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Larry H. Miller Chrysler Dodge Jeep Ram 104th - Service Center

3.6

46 Lifetime Service Reviews

1800 W 104th Ave, Denver, Colorado 80234

46 Reviews of Larry H Miller Chrysler Dodge Jeep Ram 104th - Service Center

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September 13, 2018

"Service excellence!!"

- DNorris

I was in town on a visit to Denver, me and my family stopped here for an oil change upon being greeted by Jon the manager. He and the staff here were more than ready to make us feel at home while waiting! This service visit was a great experience. Wish that we had a Larry H Miller back home! Thanks Jon and team.

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Campbell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brent Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 13, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

I am overjoyed to hear that Jon and all of us here had the opportunity to take such wonderful care of you during your visit. Thank you so much for choosing to come and see us. If any of us can do anything for you in the future, do not hesitate to let us know and we will be happy to be of assistance. - Brent Wood, General Manager

September 04, 2018

"Tried to charge us $ 7k to replace an engine"

- RB

Their Service Dept mis-diagnosed the engine on our 2008 Jeep and told us that it needed replaced at a cost of $ 7,000. We took it to an independent engine shop and it only required a $ 70 Sensor. When I called Larry Miller Chrysler / Jeep to inform them about it and complain about the $ 145 eval fee, they were dismissive. The General Manager was arrogant & couldn't of cared less about our business.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Jon Campbell
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry Khu
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brent Wood
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 05, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

There are always two sides to every story. This customer did not buy his vehicle from us. This customer has never serviced his vehicle with us. The customer authorized us to diagnose the vehicle. The customer did not want to proceed with the work recommended on his 11 year old vehicle. Customer went to an independent non manufacturer shop to remedy the issues. Time will tell if issues have been corrected. I called the customer to follow up and address his concerns. We offered the customer back half of his diagnosis charge(in good faith). Customer proceeded to swear and threaten me and hung up. In trying to follow up and resolve situation, no business or person should be treated the way this customer handled the situation. Outcome very disappointing but I felt it was important for both sides of the story be heard...

Sep 05, 2018 -

RB responded

Let's get back to the facts of the story... * We did purchase this vehicle from this dealership...in 2008 when it was Pro Jeep. * We have had this vehicle (& other Jeep vehicles) serviced at this dealership before. * You did not call me. I called you. * Why would we proceed with a $ 7,000 engine replacement when the fix was a $ 70 Sensor? I offered several times to bring the Jeep up to you to inspect it for yourself. You ignored those comments. * Your offer of refunding back half of our money was by your Service Manager...not you. You specifically stated that you never would have offered that to begin with. You even went as far to compare your Dealership to a Doctor's office stating "When a Doctor misdiagnoses an illness, do they refund your money?" * You are correct about the swearing. That's the only truth from your side. I stand by what I said.

August 14, 2018

"Under Qualified Staff. "

- kentay311

I always thought taking my car to the dealership and paying more for services would ensure my car was taken care of. Not true at this dealership. They way overcharge but send you home with items you paid for not completed (tire rotations not done and cannot "remember" to align my car as requested) and their shop cannot even install a roof rack safely but they will send you home stating "that's the best we could do" The best you can do??? You can't read instructions and follow them to install a jeep roof rack and you work at a jeep dealership. You should not have a job in the car industry. My husband replaced the top in less than 2 hours, correctly and that's the best you can do. They even left off mounting screws and parts to the top that could have caused something to go horribly wrong...it could have fallen off and hurt my car, another car or even a person! Had a car accident and they refused to send me a receipt needed for the insurance company because they didn't want to show what their overall "mark up" is on parts!! xxx?? Eric Schmid finally called and sent to me and apologized and said he didn't know why Matt and Robbie in service were holding it back or not returning my calls. I am a patient kind and caring person and I was VERY patient with this dealership for too long. Among other issues w/ staff and feeling lied to and my car NOT being taken care of like I feel it should when I pay dealership pricing, I feel completely duped. Don't be duped...go somewhere else!

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Recommend Dealer
No
Employees Worked With
Robbie Hatfield
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Schmid
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

I am saddened to hear if you felt duped in any way or that you were not getting the quality of work that our team is capable of. Our customers and their safety are our number one priority. I ask that you contact me at the dealership and we can speak about your time with us and find a way to help remedy your situation. I will look forward to hearing from you at you earliest convenience. - Brent Wood, General Manager

August 03, 2018

"Would not provide pre-purchased coil change "

- Rhoadester

Date: July 26, 2018 To whom it may concern, Subject: Lost customer over an oil change Please let me set the stage; Today, July 26, 2018, I had a service appointment scheduled at 7:30am to drop off my 2015 Jeep Grand Cherokee for an oil change and recall service. Nothing was accomplished today because your Service Manger ( no name provided by him) refused to honor my previously purchased oil change package. If records are correct, in December 2016, I was sold a deal on (3) oil changes for $100. ( I was a first time new customer at that point) Today I still had one oil change left that I expected to use. Originally no contract was given to me explaining terms of service at the time of purchase. I was purchasing three oil changes, simple. The service writer that originally sold me the (3) Three oil change package said he would simply put the information into the computer for future reference on my subsequent visits. Today your Service Manger “argued” with me and pointed out that what was actually sold to me was a 1-year contact (now expired) that included a required six month interval oil change schedule. No time limit/requirements were ever explained to me at the time of purchase. Your Service Manger would not honor this deal claiming the computer was in charge and he had no authority to override the computer to make this right. I left the premises today with my Jeep and no service performed. Sadly, after dropping off my Jeep today I had planned to visit the new car showroom to look at purchasing a new Jeep, but because of this whole fiasco by the poor customer service provided by your Service Manager, that too did not happen today. I originally came to your dealership because of similar problems at a previous dealership and even complimented the Service Writer today on how nice everything was going at Larry H. Miller. That all faded away in 15-minutes. So I ask you; Wouldn’t it have been fiscally responsible of you Service Manger to just give me the $33.33 oil change that I had PAID FOR? Now you have lost a customer that will no longer be utilizing your service department and not making any new vehicles sales from this dealership. What can bring me back? Simple…an apology by management and your Service Manager, plus provide the oil change which I had paid for. I’ll give you the opportunity to make this right and wait for your reply before taking my vehicle to another dealership for service. Thank you for you consider in this matter,

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Recommend Dealer
No
Employees Worked With
Aug 03, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Les, I am sad to hear that there was some confusion over your oil change package when you brought your Grand Cherokee in to see us. We strive to provide our customers with the very best services and high-quality care. I ask that you reach out to me at the dealership and we can discuss your experience with us further and see how we can better your experience for the future. I will look forward to an opportunity to speak with you. - Brent Wood, General Manager

July 30, 2018

"Service Level Abysmal with Unprofessional, Liars in Charge"

- JasonL

My 2015 Jeep Wrangler was brought in for odd noises coming from the engine bay. The service advisor assigned to me was Chris Keddington. It was dropped off on Wednesday at 7:25 AM. At approximately 5:30 PM, I called for a follow up. I received no answer but instead a text from Chris advising that he would need another 45 mins to an hour for the technician to determine the problem. At 6:45 PM, Chris called and advised me that they found the source of the noise as it was a missing bolt along with a busted shock. He said that he would contact my extended warranty company to see if it would be covered. However, he had the part and could get it done the next day. The next day (Thursday) I followed up again for an update. He stated he didn't hear back from the extended warranty company. I proceeded to look into my warranty myself and determined that this wasn't covered. I assumed this was the case from the beginning, however Chris stated that sometimes those items are covered. Now that I confirmed this was an out of pocket cost, I asked Chris to replace both shocks and had inquired if it would be smart to do all 4. He advised me that wasn't necessary and the two would suffice. I also asked being the vehicle had a 2' lift if he recommended going with a heavier duty shock. He stated it wouldn't be necessary. He stated that it would be completed on Friday. The cost estimate was approximately $650 for OEM replacements with labor. Friday afternoon, I again called for an update. Chris stated that he put some thought into it over the night and thought he would speak to Nathan Grizzoffi as Nathan is a Jeep buff and would better know whether the shocks should be upgraded. However, Nathan wasn't answering his phone or texts and had odd hours so it was difficult to get a hold of him. Chris stated he would follow up once he made contact with Nathan. At this point, I advised Chris I was starting to get annoyed with the lack of follow up and I needed my vehicle back sooner than later, especially being it was just shocks. Needless to say no contact was made until Saturday morning at 9:20 AM. At this time, Nathan had contacted me and advised that Chris spoke with him regarding my situation. Nathan was very knowledgeable and understanding. He advised me that they would order me aftermarket heavier duty shocks and that labor would be 2-3 hours as is standard by their book. He stated that they would only charge me actual cost of the parts plus labor. He said I was looking at around $800 now with the heavier duty shocks. Nathan stated sometimes they have them in stock and possibly my vehicle would be completed by the end of day. If not, they would get the parts Monday and could complete it then. Late Saturday afternoon, I received a call from Chris advising me that the heavy duty shocks Nathan wanted to order me were no longer available. Chris went on to say that they will need to order me a comparable set on Monday. Monday morning I called and left a message at 9:30 AM for Chris. By 11:30, I hadn't received a call back so I personally went down to the dealership. I requested to speak to Chris, however he was out in addition to be out the rest of the week. I was seething at this point and asked for the Service Manager. The Service Manager Jon Campbell began to research my open repair ticket. While investigating my work order, another adviser had contacted Nathan for an update on my parts. After a few minutes, they determined that my parts were at 4Wheel Parts, but they didn't have anyone available to get them. I explained my frustrations and stated well someone needs to go get them because it is pushing a week that I am without my vehicle and I am getting a run around. Jon stated he will have someone go get them and begin the repairs today. I indicated that I want a call with the pricing on the service order as I wasn't even informed what brand shocks they would be giving me. I advised Jon that I was supposed to be paying about $800, pay exact cost with no markup on cost per Nathan and Chris, and I had their 10% discount from their website. I requested a call with details and billing total prior to repairs being done. While waiting for a call back from Jon, I contacted Nathan via text and inquired what brand shocks they would be using. He informed me that would be Rubicon Express. I requested the model, but never received a reply back. Jon finally called me and stated the repair cost would be closer to $900 which included my 10% off coupon. I inquired about the cost and he stated it was about $100 per shock. Then the labor was going to be 3.1 hours. I advised Jon to begin repairs as I wanted to research what I was getting and see the reviews on the product. Something wasn't right about the cost which prompted me to do some research. I contacted 4Wheel Parts directly myself and inquired about my vehicle and the most expensive Rubicon Express shocks that they make for my specific vehicle application. I was told the cost to the consumer is $81.99 per shock. Now I am sure that the dealership gets them cheaper than that, but that is close to another $20 per shock markup after being told I would receive it at cost. When confronting Jon on my call back, I got the excuse of it being the parts department doing the increase. I informed him that you know you guys have dropped the ball consistently, shouldn't you have made sure this service failure didn't continue to get worse? You have lied and changed prices three different times, communication is non-existent, and now you are marking up parts that you commuted to not doing. Please do yourself the favor and go elsewhere. There are plenty of Colorado dealerships that would appreciate your business and treat you appropriately as you should be. This place would get zero stars if I had the ability to do so. I do not want a handout or anything for free, just honor your word and please font keep people's vehicles needlessly for any extended period of time. Their practices are unprofessional and don't deserve a dime of your hard earned money.

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Recommend Dealer
No
Employees Worked With
Nathan Grizzoffi
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Campbell
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Keddington
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 31, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Jason, we are always working to try and provide our customers the very best care and services. I am sad to hear that you felt your experience with your shock repairs took longer than you anticipated and was not as good as it could have been. It is important to us to keep our promises and to work with integrity for our customers. We take your concerns and comments very seriously. I ask that you contact me at the dealership and we can discuss your experience further. I will look forward to an opportunity to speak with you. - Brent Wood, General Manager

July 24, 2018

"Poor service and quality "

- Mackb

Poor service, long wait times. Just go to Emich or McDonald VW instead. They improperly flushed my coolant system and forgot to reattached my cars belly pan.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jon Campbell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 25, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Mack, we strive to provide our customers the very highest quality of service and care for their vehicles. I am sad to hear that you felt otherwise. Please contact me at the dealership and we can discuss your experience and try to better it for the future. I will look forward to your call. - Brent Wood, General Manager

June 19, 2018

"Made it right"

- mpg051583

Dealership made things right. I should preface this review with having the wrong LHM. The LHM that I dealt with is in Aurora, CO not on 104th

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Recommend Dealer
Yes
Employees Worked With
Randy Albino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

I'm sorry to see that you didn't enjoy working with our team. Please reach out if there's more I can do to make this right. Thanks for your time, Brent Wood General Manager

June 08, 2018

"Awful experience!"

- Juls55

Awful experience! Please don’t take your pick up to this place! Don’t waist your time and nerves. We scheduled an appointment and dropped our truck as scheduled they took 2 days and never did any diagnostics just kept saying maybe tomorrow. We were not able reach anyone to get and update and when Kelly finally picked up a phone that was so rude and disrespectful conversation! I’m really shocked from so unprofessional stuff and an extreme disrespect to the customer! I don’t understand how people posting a good reviews for this place!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Kelly Gardino
Jun 18, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Juls, I am sad to hear that when you brought your pick up in to see us that you felt your experience with us could have been better. We strive to provide the very best customer care and service. If you would please contact me at the dealership, we can discuss your situation. Thank you for your feedback and I will look forward to hearing from you. - Brent Wood, General Manager

March 09, 2018

"Thank you for the excellent service "

- Rachel C

I had my oil changed here today. I was a walk in so there was a wait but I believe the wait was worth it. Megan was so sweet to the children when we checked in, kept us up to date as we waited and gave me a quote on tires which I needed too. No pressure sales, just good advice. My car came back to me washed as well. I was really, really happy with the service I received. The waiting area is clean and comfortable. The coffee is free and there are vending machines too which are stocked. This makes a difference when you have hungry little ones. So many other places I have been don’t have this which makes it hard when you have children. The children’s play area has toys and books that are well maintained, again, something that’s always nice to see as a parent when you know there may be a waiting time. I own a Volkswagen. I could have taken my beetle to Omera or a dealership closer to where we live but I was so happy with Larry Miller when I brought my vehicle with the service from purchase to titling that I wanted to bring the car for its service. I wasn’t disappointed at all. Thank you for getting us on the road and taken care of!

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Recommend Dealer
Yes
Employees Worked With
Jon Campbell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Megan McFadden
Mar 13, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Thank you for sharing your in-depth testimonial with us, Rachel. I'm glad that our team was able to provide the excellent service you deserve and treat your family with kindness and respect. I'm happy that our waiting area and amenities were able to make you and your family feel right at home. We're thrilled to have been able to exceed your expectations and look forward to doing so again in the future. Thanks again for your business. - Brent Wood, General Manager

March 02, 2018

"Very professional, flexible, courteous, and thorough."

- leetheunlucky

Mr. Jakobers' is absolutely amazing. I can tell that he is very busy, but he still maintains a very professional attitude, courteous speech, flexibility with prices and services, is very thorough with his explanations on services and prices, and he will frequently keep you informed. He does understand that not everyone can afford dealership prices with maintenance and services and do his best to keep it affordable. He also never gives you an under-estimate for services so you never feel let down. Mr. Jakober is the only reason why I continue to seek service at the Larry H. Miller on 104th in Northglenn/Thornton.

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Recommend Dealer
Yes
Employees Worked With
Gary Jakober
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 02, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Thank you for leaving us the excellent rating and review, Lee! I'm glad that Gary was able to take such fantastic care of you. He is known for treating his customers with the highest levels of kindness, flexibility, respect, and professionalism that they deserve. I'll be sure to pass along your kind words, he'll be happy to hear them. We appreciate your recommendation, and hope to work with you again in the future. - Brent Wood, General Manager

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