Back

Land Rover Thousand Oaks

Thousand Oaks, CA

4.5
27 Reviews

3595 Auto Mall Dr

Thousand Oaks, CA

91362

Directions

By Type

27 Reviews of Land Rover Thousand Oaks

April 14, 2024

Great people and great service. Go way out of their way to help and really know what they’re doing. More

by sahar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Apr 15, 2024 -

Land Rover Thousand Oaks responded

We appreciate your business and your review! Thanks from the Land Rover Thousand Oaks Team!

April 05, 2024

Very nice environment, very friendly staff, very easy to work with, and no unnecessary complications. More

by DJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 08, 2024 -

Land Rover Thousand Oaks responded

We're glad to know you had a positive experience with our team at Land Rover Thousand Oaks! We strive for simplicity and friendliness in all we do. Thanks for your feedback!

April 05, 2024

I am a costumer for more than 5 years, and Vitor Avalos has been always competent and polited. I strongly recommend him for services with the car! More

by Carmen Garmendia
Recommend Dealer
Yes
Employees Worked With
Vitor Avalos
Apr 08, 2024 -

Land Rover Thousand Oaks responded

Carmen, we're delighted to know that Vitor has been consistently providing you with excellent service at Land Rover Thousand Oaks. Thank you for your continued support and recommendation!

April 02, 2024

Scott was friendly and processed the work order quickly. Service took way longer..supposed to be an hour…was called at 230pm that car was ready….appointment was at 10 am. Valet had difficulty finding car More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott only
Apr 03, 2024 -

Land Rover Thousand Oaks responded

Carol, I'm sorry to learn about the longer-than-expected wait time and other inconveniences you experienced during your visit. We aim for efficient service and clear communication with our customers at all times. Your feedback is important to us as it helps improve our services moving forward. If there's anything else you'd like to discuss or if we can assist with further, please don't hesitate to reach out directly. Thank you, Leadership Team - customerexperience@swickard.com

March 22, 2024

Victor is always very helpful. I’ve been returning to this dealership for many years and I’ve always been satisfied with Victor. More

by Joeebor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Avalos
Mar 25, 2024 -

Land Rover Thousand Oaks responded

Joe, it's great to know that Victor continues to provide you with excellent service at Land Rover Thousand Oaks. We appreciate your loyalty and look forward to serving you for many more years!

March 21, 2024

Everything was done in a timely manner and my service rep who has taken care of me before was extremely helpful More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Evans
Mar 21, 2024 -

Land Rover Thousand Oaks responded

We're glad to know that you had a timely and helpful service experience at Land Rover Thousand Oaks! Our team is always here to assist. Thanks for the positive feedback!

March 21, 2024

My service rep, André, was in a word, phenomenal. His attention to detail was impressive. Any area of concern was instantly addressed. Land Rover of Thousand Oaks is lucky to have an expert rep like More

by jdjns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
André
Mar 21, 2024 -

Land Rover Thousand Oaks responded

We're so glad to know that André provided you with such phenomenal service at Land Rover Thousand Oaks! It's wonderful to have long-time customers like yourself, and we look forward to continuing our relationship. Thanks for the accolades and your continued support!

March 19, 2024

Justin was very helpful to accept the Velar for service, offer a detailed report, find the most professional way to handle repairs and keep us up to date More

by greg.harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Ethan Winkler
Mar 20, 2024 -

Land Rover Thousand Oaks responded

Greg, we're delighted to know Justin was able to assist you with your vehicle's service at Land Rover Thousand Oaks! We always aim for a professional and informative experience. Thanks for the feedback!

March 16, 2024

Friendly, knowledgeable, clean, deliver on time, keep customer well informed,easy to access, great hours More

by Tcook37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Mar 18, 2024 -

Land Rover Thousand Oaks responded

We're delighted to know you had a positive experience at Land Rover Thousand Oaks! Our team always aims to provide friendly, knowledgeable, service and keep our customers well-informed. Thanks for the review!

March 15, 2024

Problem not fixed. Air noise coming from window on new Range Rover Sport. 3 separate visits so far. More

by rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Stanley
Mar 17, 2024 -

Land Rover Thousand Oaks responded

Rene, I'm sorry to hear that you're still having trouble with your vehicle and understand how frustrating this must be. We want the best for our customers and strive to provide exceptional service exclusively, so we would like to ensure all of your concerns are addressed as soon as possible. Please reach out to me at your at your convenience so we can talk and see if I can help with anything. Thank You, Terry Collns - Customer Experience Team Lead customerexperience@swickard.com

1