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Landmark Honda - Service Center

3.9

223 Lifetime Service Reviews

5125 Duke St, Alexandria, Virginia 22304

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Latest Reviews

October 26, 2018

"I got kicked out from service station !!!!!!!!!!"

- Life is good

“Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) attempted to charge me 2 times for the same service. When I questioned him about why the 2nd charge, he stated that I signed for it upon drop off. Which is total bull crap. The first invoice I paid $139 and I was NEVER told upfront about a diagnostic or checkout for a TIRE PRESSURE LIGHT!!! On the invoice it even states (typed in) “No authorization at this time - Checkout Only”!! Clearly, upon original drop off I did not approve a diagnostic, but I still paid it at the end regardless. The second trip in I was told I owe 75. At that point when I asked why, the “Mr Service Manager” immediately backed off and said he will not charge me.... but then announced to your entire service team that I am not welcome. Hopefully this will help assess your Grade A Service Manager (he’s actually an assistant service manager that claims to be the top dog). Maybe he is costing you more than just 1 customer. Hope this helps. This is Brian Cail we are talking about.

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Employees Worked With

Other Employees : Brian Cail

May 25, 2018

"HORRIBLE CUSTOMER SERVICE !"

- ISPEAKTHETRUTH

As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a recall repair and Jay Watson did not do his job as I asked what the process was he just said I dont know thats how it is and thats that. I asked to speak to the service manager and he backed up Jay and did not provide me with the information for MY car. I dont even know if my vehicle is safe to drive!!! I am currently at Brown's Arlington Honda and they have treated me with excellent customer service!! Maybe since im an older latina woman with a 2001 Honda Accord they feel that they can treat me differently. Little do they know I own 4 Honda's and this 2001 Accord is my baby since Ive have it for years !.

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Employees Worked With

Jay Watson Larry the service parts manager

March 09, 2018

"Great Service"

- Jmitch3019

I have bought two new cars and have had 100 percent of my maintenance done at Landmark Honda. Milton Cruz has been my service manager for over ten years. He is completely dependable and courteous. I know I can count him to keep my cars running at their best. I would not consider going anywhere else for service or a new car.

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Employees Worked With

Milton Cruz

Special Offers

Oil change coupon

Take $10.00 off the regular price.

Tires

Purchase 4 Tires and receive free 4 wheel alignment ($99.95 value).

Service Center Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
  • Free Multi point inspection
Landmark Honda, Alexandria, VA, 22304