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Larry H. Miller Chrysler Jeep Dodge Ram Boise - Service Center

4.6

132 Lifetime Service Reviews

222 Auto Drive, Boise, Idaho 83709

132 Reviews of Larry H. Miller Chrysler Jeep Dodge RAM Boise - Service Center

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September 19, 2018

"Excellent Service!"

- TMartin

Our service advisor at Larry H. Miller was very friendly and good at communicating. He made sure our car was repaired quickly and that all engine issues were entirely resolved. In our case, the engine problem was still under factory warranty, so we didn't have to pay for the repairs. We were very grateful for their honesty and excellent service!

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Recommend Dealer
Yes
Employees Worked With
Brian Koritzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

I'm so happy to hear our service team was helpful when it came to your vehicle's repairs. Thank you so much for this great review and our team is always here to help! Tom Greene, General Manager

September 18, 2018

"Factory recall: taken care of very efficiently"

- Cb49

Made appointment for recall work and was reminded of it by text . All the service people were courteous and efficient. Was told of areas that will need further attention later.

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Recommend Dealer
Yes
Employees Worked With
Chris McClure
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Glad to hear our team was so helpful and accommodating when you brought your vehicle in for repair. Thank you for this glowing review and we hope to see you here again! Tom Greene, General Manager

September 18, 2018

"Great quick service"

- Hunter8778

Thomas at Sundance Dodge in Boise was great! Was able to get me squeezed in on a Friday. Truck was done quick and he got me a shuttle ride as well. Service guys did a great job and worked quick. They even washed my truck. Great experience and I will be going back for sure. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Thomas, shuttle driver
Sep 19, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Hi Hunter! Thanks for your kind words and choosing our service team to help with your RAM. Glad you had a great experience and we'll see you here again! Tom Greene, General Manager

September 14, 2018

"Warranty work on 2015 Durango R/T"

- Brimerc

MICHAEL was great to work with, he chased down a hard to find part so we could get the Durango fixed. He always does great!

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Recommend Dealer
Yes
Employees Worked With
Michael Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Glad to hear how helpful Michael and our team have been for you. Thanks for choosing our service team to help out! Tom Greene, General Manager

September 12, 2018

"Recall service"

- Chris 123

Very knowledgeable and curtious advisor.. work was completed on time. I was also made aware of upcomming Service requirements and what they will cost to perform.

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Recommend Dealer
Yes
Employees Worked With
Lanny Berrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Hi Chris! I'm glad to hear our team clearly communicated expectations to you and we look forward to seeing you next time! Tom Greene, General Manager

September 06, 2018

"Happy Jeep Owner"

- Alex Galovich

I’ve owned 6 Jeeps over the years. My current Jeep is a GC Summit. I’ve owned it for 3 years now. I did not purchase my Jeeps from LM since I’m a transplant to Boise from the east coast. Upon my move here, it was time to have my Jeep serviced. Checking the internet LM Jeep came up. I called LM Service and was connected to David Leon. I asked David what I needed to do to schedule a service appt. He was friendly, professional, courteous and knowledgeable on what service I needed. I made an appt for the next day and when I arrived David was there waiting for me with a smile and a handshake. That was 3 yrs ago! I continue to have my Jeep serviced at LM and I always ask for service advisor David Leon. I was at LM earlier this week for new tires, routine servicing and a recall issue. As always, David was there greeting me with a friendly smile and handshake! He’s an asset to LM and should be commended on his customer skills.

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Recommend Dealer
Yes
Employees Worked With
David Leon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Hi Alex and welcome to Boise! We're happy you found us, too, and I'm glad our team was able to help you out. Thank you for your kind review and sweet words about David. We hope to see you here next time! Tom Greene, General Manager

September 06, 2018

"Oil change"

- Keesha9999

I have bought an 2 cars from Alley and she went out of her way to help me. I am in the process of buying a car for my daughter and Bruce and Alley have been great to work with to find me a car I am looking for. I am super picky. Brian went above and beyond with my oil change. He even changed the light bulb for my headlight himself. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Alley Jacobson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Koritzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Ipsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Keesha, Our team will always go above and beyond for you. We can't thank you enough for continuing to choose Alley and our team. We'll see you next time! Tom Greene, General Manager

September 02, 2018

"Repairs done quickly and politely. Awesome service."

- Rand88

Took vehicle in for engine light alert. Repairs done quickly. Employees I dealt with were very polite and professional. I have recommended this dealership before and will recommend it in the future. Great customer service.

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Recommend Dealer
Yes
Employees Worked With
Sorry. I don't remember the gentleman who worked with me.
Sep 05, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

We can't thank you enough for your kind words and recommendation! Tom Greene, General Manager

August 30, 2018

"Poor work quality"

- steve

A piece that was replaced on the vehicle fell off on the way home. Was told it wasn't their fault and I would have to pay to have it replaced, again. The battery cable was left sitting on top of the battery terminal, only touching, not connected, causing the vehicle to short out. The alignment wasn't done initially as was outlined in the work order, so I had to take more time out of my schedule to return and have it done. Was told that the alignment was fine, with no explanation as to why there was a shudder in the car at speed, or offer to explore the problem and fix it. Was told there was additional damage to the vehicle that was missed during the initial insurance claim assessment, but that I would have to pay for that as well. When I brought these issues to the attention of the staff, they were dismissive with a smile. If you need service work done on your vehicle, find someplace else.

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Recommend Dealer
No
Employees Worked With
Stacy Martin Helzer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 30, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Dear Steve, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. Please contact me, James Clark, Body Shop Manager, 208-947-6592. We look forward to working together with you to come up with a solution. Sincerely, James Clark

August 28, 2018

"Great Service "

- Hendroscles23

Very helpful, great customer service! Found out my Jeep had a recall and Lanny was able to get it done the same day. I definitely recommend this service department!

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Recommend Dealer
Yes
Employees Worked With
Lanny Berrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 30, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

So happy to hear our service department was speedy and got you taken care of. We're always here to help! Tom Greene, General Manager

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