I spent the better part of a Saturday communicating with Aric via phone and email about the vehicle I wanted. We went back and forth about price, finally agreeing to terms. Since the dealership was closing shortly, and they are closed on Sundays, I planned to come in on Monday to take the vehicle for a spin and finalize the lease. Since Aric wasn't working on Monday he gave me the name and contact info for his colleague Kyle that would help me on Monday. Monday morning around 9:30 I called and left Kyle a message to let him know I was coming in and would be there around 11am. When I got there Kyle seemed confused and disorganized, when I asked about the Discovery Sport I had been discussing with Aric he "went to check on it" and came back to tell me it had been sold on Saturday, right at closing. I was in complete shock. Mostly about the total lack of communication. I understand I had not put a deposit on it, but there was no effort to call me to let me know or do a "soft hold" on the vehicle since I had communicated I wanted it. I have leased many vehicles in the past and that is always how past dealers have conducted themselves. The only thing Kyle had to offer was to tell me about the other Discovery Sports they had on the lot. Since those were not to my liking, he let me walk right out the door. He never offered to work with me to maybe explore other models or to find the car I wanted at another dealership. Needless to say, my new salesman at another area Land Rover dealership thanks Aric and Kyle, he now has a new customer for many years to come.