Landers Chrysler Dodge Jeep Ram of Norman
Norman, OK
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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The finance manager and the salesman were both wonderful. The truck I purchased has been great so far and the salesman has reached out multiple times after purchase. The truck I purchased has been great so far and the salesman has reached out multiple times after purchase. More
Service dept really needs to learn to communicate without being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon fo being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon for an update and was told the tech just got the vehicle and started with troubleshooting. Thats 1 1/2 days of my vehicle just sitting there. Late Wed I was told the part was ordered, it would arrive the next morning and my vehicle would be ready Thursday. No call at all Thursday to let me know it was not going to be ready as promised. I had to call Friday afternoon to get an update and the representative who answered, a lady, was very rude telling me I was already told the tech was working on it. Her tone was uncalled for and she did not have correct information as I was told it would be ready the day before. I finally got an automated call :30 min before closing on Friday evening that my vehicle was ready. When I called to tell them I was on my way the rep reminded me they were closing in 30 min. giving me the impression that I may not get my vehicle if I were to arrive a few minutes after closing. The issue with no attempt to fix concerned the display on the dash that would periodically freeze leaving me without the ability to use the controls. I was told the computer more than likely needed to have an update ran on it but an update was never performed because the issue didn't happen during the little time a tech drove it. I find that sloppy and lazy. The service dept should have just ran an update. I will never use Landers Service Dept again if I can help it. More
Not customer friendly. Kept my car for almost a week. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. More
This place seems decent, some people are very nice and educated, others just want a paycheck. They don’t care how you feel, and if you show weakness they will take advantage of that and try and force you educated, others just want a paycheck. They don’t care how you feel, and if you show weakness they will take advantage of that and try and force you into a deal you don’t want to make. I was uneasy about a deal and kept on getting peer pressured to sign the paper. That’s not how a business should be run. More
The employees at the service center are always helpful and friendly it’s always a pleasure to work with them specially with Aaron Challis, he walked me thru what they did to my car and what my car needed and friendly it’s always a pleasure to work with them specially with Aaron Challis, he walked me thru what they did to my car and what my car needed More
Braxton was really knowledgeable and helpful.I would Braxton was really knowledgeable and helpful. I would recommend service at the dealership. I am not appreciating having to post at least twenty five Braxton was really knowledgeable and helpful. I would recommend service at the dealership. I am not appreciating having to post at least twenty five words. The first sentence was my comment.. More
The workers are very helpful and polite, they got on my truck very quickly even though I didn’t have a appointment. I was let know how they were coming along with my truck. No body better. truck very quickly even though I didn’t have a appointment. I was let know how they were coming along with my truck. No body better. More
Kenny the salesman was patient with us and was friendly. Les the finance gentleman answered all our questions and also friendly None of these on the list helped us Les the finance gentleman answered all our questions and also friendly None of these on the list helped us More
My experience was excellent. I had an appointment. They were fast and efficient. They went out of their way to make my experience as smooth as possible. were fast and efficient. They went out of their way to make my experience as smooth as possible. More