincerely apologize for any inconvenience you've experienced, and we're dedicated to making things right for you. Please reach out to 785-235-9211 to discuss your experience in detail and to allow us the opportunity to rectify the situation. We value your feedback and hope to have the chance to regain your trust. Thank you for bringing this to our attention, and we look forward to hearing from you.

Helpful
March 24, 2024

Fast and friendly service. Price increases for oil change were significant. $105 oil change may out way good service value. More

by Promo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Laird Noller Ford Topeka responded

Thank you for your feedback, and we're glad to hear you found our service fast and friendly. We understand your concern about the price increase for the oil change. We strive to offer competitive pricing while maintaining the quality service our customers deserve. Your satisfaction is important to us, and we'll take your feedback into consideration as we continuously evaluate our pricing. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your business and hope to continue serving you in the future.

Helpful
March 19, 2024

Lack of communication and respect not there, I brought vehicle in but you continue to refer to my husbands name not me, in text message while I was there and in this survey. More

by SAGE1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Names unknown
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Mar 21, 2024 -

Laird Noller Ford Topeka responded

We're sorry to hear about your experience, and we understand the importance of respectful communication. Your feedback is valuable to us, and we would like to address your concerns directly. Please reach out to our service management team at 785-235-9211 at your earliest convenience to discuss your experience in more detail. We're here to ensure that every customer feels respected and valued. Thank you for bringing this to our attention.

Helpful
March 07, 2024

Evan and Jim were great to work with. Was able to look over the motorhome at my leisure. More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Belshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Loy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Laird Noller Ford Topeka responded

Thank you for your positive review! We're delighted to hear that you had a great experience with our service department. It's our goal to provide exceptional care to all our customers, and we're thrilled that you noticed a positive change. Your satisfaction is our priority, and we're committed to continually improving our service to better serve you. If you ever need anything in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
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