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151 Reviews of Landmark Ford - Service Center
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August 30, 2023
I've used Landmark Ford for my 2017 Ford Escape. They've been responsive, on time and fully explained everything to me. I'm very happy with them. They've been responsive, on time and fully explained everything to me. I'm very happy with them. More
by judy
Employees Worked With
Helpful June 17, 2023
CAUTION TO AUTO CONSUMERS IN THE PORTLAND AREA. ..especially if you're considering the purchase of a Landmark Ford's Extended Warranty. IF FORD CORPORATE fouls up and a contaminated transmission is ..especially if you're considering the purchase of a Landmark Ford's Extended Warranty. IF FORD CORPORATE fouls up and a contaminated transmission is placed in your vehicle during a repair, then DON'T ASSUME the Ford rental car (part of the warranty coverage), will extend for the period needed to fix your vehicle! Background for you to assess = LANDMARK SERVICE IS TERRIBLE 1- Consumers reasonably expect an extended warranty program to cover break downs, like a transmission. The program outlines the elements covered under the warranty, 2- Consumers reasonably expect a LANDMARK car loaner or rental during the warranty work period. Usually, a few days are sufficient for a repair. This is also part of the warranty. 3- However, WHEN FORD CORPORATE fouls up and an "contaminated transmission" is installed...well, all responsibility for the rental car cost can get dropped in your lap. The incremental cost is YOUR PROBLEM. YOU PAY FOR FORD's PART QUALITY ERRORS! By the way, LANDMARK actually described the transmission as contaminated, that is not our description. 4- Now, how can it get worse? Well, LANDMARK apparently has no clout or influence in getting a 2nd transmission unit, needed to fix the car. The claim & excuse is the supply situation. So...you, the warranty customer, will likely face daily FORD car rental fees, perhaps for 90 days!!! So, proceed with extreme caution. Don't be surprised that Jim Corliss (owner) and Chris Babcock (the Gen. Mgr.) stay out of the picture. No one will communicate clearly and precisely with you. No one will take action. EXCUSES and empty promises will be what you hear...or, will be texted to you. JUST A MISERABLE SITUATION MADE WORSE BY NO CLEAR ACTION PLAN. Next step for us? Well, contacting the Portland area media. This is a very easy to understand situation and rather compelling story. FORD - the brand - and LANDMARK DEALERSHIP need to be held accountable for a flawed warranty process. More
by Scott
Employees Worked With
April 15, 2023
I have a old ranger. Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim More
by Jim
January 02, 2023
Israel was rude, dismissive, and shows no interest in customer service. The other people I dealt with in the service office were pleasant. customer service. The other people I dealt with in the service office were pleasant. More
by runs.jostle.0o
Employees Worked With
November 27, 2022
After reading the reviews, I see there is a pattern and that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a wee that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a week later it breaks down. The frustrating part is the technician, Kyle, charged me for two diagnosis checks because he was unable to find the problem within the allotted time. I give them the car again to be fixed and they come back telling me the cost to fix it would be just under $16,000. I definitely feel Kyle, the technician, should have caught that major repair issue in the beginning of this whole process. Now I'm out almost $1,100 for something that should never have been done in the first place. If you have a Ford and it needs to serviced at a dealership, I would try a different one. Kathy is who I dealt with and she was pretty good. She wasn't best at returning phone calls, but when I spoke to her she was detail oriented and gave me the necessary information to make a choice regarding the matter. More
by bchapin97219
September 20, 2022
Service and follow up communication was great. Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught bef Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught before I was allowed to take the truck home. More
by Rivers1950
September 07, 2022
Adam Drake's team was on point. I had a poor experience at another Ford dealership for my 21' Powerboost F150, so decided to give them a shot based on reviews. Very communicative a I had a poor experience at another Ford dealership for my 21' Powerboost F150, so decided to give them a shot based on reviews. Very communicative and professional experience all the way through, from first phone call, to shuttle pick up (both ways). The truck needed a part that wasn't in stock, I worked with Adam to source one from the East coast, they had installed in 3 biz days! Will be using them in the future. Suggest you give them a shot if you are searching for a solid service dealer. More
by gabriel.garbarino
Employees Worked With
August 15, 2022
Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake light that always remained on and fix the fan switch for the airconditioner. was told it might take a FEW DAYS to get the parts. I left the truck and never heard an update without an inquiry from me. I was informed the trucks fluids, brakes, tires and drive train were fine and/or serviced. After 13 days I finally got the truck? I was rarely updated by the technical team leader or his manager unless I inquired nor was I offered a an accomodation, rental car or even a discount for my inconvenience. The total bill was over $1600.00! And, I defy any normal person to decipher the bill/service report I was given. To top it off, I took the car home and a few days later I parked in in my driveway that is not level. I engaged the emergency brake and it rolled own the driveway!!! Remember I was informed my brakes were fine. I'll take it elsewhere and have that fixed. The lobby folks were helpful and gracious. The service folks were alright but not very proactive. The car was returned without so much as a wiped clean dashboard. More
by Ford F150 guy
July 21, 2022
This place is terrible, no communication, over priced. Go somewhere else, trust me. I had to call multiple times, leave a bunch of messages, just to find out what was going on with my car. Go somewhere else, trust me. I had to call multiple times, leave a bunch of messages, just to find out what was going on with my car. More
by Fine
Employees Worked With
Isreal
June 21, 2022
My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More
by masonarnold113
