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Land Rover Cary - Service Center

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3 Lifetime Service Reviews

1000 Auto Park Blvd., Cary, North Carolina 27511

3 Reviews of Jaguar Land Rover Cary - Service Center

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October 29, 2014

"VERY UNHAPPY"

- fieldsh1

In September 2014 I had the unfortunate experience of taking my 2008 LR2 to this dealership because a noise was coming from underneath. From the start, I was not not treated with the same level of respect as the other customers I saw there. Yes, I am a college student and was wearing work out clothes, but that should not have affected the level of customer service I received. I was told that the power steering had failed and the cost would be $2800! My car had just had the 60,000 mile service 2 months prior and all problems were addressed. I was unsure what to do and could not get a second opinion so I agreed. After parts were ordered and repairs made. I was told that they had added another repair. The cost would now be almost $3300! Within a week, I compared notes with the mechanic who had done the 60,000 mile service. I found out immediately that not all of the repairs were urgent. Apparently, dealership mechanics are commissioned based on the amount of work they bring in which I feel is unethical. I was never presented with a choice of having some things repaired and waiting on others which, would have been helpful to me as a college student. This has left me wondering if this is how they would like their own daughters treated? RUN, do not walk away from this place! P.S. I never got the customer satisfaction survey. The one that they beg you to give them all 10's on...

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Recommend Dealer
No
Employees Worked With
Peter Lindsay
March 24, 2014

"Our brand new LR4, developed a horrible AC smell. The..."

- rubicon14

Our brand new LR4, developed a horrible AC smell. The Service manager actually told me to run the heat for five minutes every time we started it, this was in the middle of summer on a $60K+ vehicle! I brought it in, they said they fixed it, and two weeks later the horrible smell returned. Seems this is a known issue with many Land Rovers. Dealer was not much help, had to get rid of the SUV. The comment from the service manager speaks for itself.

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Recommend Dealer
No
Employees Worked With
Service Manager
February 08, 2014

"Best experience I have had at a service center in a long..."

- captncox89

Best experience I have had at a service center in a long time. I actually look forward to my next visit. I'm looking forward to the new f-type coupe. The new center in wonderful.

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Recommend Dealer
Yes
Employees Worked With
sean, john, ken
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