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Landers Chevrolet Cadillac of Joplin - Service Center

Joplin, MO

4.5
661 Reviews

661 Reviews of Landers Chevrolet Cadillac of Joplin - Service Center

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October 27, 2023

Great service! Tom Schaub was very helpful and he provided exceptional communication. Tom also offered a courtesy ride back to my house. More

by RLQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schaub, Service
Oct 30, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for leaving us this great review! We are very happy to hear that Tom could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Your Friends at Landers Chevrolet Cadillac of Joplin

October 27, 2023

The service department who handled my vehicle service was very kind and handled my recall service well. More

by GLENNALOVELL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Oct 30, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for your outstanding rating about our service department, Glenna. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Your Friends at Landers Chevrolet Cadillac of Joplin

October 24, 2023

Always friendly service. Any questions I've had about the service have been answered with honesty. My normal service consultant Tom is awesome. More

by TYSONKISSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomas Schaub
Oct 25, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Your Friends at Landers Chevrolet Cadillac of Joplin

October 22, 2023

Refused to help me with warranty work for my Chevy Silverado black widow. Sca performance would have dealt directly with them and paid for the service, and I was refused. Ended up having to go to rope More

by eeadame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Someone in service
Oct 24, 2023 -

Landers Chevrolet Cadillac of Joplin responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and use this as a learning experience for our team. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Rob Whittaker | General Manager

October 19, 2023

Great service and very friendly and prompt. Waiting room is very nice and comfortable. Highly recommend. More

by NANCYFREE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service dept
Oct 20, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for visiting our service department and for leaving the kind words, Nancy. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Your Friends at Landers Chevrolet Cadillac of Joplin

October 10, 2023

Cory is the best always takes care of our needs and keeps us informed about results More

by CATANDPIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Oct 11, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Your Friends at Landers Chevrolet Cadillac of Joplin

October 06, 2023

Noticed that my drivers side front lug nuts were visibly loose and 4 of the six moved to finger pressure. Things can be over looked. Just glad I noticed it before a major accident happened. More

by D1K3M98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 09, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Rob Whittaker | General Manager

September 19, 2023

Friday at 3:30 PM while driving though Joplin on way to Ohio, I felt a slight slapping sensation in the front end when I applied the brakes. I called Landers Service Mgr. Tom who got me in right in to fin More

by tgodfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Tom, DAS Reputation Management
Sep 20, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Your Friends at Landers Chevrolet Cadillac of Joplin

September 16, 2023

Excellent service. Fast and reliable. I would definitely recommend Landers for both sales and service. More

by stone97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Landers Chevrolet Cadillac of Joplin responded

We cannot thank you enough for your wonderful review of Landers Chevrolet Cadillac of Joplin and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Your Friends at Landers Chevrolet Cadillac of Joplin

September 13, 2023

Service advisor, Corey Stansill, did an excellent job keeping us up to date on a difficult auto repair. We knew what they were doing to correct our problem and the cost to do it. Auto tech, Geno, did a g More

by BSFAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Sep 14, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Your Friends at Landers Chevrolet Cadillac of Joplin

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