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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.4
4,684 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,684 reviews

May 26, 2021

The finance manager and the salesman were both wonderful. The truck I purchased has been great so far and the salesman has reached out multiple times after purchase. More

by JOSHUNTLEY07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Briner, Jalee Wills, Les Northam
May 26, 2021

Service dept really needs to learn to communicate without being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon fo More

by Erica
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

If we are referring to the 2019 Ram with the power steering issue as well, We try and prioritize the best we can when parts arrive to get the job completed in a timely fashion. I do deeply apologize about the non/miscommunication throughout the repair process. Definitely not something we do or want to be a part of. That being said the staff will be talked to and dealt with accordingly. I am showing we could not drive the vehicle until the steering gear was replaced. In the tech notes the vehicle does not show to have a radio update available. I do know when when I drive my RAM sometimes it does over the air updates that freezes/blacks out the screen on occasion. If you have any other questions or concerns please reach out to me directly. Thank You, Jeremy Yandell

May 26, 2021 -

Erica responded

Jeremy, before writing my review I got your email asking to contact you if I was unable to rate 5 stars and now you asking that I contact you directly if I have any other questions or concerns. Communicating directly with you would not have changed and will not change the experience I had with your service dept. 1. Needing to prioritize service is understandable but one of your employees should have called to let me know that my part was in but my vehicle was not a priority at that point in time therefore, would not be finished as projected. (Sounds pretty bad doesn't it? Yet that is the reason you gave) 2. I'm glad you are going to address the non-communication issue. I hope you also address the rude behavior. 3. When I called on Wednesday for an update I was told the tech just got it to troubleshoot and was specifically told he had driven it. You just said it couldn't be driven which actually infuriates me because one of us are being lied to. 4. Thank you for sharing your experience with radio updates in your vehicle. My vehicles issue may not be related to the radio and I relayed my concern a few times. It was happening a couple times a day but has progessively gotten worse in the past week. It is now happening 6-7 times a day and is now affecting my entire dashboard. But since they continued to believe it to be the radio in spite of what I told them then they should have let me know there was no update available. Instead, they told me the issue never happened so they could not address it.

May 26, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

The reason I was needing the information to see who was involved so this situation doesn't happen again. I agree 100% the lack of communication. I reviewed all phone calls, the technician stated that during the initial test drive the vehicle lost all power steering and did not want to risk driving again until the issue was resolved. After replacing test drove he could not duplicate the issue with the radio and no updates were available. I could not find the call of a lady being rude but I asssure you I will get to the bottom of it and will not happen again. I do not put up with rudeness in this place of business.

May 26, 2021 -

Erica responded

Thank you Jeremy

May 25, 2021

Very easy to work with. Took care of me and gave a fair price in my trade. They made leasing a new jeep painless. Tha k you More

by joeyfisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalee Wills
May 25, 2021

Not customer friendly. Kept my car for almost a week. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. More

by Gundylein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Hi this is Jeremy with Landers. I would like to get some information from you do better assist and figure out what went wrong with your visit. If you could provide me with the name on the vehicle and model of the vehicle I can look into your issues and get them fixed. Thank you.

May 24, 2021

This place seems decent, some people are very nice and educated, others just want a paycheck. They don’t care how you feel, and if you show weakness they will take advantage of that and try and force you More

by business.rph
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tobi Kehinde, Randy Underwood, Les Northam
May 24, 2021

The employees at the service center are always helpful and friendly it’s always a pleasure to work with them specially with Aaron Challis, he walked me thru what they did to my car and what my car needed More

by luis.07.21.07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell, Aaron Challis
May 24, 2021

Braxton was really knowledgeable and helpful.I would Braxton was really knowledgeable and helpful. I would recommend service at the dealership. I am not appreciating having to post at least twenty five More

by OOTTENS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

The workers are very helpful and polite, they got on my truck very quickly even though I didn’t have a appointment. I was let know how they were coming along with my truck. No body better. More

by emersonwoods12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Challis
May 24, 2021

Kenny the salesman was patient with us and was friendly. Les the finance gentleman answered all our questions and also friendly None of these on the list helped us More

by denicedfelder6@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

My experience was excellent. I had an appointment. They were fast and efficient. They went out of their way to make my experience as smooth as possible. More

by Maggi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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