Tanner got the process started and taken care of in a timely manner, and assisted on a special request on my tire rotation. Tanner was pleasant and helpful, unfortunately, that's the exception rather than the rule at LHM Toyota. When you pull into the service bay you will typically be greeted with blank stares or just ignored, so Tanner'a response earns him the stars but isn't enough to pull up his unhappy co-workers.
The entire place is long overdue for a remodel and upgraded amenities. That might be the ticket to change some dispositions, but until those changes occur you may want to try another shop.