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Larry H. Miller Toyota Albuquerque - Service Center

4.8

300 Lifetime Service Reviews

10401 Copper Ave Northeast, Albuquerque, New Mexico 87123

300 Reviews of Larry H. Miller Toyota Albuquerque - Service Center

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September 16, 2018

"After the storm there is a rainbow!"

- power up!

Our vehicle lost all electrical power and wouldn't even start. We had no clue what was wrong. We had our 2010 RAV4 towed from my rural community to Larry H. Miller's Toyota service department. We felt confident with their service department after taking our vehicle there for regular maintenance previously. Matt Perez was our service coordinator for service both times. Both times he took charge of the situation and knew exactly how to proceed. He reached out to Toyota's resources to make an accurate diagnosis of the repair necessary. We were given an honest assessment up front about potential costs as repairs were assessed. The communication was ongoing and professional. The same professionalism was extended to my insurance company. The end result was determination of the cause being the result of a previous repair by another company that had allowed water intrusion causing the electrical system to be ruined. It was major damage that would have cost me close to five thousand dollars. Larry H. Miller's thorough work and associated documentation resulted in our ability to verify warranty coverage by the other company. We would highly recommend Larry H. Miller's Toyota service department. The facility was clean, the staff was friendly and professional and above all the outcome was repairs we can drive away with feeling peace of mind. When I picked up my vehicle Matt Perez informed me that they had also taken care of two outstanding recalls on our vehicle! In spite of all my phone calls and a million questions Matt Perez was never anything but professional and pleasant in all interactions.

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Recommend Dealer
Yes
Employees Worked With
Matt Perez was a very professional and knowledgeable Service Coordinator! Excellent service!
Sep 17, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you so much for leaving us such a wonderful review. We are thrilled to hear about your experience with Matt and the rest of the service team. We will be sure to pass your kind words along to all of them! Should you need anything else, please do not hesitate to let us know. — Ernie Riach, General Manager

September 09, 2018

"Replacement of recalled passenger airbag "

- CarolineD93

The LHM team took great care of me from start to finish. Matt Perez was very attentive and friendly! I knew I was in good hands and had nothing to worry about. The team was quick and efficient and offered me a ride home while my car was in the shop. A very convenient option that I didn’t know I had!

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Recommend Dealer
Yes
Employees Worked With
Matt Perez
Sep 12, 2018 -

Larry H. Miller Toyota Albuquerque responded

Caroline, I am happy to hear that Matt helped you to feel you were in good hands. Thank you for leaving us this marvelous review. If you should need anything in the future, be sure to come back and see us again. - Ernie Riach, General Manager

August 31, 2018

"Service with Richard Matthews"

- pgarcia

Service was fast and efficient. As always everyone was extremely helpful and friendly. Recommended additional service that I will need soon. I would recommend anyone to you delearship.

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Recommend Dealer
Yes
Employees Worked With
Richard Matthews
Sep 04, 2018 -

Larry H. Miller Toyota Albuquerque responded

Awesome! Thank you for sharing your awesome experience. We always enjoy having you come in for maintenance. Please let us know if there is anything else we can do. - Ernie Riach, General Manager

August 29, 2018

"Best Dealership Ever?"

- VJTaylor

My representative assisted with all that was needed to keep my truck in tip top shape. My battery needed replacing so I was not a scheduled visit; however, the team took me in an assisted with my battery issues, plus did a 60K service. I was able to work on my laptop due to the available WiFi and didnt miss any of my very important work emails. I really find my experience at Larry Miller Toyota to be pleasant and very convenient. Thank you team!!!

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Recommend Dealer
Yes
Employees Worked With
Richard Matthews
Aug 30, 2018 -

Larry H. Miller Toyota Albuquerque responded

I am happy to hear that you were able to have such a pleasant experience with our team here. Thank you for bringing your truck in to see us and it is great to know we are keeping it in tiptop shape for you! If we can do anything more for you in the future, be sure to let us know and we will be glad to help. - Ernie Riach, General Manager

August 13, 2018

"Excellent service"

- M.Gallo

This dealership has demonstrated it's integrity in both the service and sales teams. I was given the option to look into an upgrade before spending money on parts and labor on my van.

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Recommend Dealer
Yes
Employees Worked With
Chris Broulin (sp), Gabe Salazar
Aug 13, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you for reviewing us! We really appreciate your kind words. Please let us know if there is anything else we can do for you. - Ernie Riach, General Manager

August 08, 2018

"Pleasant no hassle experience!"

- Blumarlon

I went in for an oil change on my old car and walk out with a new. I fell in love with the body style of the 2018 Camry. Not at any time did I ever feel pressure by the salesman.

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Yes
Employees Worked With
Ryan Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eddie Reyna
Aug 09, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you! We are always happy to hear customer feedback. I'm thrilled to hear about your exceptional experience. Congratulations on your new Camry! Please reach out to me if there is anything else you need. - Ernie Riach, General Manager

August 01, 2018

"General maintenance "

- raven

Toyota Service department always takes full ownership of providing you with outstanding performance.. Anthony the service manager will go the out of his way to answer questions and resolve concerns. I have been going to the Toyota Service department for years and Anthony has never let me down, always friendly with a honest demeanor. I am on the road a lot and had an issues with one of my vehicles, it was late and I called his cell number and he walked me through the steps on correcting the problem, resolving and getting me back on the road.

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Recommend Dealer
Yes
Employees Worked With
Anthony West
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you so much for your review! We appreciate your continued loyalty to our dealership. I am so happy to hear that Anthony was able to walk you through the process and get you back on the road. Please let us know if there is anything else we can do for you! - Ernie Riach, General Manager

July 30, 2018

"Service that was incredible "

- Phil kent

I brought my truck in for service july 28th 2018. Where I was greeted by Richard jiron, and Dave Carroll. They answered all my questions. I ask if they could please get my truck taken care asap. I had a baseball tournament to take my so too. They had my vehicle done in under an hour. Thanks guys

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Recommend Dealer
Yes
Employees Worked With
Richard Jiron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dave Carrell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 31, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you for your review, Phil! We really appreciated you bringing your truck in to us. Please let us know if there is anything else we can do, we'd be happy to help! - Ernie Riach, General Manager

July 29, 2018

"wonderful experience"

- joi928

I had to get quite a few things done on my car and my service rep. Matt was amazing. I've been going to Toyota for years and this was my best experience.

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Recommend Dealer
Yes
Employees Worked With
Matt asst. service mgr
Jul 30, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you so much! Matt loves to hear customer feedback, and he will be so glad that you enjoyed your visit. We really appreciate your loyalty to our dealership. We'll see you next time! - Ernie Riach, General Manager

July 26, 2018

"Fast, efficient."

- sylvia

It was a scheduled maintenance check, but they also had a professional on hand to do a paint touch up based on a scrape someone did on my car; I did not want to go through the cost of having body work done. He did a very nice job and between him and the car wash and finding no problems and it not taking a long time and that I had Wifi in the waiting room to keep me busy, no complaints.

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Recommend Dealer
Yes
Employees Worked With
I am very bad with names.
Jul 27, 2018 -

Larry H. Miller Toyota Albuquerque responded

Thank you for the awesome review, Sylvia! Our staff loved working on your vehicle and giving you a positive experience. Please come see us again for anything else you need. - Ernie Riach, General Manager

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