Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Landers McLarty is a company that only cares about the sale and you giving them a good review something they will ask for repeatedly. Buy the service plan - you will still be inundated with emails aski sale and you giving them a good review something they will ask for repeatedly. Buy the service plan - you will still be inundated with emails asking you to buy the service plan. Try to confirm when you need to take it in for the first service - don't bother calling their service department because they are rude and unhelpful, you are much better looking online for another dealer's website recommendation. Ask at the parts department because you are having a hard time working out the correct part number for a seat cover - don't bother they will give you the part number to replace the seat and then tell you, you are probably better off buying online. And heaven forbid anything actually goes wrong with your vehicle because the bunch of clowns are the least technical car mechanics I've ever had the misfortunate to encounter. Seriously, your truck can be sat in their parking lot for over 24hours and they can't even acknowledge receipt because apparently, that isn't part of their protocol. And if something drains your battery absolutely stone dead don't expect them to be able to tell you why, offer you a loaner, or even go to the inconvenience of dropping your car back at your home for you. This company then wouldn't know customer service and effective communication if it slapped them in the face. Honestly, I'm fairly certain they've labeled me as the issue when a simple online search and some customer training would do them the world of good. Shame on me though for not actually doing my own search before buying from this company. https://www.ramforumz.com/threads/mysterious-electrical-drain-overnight-dead-battery.218413/ More

My car has been in the service department for two weeks , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not tak , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not take my calls. This is the worst customer service I’ve ever experience More

I came in a few months ago very upset with my last visit. My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Vict My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Victoria as well as Landers McLarty! More

I was just getting my oil change and had no intentions of purchasing a new vehicle. But with Anna‘s bright smile cheerful attitude she talked me into it. The dealership is blessed to have her; they all shoul purchasing a new vehicle. But with Anna‘s bright smile cheerful attitude she talked me into it. The dealership is blessed to have her; they all should be like her! More

This place is the worst! Corporate needs to get involved and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get j and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get jealous if you haven’t purchased your vehicle from them. More

Ian Kelly has been great. Very helpful, this morning you phone tagged me all over the place and I got nothing. But IAN kelly jumped in even though he was busy to help us, thanks Ian. phone tagged me all over the place and I got nothing. But IAN kelly jumped in even though he was busy to help us, thanks Ian. More

Absolutely horrible - I have a 2019 Jeep Wrangler JL with less than 14000 miles on it that is having multiple code failures and engine misfires. I dropped it off and was told it would take 48 hours to get di less than 14000 miles on it that is having multiple code failures and engine misfires. I dropped it off and was told it would take 48 hours to get diagnostics ran. It has now been 6 days and I still don't have diagnostics ran and it hasn't even been assigned to a mechanic. My service advisor told me is had been assigned, then he was out today and I was told by another, when I called to check in on it as requested, that it had not been assigned to a mechanic. Just trying to get warranty work done and they are either incompetent or untruthful. 1 year old Jeep cannot even be driven. Thank you Landers. More

Hannah Mann has been my service advisor since I bought my truck in November of 2019. I have had my Ram back a few times for some warranty issues and oil changes. Each time I call, Hannah takes the time to truck in November of 2019. I have had my Ram back a few times for some warranty issues and oil changes. Each time I call, Hannah takes the time to see what is going on and answer any questions I may have. When I arrive at the service lane, she always greets me with a smile and makes sure I am taken care of. Hannah is top notch and by far the best service advisor I have dealt with. More