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Laird Noller Ford Topeka - Service Center
Topeka, KS
384 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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384 Reviews of Laird Noller Ford Topeka - Service Center
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March 29, 2024
I chose to take my vehicle elsewhere to be worked on. My service person was great to work with although he could only offer me a $7,000 repair ( a new transmission) which was not feasible as it would lik My service person was great to work with although he could only offer me a $7,000 repair ( a new transmission) which was not feasible as it would likely cost more than my 2007 F150 was worth. I was not as pleased with the sales agent who replied to my inquiry about what the dealership would give me for the truck as is. The answer was they would not buy it unless I traded it in for another vehicle in which case they would give me only $2,000. I felt disrespected when I said my top dollar for a new to me used was $20K and the agent pushed several vehicles above $20,000. Five out of my last six vehicles were all Fords purchased through your dealership. However, now I need an SUV and Ford SUV’s do not do well in Consumer Reports on either safety records or reliability which are my two biggest considerations. I am getting a rebuilt transmission for less than $3,000 which will enable me to drive my F150 until I locate the right used SUV for me and then sell the F150 for a fair price. More
by Mojoks
Employees Worked With
Caleb
Helpful March 24, 2024
Fast and friendly service. Price increases for oil change were significant. $105 oil change may out way good service value. Price increases for oil change were significant. $105 oil change may out way good service value. More
by Promo
Employees Worked With
March 19, 2024
Lack of communication and respect not there, I brought vehicle in but you continue to refer to my husbands name not me, in text message while I was there and in this survey. vehicle in but you continue to refer to my husbands name not me, in text message while I was there and in this survey. More
by SAGE1967
February 08, 2024
Best of all the dealerships I’ve dealt with. Good work in a reasonable amount of time. Courteous and customer-oriented. Great complimentary coffee station, too! Good work in a reasonable amount of time. Courteous and customer-oriented. Great complimentary coffee station, too! More
by Flexer
Employees Worked With
Bryan Floyd, Chase Branson
January 27, 2024
Who ever inspected my vehicle checked all the boxes as ok. The tire pressure light has been on since the cold weather, 2-3 weeks. It has to manually be turned off. So, I have to assume they paid no att ok. The tire pressure light has been on since the cold weather, 2-3 weeks. It has to manually be turned off. So, I have to assume they paid no attention to that, and did not check the tire pressure. Soo did they really check anything???? More
by F150
Employees Worked With
Service
January 24, 2024
Repair took much longer than expected and there was another issue after I picked up my vehicle. The service department failed to use the best number provided and communication was sparse at best. another issue after I picked up my vehicle. The service department failed to use the best number provided and communication was sparse at best. More
by Jlschmidt3
Employees Worked With
January 09, 2024
Service on 01-08-2024 was poor. Chase was not thorough and did not follow through with my requests. He was not well informed about the problem found. Chase was not thorough and did not follow through with my requests. He was not well informed about the problem found. More
by Thomas
Employees Worked With
Chase Branson
November 17, 2023
Service department consistently provides accurate and speedy customer service and excellent car care. I have always received the best from Noller ford. speedy customer service and excellent car care. I have always received the best from Noller ford. More
by mohawk321
November 09, 2023
Always ready to help! Great customer service. Will find the answers to your questions! Easy to understand! Great customer service. Will find the answers to your questions! Easy to understand! More
by San.bright
