Horrible.. per Dealer's service manager referral
What a disaster Im dealing with as a result of Service Manager referring me to a local shop for a costly timing chain repair ($5000+) as I was told th
What a disaster Im dealing with as a result of Service Manager referring me to a local shop for a costly timing chain repair ($5000+) as I was told this shop has a certified RR tech. As they told me in person on Jan 23rd, (I couldnt get a return call, so I went in person) the first available appointment would be 6-8 weeks out, which I didnt have 6-8weeks, my check engine light was already on for a week. While there I asked for pricing on the repair, and had gave service manager all the parts numbers (about 20) per the timing chain kit. His feedback, ill get with our parts guy and get back to you, that never happen. So I went to the referred shop on Jan 24th and car went in on Jan 25th for timing chain repair, needless to say, they destroyed my car, after having it a month. I ended up needing a new engine, and 2 weeks later went back in for fuel injector seals (which should have been replaced prior) and now, im dealing with another issue. The money ($6500+), and the months of lost time and its still not 100% repaired. Im beyond frustrated when all of this could have been avoided however the service manager at Land Rover didnt see me, or the urgent needed re] oll
3l 5-6weeks65pair as a priority as Ive owned my vechicle for 5 years and had taken it to this dealership for years, I waps a loyal customer and this was what I got in return. On another note, theres a tech, John who is very very knowledgeable and is a true asset hes done repairs when I could get an appointment and have never had any issues or worries. The poor customer service and bad referral I would never reccomend anyone visit this service department unless you have time to waste. 😏 I wish the owners would reach out as I feel the situation Im left dealing with unacceptable per a referral that came from there Service Manager - pure crap for a prior loyal customer!