I own a 2008 Fusion. It is in tip top condition thanks in large part to my service manager for a full decade - Alan Dabieh. He is polite, prompt, thorough, knowledgeable and a good communicator.
I have never had to return for any unfinished business after having my car serviced. Last time in, I finally got my (recall) passenger air bag replaced, thanks to Alan’s attention to detail. I had long ago forgotten that was still an open item in my service record.
I appreciate their professionalism, well planned customer service commitment and modern, attractive facility. The continuity of Alan’s help has been a real bonus and the primary reason for my satisfaction.
Lastly, I appreciate Don Kitchen’s genuine approach to community service.