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Larry H. Miller Chrysler Jeep Dodge Ram Boise - Service Center

4.6

159 Lifetime Service Reviews

222 Auto Drive, Boise, Idaho 83709

159 Reviews of Larry H. Miller Chrysler Jeep Dodge RAM Boise - Service Center

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December 06, 2018

"Oil change"

- Andy R.

I buy the 3 for $90 oil changes at Larry Miller, because I can't do it myself at that price. I usually take advantage of having lunch with my wife too, so that's always an incentive This time, was like all others, in and out, no hassle. I would recommend them to anyone for great service with a smile.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Koritzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

You always bring a smile to our faces as well, Andy. Thanks for this fantastic review and we'll see you for your next oil change! Tom Greene, General Manager

December 04, 2018

"Excellent Service "

- Happy dude

Friendly. Responsive. Knowledgeable. I very much enjoyed my experience. I will come back for any more service my truck may require. Thank you for your time.

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Recommend Dealer
Yes
Employees Worked With
Michael Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

We appreciate you taking the time to leave this great review. We'll see you and your truck here next time! Tom Greene, General Manager

December 03, 2018

"Service was great "

- Jennie33

Dillon in the service department was awesome! I came in to get my oil changed and he was very helpful and very friendly! Really appreciated him.

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Recommend Dealer
Yes
Employees Worked With
Dillon
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Glad to hear you enjoyed working with Dillon and our team, Jennie! Tom Greene, General Manager

November 27, 2018

"Always very professional an service oriented "

- Kirby G

From sales (Thank you Alley, you are the very best) through to service....Service aperformed as requested, On time, every time... Always exceptional! Thank you

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Recommend Dealer
Yes
Employees Worked With
Alley Jacobson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lanny Berrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Waterfield
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gady Torrez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

We're always here to perform great service for you, Kirby! We'll see you here next time and thanks for your kind review. Tom Greene, General Manager

November 26, 2018

"My wife was very pleased with service dept. treatment "

- Dealer2018

My wife felt car was running smoothly upon leaving and that she was well taken care of for both routine service and recall updates made.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Koritzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

We were happy to help your wife out and thank you for choosing our dealership! Tom Greene, General Manager

November 26, 2018

"Easy & done"

- Tmeyers

Dropped the Jeep off before they opened for an oil change and alignment. Picked up the Jeep and they pulled coupon discounts for both services. Took a trip to Salt Lake City the next day and was able to make the drive with confidence.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Brian Koritzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Glad to hear your trip to SLC went smooth and you felt great safe and confident in your Jeep. Thanks for choosing our team to help out! Tom Greene, General Manager

November 24, 2018

"Truck service"

- Evan56

Lanny was friendly, thorough and gave great customer service. Mechanic did very good job on truck and seemed thorough in checking everything. I would recommend.

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Recommend Dealer
Yes
Employees Worked With
Lanny Berrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Thank you for your positive review, Evan! We're happy to provide great customer service to all of our great customers. If there's anything else we can do, please let us know. - Tom Greene, General Manager

November 21, 2018

"I would recommend sales but not service. "

- Dave

I’ve bought two cars there in the last two years. My wife’s Jeep Compass and my Jeep renegade. I have taken both in for an oil change. My wife’s ran out of washer fluid two weeks after hers so no they didn’t check everything checked. Just got my oil changed yesterday and guess what I checked when I got home. Yup, washer fluid, could barely see where the level Is. I also asked to have the air filter checked because I live in a dusty area and there not even a finger print in all the dust on the housing so no it wasn’t checked. I was given a check list with everything checked off,even things my car doesn’t have. Im not able to crawl under to see if the oil filter was changed so I’ll have to say it was. It was nice to get a car wash tho. Just feeling a bit disappointed is all.

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Recommend Dealer
Yes
Employees Worked With
Brandon Stallings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Thank you for taking the time to leave a review, Dave. We're sorry your service experience wasn't up to your expectations. We'll work harder next time to ensure that your visit with us is comprehensive and transparent. We're honored to have earned your continued business and hope you'll come back to Larry H. Miller Chrysler Jeep Dodge RAM Boise the next time we can do something for you. - Tom Greene, General Manager

November 19, 2018

"Poor service & communication!"

- Disappointed driver 83716

My last service was the deal-breaker!! The "mechanic" that did my oil change left my oil filter loose & top of filter had dirt & debris all over it causing it to leak oil!! I have since had it fixed by someone OTHER than Larry Miller service! I will NEVER have my vehicle serviced at Larry Miller again! I have had other problems in the past with them, but this one clinched it!! Another time I asked (while I was there for a recall repair) what it would cost for them to install an after-market hitch that I would supply....They came back with a price of $800.00!? That's RIDICULOUS!!!

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Recommend Dealer
No
Employees Worked With
Don't Know
Dec 13, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Our team did our best diagnosing the problem with your van. It wasn't our intention to frustrate you in any way and we appreciate your feedback. Tom Greene, General Manager

November 16, 2018

"they did not evn drive my car to find out the problem. "

- Aj jackson

they didn't even drive my van to find the problem. when I got the van back it only had one extra mile on it from dropping it off to the time I picked it up. they had it 4 days and I had to pay fro a rental. when I got it back the problem was still happening. so I took It to dodge in Nampa and they fount the problem rite off the bat. so I think you as a dealership own me the cost of the 4 day rental and I will never bring a car back to your dealer ship. plus the service riter did not even listen to what my full complaint was with the van. after reviewing the notes he put in the service ticket was incomplete to what I told him it was doing. so this cost me time and unesasery expenses and time out of my day. thanks Mr Jackson.

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Recommend Dealer
No
Employees Worked With
Brian Koritzer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Hi Aj! I'm sorry to see you didn't receive the service you expected. We try our best to help our customers and it wasn't our intention to inconvenience you in any way. Thank you for taking the time to share your concerns. Tom Greene, General Manager

Dec 13, 2018 -

Aj jackson responded

So now we have one more reason to not come back. The gen mgr could only say I'm sorry. WOW

Dec 13, 2018 -

Larry H. Miller Chrysler Jeep Dodge Ram Boise responded

Mr. Jackson, Your feedback was taken seriously and we are going to address your concerns internally. Again, thank you for taking the time to work with us and share your experience. Thanks, Tom Greene General Manager

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