Larry Green Chevrolet

Buying experience We had a great experience buying my truck. Jim Smith shows he values excellent customer service. He.was very helpful and was very knowledgeable about We had a great experience buying my truck. Jim Smith shows he values excellent customer service. He.was very helpful and was very knowledgeable about my truck and made it easy for me to know how everything worked. He is a great salesman, a great asset to this dealership. I’ve highly recommended him to my friends. I also want to mention Mike Richie in finance, what normally has been a nightmare In the past, mike made it a very pleasant experience. More

Working with Jim Smith Jim was very kind to us & answered all our questions in person, on the phone & through emails. He was very knowledgeable on the Equinox that we were i Jim was very kind to us & answered all our questions in person, on the phone & through emails. He was very knowledgeable on the Equinox that we were interested in & had everything ready, paper work & car all cleaned & ready for us to purchase when we got there. We would recommend him highly to anyone looking to buy a new vechile. More

Very knowledgeable and Professional Thank you very much Mike for your professionalism and dedication to customer service. you were very punctual, respectful and competent. I look forward Thank you very much Mike for your professionalism and dedication to customer service. you were very punctual, respectful and competent. I look forward to returning as a customer. More

Very efficient!!! Earl had the mechanic check the code for my check engine light right away. It was not a problem, so cleared the code and I was on my way instead of w Earl had the mechanic check the code for my check engine light right away. It was not a problem, so cleared the code and I was on my way instead of waiting. More

Simple oil change It was a good experience. They did the oil change plus and there was no oil left on the body of the car from the work done. They did the inspection an It was a good experience. They did the oil change plus and there was no oil left on the body of the car from the work done. They did the inspection and checked the fluids. Only thing I noticed is when they check the window washer fluid ther were wate marks left on the windshild. (I had washed the car prior to bringing it in that morning). Great dealership, cares about its customers. More

Broke axle on Vacation 7-31-17 Was on vacation and broke a axle on Z71 suburban. I took the car to Service on Friday morning. The got it right in and had it fixed by noon 7-31-17 Was on vacation and broke a axle on Z71 suburban. I took the car to Service on Friday morning. The got it right in and had it fixed by noon same day! John in service was so helpful and took great care of me. Thanks for making it so easy. Todd B. More

Always help is out in a pinch Twice now our vehicles have broken down on a long road trip. Both times everyone was very helpful finding parts and getting is right in despite being Twice now our vehicles have broken down on a long road trip. Both times everyone was very helpful finding parts and getting is right in despite being very busy! They fixed our problems at a reasonable price and got us back on the road super quick! More

Poor Service Four years ago I had Larry Green Chevrolet do the 90,000 mile maintenance, replace the water pump and timing belt, on my 2004 Toyota Tacoma. Today, fo Four years ago I had Larry Green Chevrolet do the 90,000 mile maintenance, replace the water pump and timing belt, on my 2004 Toyota Tacoma. Today, four years later, I have 110,000 miles on my vehicle, 20,000 miles in four years. Earlier this year I noticed a coolant leak. While removing the skidplate to pinpoint the leak I noticed that there were 3 bolts missing and I found a bolt laying in the debris that was on the skidplate. When the skidplate was removed I found that the water pump was leaking and it had been for quite sometime because there was a significant amount of coagulated coolant built up around the bottom of the pump and elsewhere on the front of the engine. A little further investigation revealed that the bolt was part of the power steering adjustment. The vehicle was taken to a local reputable repair shop for repairs. This showed additional cogaulated coolant. It also showed that the gasket used was about the thickness of a piece of normal paper. The cost for the repair after 20,000 miles was the same as the initial repair. In other words, I had to pay twice for a maintenace job that should have laster closer to 90,000 miles than 20,000. When reported to Larry Green; front office first, service manager next, and general manager last, I received the same answer. That is: The warranty period is 12 months or 12000 miles. Their question was: Why didn't you bring it to us for repair? My response was/is, why should I, because it will only need to be done in another 20,000 miles. The general manager did say that the service manager mentioned “in passing” one day I had spoken to him about this situation and hthe general manager did offer to meet with me. I asked if there was any chance that he would deviate from the stock warranty and was told no so I refused to wastemy time. So, the bottom line is that Larry Green's customer service is terrible. They used inferior parts in the maintenance of my vehicle and their workmanship was very poor. More

Dave Conners comes through again Dave will go above and beyond to help you get what you want. We have purcheased so may cars from him we have lost count. Dave will go above and beyond to help you get what you want. We have purcheased so may cars from him we have lost count. More

Had our vehicle towed in We got stranded with a leaky water pump on our 2010 Chevy Traverse on a Friday evening, and we drive away by 1 on Saturday ...excellent customer serv We got stranded with a leaky water pump on our 2010 Chevy Traverse on a Friday evening, and we drive away by 1 on Saturday ...excellent customer service. ..thanks Earl Toomey...service advisor...Chevrolet 100%.... More