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Lance Buick GMC

5.0

7 Lifetime Reviews

2 Chauncy St, Mansfield, Massachusetts 02048 Directions
Sales: (508) 618-4232

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7 Reviews of Lance Buick GMC

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May 16, 2018

"Best car buying expeirience of my life!"

- Don Pierce

Although I did not purchase a vehicle at this dealership due to my own error, I feel compelled to express my gratitude regarding Robert Cappelletti. While I was undecided as to what my wife and I were interested in purchasing, I had been on a hunt for a few months and happened to pass by Lance Buick GMC one particular Sunday and it happened to be after hours. We pulled over to just look at a vehicle. After about 10 minutes, Robert came up to us and introduced himself and offered us his card and stated that if there was any thing he could do for us, just contact him. He was on his way home and was simply trying to help us. He was very pleasant to talk to and not pushy at all and let us be. Long story short, I came back to Robert that following Monday, and he spent quite a bit of time with us trying to find something that fit my needs. Ultimately, I passed on the vehicles due to physical needs. Robert was again, very professional and no push at all. He was again, very pleasant to deal with, and I expressed my gratitude to him for the way he conducted business. Pretty much all the other dealerships I have been to in the last 30 years are like sharks and trying to hold you hostage, NOT HERE! I eventually came back again for a vehicle I was sure I could purchase. Robert did not have what I wanted in stock, but he was able to find one and advised me he could get it. He spent a lot of time arranging that for me and all this time, he never hounded me or kept calling my house etc. He contacted me only when he had info I was expecting from him. My wife and I went to the dealership to finalize everything and was absolutely the most pleasant experience in my life when it comes to purchasing a new vehicle. There has always been stress, tension and even some arguing during the process. Not this time! I was so comfortable, I had to convince myself that all was ok,, I was waiting for the pounce! It did not come. I stopped the process when we realized I made a financial calculation that was incorrect, and it effected my ability to make the purchase. I was stunned and disappointed, and embarrassed. When we realized I could not proceed, Robert and his manager spent some time with me to go over potential options, but I was over my head. At no time did either of them pressure me or make me feel bad for my error. When I am ready to commit, I know where I’m going, and who to see. Best car buying experience in my life! Hands down. Thank you Lance GMC! Donald Pierce

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Recommend Dealer
Yes
Employees Worked With
Robert Cappelletti
September 22, 2017

"Successful Sierra 1500 review"

- Goleen

Lance was open and honest in negotiation process. We got to a agreed upon price quickly, not a lot of trips between salesman and manager while negotiating the price. I shopped many dealerships for this vehicle both large and small and Lance was by far the best experience. Service has also been pain free!

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Recommend Dealer
Yes
Employees Worked With
Bill in Sales Molly in service
October 26, 2016

"On time and accurate"

- Ace is the place

Molly Rouille, service advisor, knows my car and is always giving accurate, on time service. I purchased my car at another dealership but the service department was too much like a factory. Lance has the personal attention and accuracy that you want. I will shop for my next car at Lance.

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Recommend Dealer
Yes
Employees Worked With
Molly Rouille, service advisor.
August 21, 2016

"Just geeting air"

- 2together

My wife and I were out, and I needed air for a rear tire on my 2009 Impala. The service man brought it right over. While we were there we wanted to see if downsizing my car would help us. Just wanted to see our options. Robert came over and asked if he could help. I loved my Impala, however it was needing repairs that I couldn't pay for so that was part of the reason. I also thought if I could save on gas that would help. So we told Robert we were just looking. He was very professional. After much thought we were getting ready to leave. Then he found a 2013 Chevy Malibu that just came in. under 15,000 mile and remainder of warrantee plus a four cylinder. Took it for a ride, and both of us decided to see what we could do. Now I am driving a newer car with less miles, plus I got two years free oil changes, three months on star, and am enjoying my Malibu. If it wasn't for the repair issue I would still be in my Impala. Robert was very good in assisting us and not being pushy.

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Recommend Dealer
Yes
Employees Worked With
Robert, Geoff
June 10, 2015

"Best service from buying car to present"

- Kris

We have had amazing service. Robert c was fantastic and when my car got scratched a few months after I bought it they fixed it for free! Can't say enough good things!

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Recommend Dealer
Yes
Employees Worked With
Robert capeletti
April 24, 2012

"I usually don’t take the time to write reviews, however,..."

- kjbellows

I usually don’t take the time to write reviews, however, I felt compelled to do so. I recently purchased a Buick Regal GS Turbo from Lance Buick GMC. This was my first experience with this dealership and certainly won’t be my last. Initially I set out to buy a Lexus IS250 or Infiniti GS35x, however, the sales people and sales managers at Inskip were rude, insulting, and frankly didn’t really care about selling me a car. After doing some research, I decided to purchase an AMERICAN made car comparable to the Lexus and Infiniti, the Buick Regal GS Turbo. I went to Lance and two other Buick dealerships in Rhode Island, but ended up getting the best price from Lance. Had I known this was going to happen, I would have purchased the car the same day and saved on gas. They were absolutely wonderful. This is definitely a gem of a dealership and I highly recommend them to anyone in the market for a car. And, the Buick Regal is a gem of a car!!

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Recommend Dealer
Yes
Employees Worked With
Stu Abramson
February 24, 2012

"This dealership was incredibly disappointing. From the..."

- bcrn

This dealership was incredibly disappointing. From the first time I spoke with "Stew" on the phone they were able to give little to no information on the car. Each subsequent time I spoke with someone they were vague, as if they could care less if they sold a car. Horrible customer service, I would never go back nor recommend to a friend.

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Recommend Dealer
No
Employees Worked With
Stewart
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