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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
206 Reviews
Call Service Center (443) 785-2717

206 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 24, 2024

Very good . I would come back any day . Good customer Serivice. G h h h h More

by chathuradines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Helpful
April 23, 2024

Great service from Mickael. However, it still remains the worst of 3 Jaguar dealers I have dealt with. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for giving us a chance to improve. Please give me a call at 443-828-1622 so I can get more details on your experience!

Helpful
April 22, 2024

Tom is fantastic! A true professional. He follow follows up and keeps me informed and updated More

by BRIANMANOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 15, 2024

Good communication from the start and this is my first time at the dealership. I am impressed with their service at this time. More

by mjones4489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
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Helpful
April 13, 2024

Great Customer service! They keep you posted throughout the process and seek your approval before doing anything. I just love going there. More

by Murielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Osei-Bonsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Muriel for this great review, come back anytime!

Helpful
April 12, 2024

Mr. Tom was so helpful in helping to get my windshield replaced in a timely manner. I truly appreciate all his efforts in putting me first as his customer. More

by patricialee470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Service Dept
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the 5* review of Tom and will share this with him

Helpful
April 12, 2024

Tom, my service manager provides excellent customer service and he is very knowledgable. I am a happy customer More

by EVELYNDWILSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for this review of Tom, we appreciate your feedback and patronage!

Helpful
April 10, 2024

Mr Tom was really great with keeping me abreast of everything going on with my truck. More

by cnb1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tom
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks so much for taking the time to write this review!

Helpful
April 08, 2024

Tom is always a pleasure to work with. Great communication and ensures repairs are completed in a timely manner. More

by TKJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Tk, we appreciate you leaving Tom this outstanding review, he does go the extra mile!

Helpful
April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

Helpful
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