Land Rover Hartford

Excellent Sales Experience Part 2 - not so much I was very pleased with the sales service I received from Tom when purchasing a new LR4, and wrote a stunning review to reflect that. However, when I was very pleased with the sales service I received from Tom when purchasing a new LR4, and wrote a stunning review to reflect that. However, when following-up on a promise he made during the sales process, I was met with a non-plussed shoulder shrug and a blind transfer to service. When service told me he was wrong to make that claim, I got him on the phone again, and again, the response was to transfer me to service. I'd hoped that customer satisfaction was as important as closing the sale. Apparently not. More

Fantastic dealership!! What a wonderful experience!! Everyone was so very helpful and knowledgeable. The entire staff made the buying experience a true pleasure. Love my new What a wonderful experience!! Everyone was so very helpful and knowledgeable. The entire staff made the buying experience a true pleasure. Love my new car. More

Great Experience!! My wife and I had great experience at Land Rover Farmington Valley. We owned a Range Rover Evoque and were interested in the Range Rover Sport. We w My wife and I had great experience at Land Rover Farmington Valley. We owned a Range Rover Evoque and were interested in the Range Rover Sport. We were very happy with the Evoque but were looking at the Sport because of it's size, but really did not think that we would be buying. I spoke with Tom Zukowski over the phone and then decided that we would at least drive there and look at what they had for pre-owned Sports. When we arrived we waked around their lot looking at vehicles. After walking around for a bit we met with Tom. Tom was a very nice guy and most importantly was not pushy when it came to the vehicles. We explained that we were curious but really not in the market at the time but looking for the future. What we did not know going in was our future was now. Tom showed us a few vehicles that interested us so we took one for a test drive. We loved the vehicle. My wife and I spoke with Tom and he said that he could help us get into the vehicle. After a short time Tom had worked it out enabling us to purchase the Range Rover Sport HSE. I was amazed on how he was able to accommodate all of our concerns. He got us a good price on our trade, above market and gave us a great price on our new vehicle. In addition to purchasing the vehicle, Tom maneuvered through the paperwork and we drove it home within an hour. I would say that Tom and Farmington Valley kept us as the customer first and the sale second. We are from a different state than this dealer location but will return here for services and sales. Farmington provided us with a loaner vehicle, brand new, 52 miles on it when we brought the vehicle back for a promised service. I have purchased many vehicles through out my lifetime and this was a GREAT experience and we received GREAT service. Thank you Tom and Farmington Valley. More

Land Rover Discovery This was the 3rd car I was looking at after the Audi Q5 and Acura RDX. I spoke with Don and explained to him what I wanted in my next car. Don just to This was the 3rd car I was looking at after the Audi Q5 and Acura RDX. I spoke with Don and explained to him what I wanted in my next car. Don just took all info from me and said he will get back to me shortly after doing some research. I gave this dealership 5 stars for a reason, Don was prompt in getting back to me with exactly what I was looking for within my budget. We scheduled a time for me and my wife to go down there and test drive the car. We liked the Land Rover Discovery and rest was just some paperwork formality. Don even came to pick me up from work later in the day so I could sign all paperwork and take delivery of the car. Now after all this was time to meet with Mike who patiently went over all the details of the car with me and has also offered to come over to our house so he could show my wife all functionality of the car - WOW!!!! Great job at keeping your customers happy. More

Interesting experience I had a great experience thanks to Tom Zukowski Sales Guide over at Land Rover Farmington Valley. If you're looking for someone who is a class act th I had a great experience thanks to Tom Zukowski Sales Guide over at Land Rover Farmington Valley. If you're looking for someone who is a class act through and through go see Tom. He has good instincts, knows the car business, non-pushy, easy going attitude made it a seamless transaction. I initially had mixed feelings about my purchase because I wanted to make sure I was getting the best value but Tom was very patient, took all my concerns seriously and if he didn't know an answer to something he didn't fake it, he researched it and made sure I got accurate information. He seems like the type of guy that although you don't know him personally, you feel like you've known him for years. Someone you can trust. Do yourself a favor, if you're looking for a Land Rover go see Tom. You'll be in good hands. I also wanted to thank Joe Ferreira, the general manager again for getting me a Tier 1 interest rate on my purchase. More

Buying My Subaru Land Rover made buying a car simple and enjoyable. Joseph Ferreira especially helped with the process. I would highly recommend them for any car assis Land Rover made buying a car simple and enjoyable. Joseph Ferreira especially helped with the process. I would highly recommend them for any car assistance. More

Went very smoothly. Great team. Great experience with a good group of people. Best experience I have had purchasing a car. I would recommend the dealership to anyone looking to purch Great experience with a good group of people. Best experience I have had purchasing a car. I would recommend the dealership to anyone looking to purchase a Land Rover. More

First class service Land Rover of Farmington Calley always takes great care of me. I trust them to do their very best to make my driving experience exceptional. Land Rover of Farmington Calley always takes great care of me. I trust them to do their very best to make my driving experience exceptional. More

Not a pleasant experience. We just felt awkward the whole time. We couldn't get straight answers on pricing or even which vehicles were actually for sale. After seeing several SUVs and test driving one, ge time. We couldn't get straight answers on pricing or even which vehicles were actually for sale. After seeing several SUVs and test driving one, getting a final number was painful. After an hour the salesperson came back with the trade value of our SUV (btw $4,000 under kelly blue book which they don't recognize), but had no information on financing options. It took another 45 minutes to finally get somewhere. Overall it didn't feel very friendly or welcoming for that matter. In the end we still almost bought the car, but the customer service left us with a bad taste in our mouth so we chose not to buy it after all. Really like the cars but we will not go back here again. More

Laurie was very patient, allowing us to evaluate and compare a number of SUVs before deciding on the Sport I'm now driving. The first few we say didn't suit me, but she kept watch on cars they offered compare a number of SUVs before deciding on the Sport I'm now driving. The first few we say didn't suit me, but she kept watch on cars they offered for over a month before contacting me to see this car. Very pleased with the whole experience. More