About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Larry H. Miller Toyota Boulder - Service Center

3.2

162 Lifetime Service Reviews

2465 48th Ct, Boulder, Colorado 80301

162 Reviews of Larry H. Miller Toyota Boulder - Service Center

Sort by Write a review
June 09, 2018

"Very poor service experience"

- fred

We dropped off our '06 Prius on May 31, 2018 for a routine check with no diagnostics showing except for the low tire pressure icon. It is now June 9, 10 days later without any contact from Larry Miller Toyota. We have called, left messages, even had the receptionist write out a very specific hard copy message to Hauser's boss Andre Alire all to no effect. This is the single worst dealer experience that I have had in my 51 years in the car business (GM and Toyota). Really awful - be warned,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andre Alire, Jarred Black
Jun 13, 2018 -

Larry H. Miller Toyota Boulder responded

Hi, Fred. We’re sorry to hear there seems to have been a miscommunication. Please give me a call at (720) 549-9038 to further discuss this as soon as possible. - Jarred Black, General Manager

June 03, 2018

"Pre-purchased oil change"

- JC

Tanner got the process started and taken care of in a timely manner, and assisted on a special request on my tire rotation. Tanner was pleasant and helpful, unfortunately, that's the exception rather than the rule at LHM Toyota. When you pull into the service bay you will typically be greeted with blank stares or just ignored, so Tanner'a response earns him the stars but isn't enough to pull up his unhappy co-workers. The entire place is long overdue for a remodel and upgraded amenities. That might be the ticket to change some dispositions, but until those changes occur you may want to try another shop.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tanner Hauser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 27, 2018 -

Larry H. Miller Toyota Boulder responded

JC, I am happy to hear that Tanner did a great job of taking care of you in a timely manner and took care of the tire rotation. We are excited for our new shop in the future. I’d like to learn more about the blank stares you may have received, so please give me a call at (720) 549-9038 to further discuss. - Jarred Black, General Manager

May 10, 2018

"ALWAYS WILLING TO HELP "

- Jwa1982

Hi My Name Is Jesse From Audi Boulder...... Jennifer in BDC was very thorough and explained everything. I have brought all my Toyota into Rork for checkup and any warranty issues, which is usually accomplished quickly than Rork has ever promised." I have been very pleased with Larry H. Miller Toyota Boulder Service Department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rork Marney
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Saunders
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2018 -

Larry H. Miller Toyota Boulder responded

Hi, Jesse! We're thrilled that Rork got your Toyota all checked out and all warranty issues taken care of. Thank you for taking the time to let us know you enjoy working with our service team. We're excited to pass on your kind words!

May 03, 2018

"Not impressed with service advisor"

- reviewer1234

My wife brought in our RAV 4 for an 11:15 AM appointment to the get shocks and struts checked out. They told us at the time if all four struts needed to be replaced, it would be $1200.00 dollars and would be tomorrow before it would be ready. 2 hours later they called saying 1 of the front struts were damaged and the other 3 were bad. I called and talked to John the service technician. We discussed the situation and I decided that we would only replace the front struts. (I was thinking the vehicle had four, and that would cut the cost in half. The next afternoon we had to call (1:18 PM) and asked about when the vehicle would be ready. He told my wife he did would have to call her back because he was with a customer. Finally he called and said they did not have the parts and would need to get them from Denver. He finally called at 4:15 P.M(Next day) saying our car was read. He never explained the vehicle only had struts in the front. I assumed the repairs would cost around $600... Instead, the cost was over $1000.00. John should have explained that a RAV 4 only has struts in the front and the total cost would be over $1000.00. My bad for not asking the right question, but I feel he should have been more upfront and explained the costs we were facing Lesson learned no doubt

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 07, 2018 -

Larry H. Miller Toyota Boulder responded

I am sorry to hear that there was confusion about the number of struts in the RAV4. We do our best to try and help the customer understand what maintenance and repairs will be needed and keep you informed all along the way. Please give me a call me at (720) 549-9038 to further discuss the service experience. - Jarred Black, General Manager

April 11, 2018

"Rork rocks!!"

- Sugata

came to this dealer (Larry H. Miller- Boulder Toyota, Colorado) for a recall I received last month. Rork helped me a lot with his expertise and provided in depth analysis of my car's current condition. He was quick and courteous. Rork managed the entire paper work for me and it was a smooth experience for me to work with him. I am glad that I found Rork for the service I was looking for my car. Thank you Rork for your help!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rork Marney
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 12, 2018 -

Larry H. Miller Toyota Boulder responded

Thank you for the wonderful review and awesome rating! We are so happy to hear that Rork and the service department were able to take such great care of you and provide a smooth experience. If you need anything else in the future, please be sure to come and see us again.

December 16, 2017

"Amazing!"

- Toyotarav89

Zoe was incredibly helpful, timely and courteous. She went above and beyond to make sure I had everything I needed and more. I couldn’t be happier with my experience with Zoe.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cole, Zoe Culbreath
Dec 18, 2017 -

Larry H. Miller Toyota Boulder responded

Thanks for leaving us such an excellent review! We're so happy to hear you had a pleasant experience with Zoe. We will be sure to pass your kind words along to her. Should you need anything else, please do not hesitate to let us know!

September 13, 2017

"Paint failure on new iA, no warranty"

- LeeG

I bought a 2017 Toyota Yaris iA in February from Larry H Miller Toyota Boulder. In August while cleaning off bird droppings that had been on the car for perhaps a couple of weeks, I found the paint was destroyed down to the metal on multiple places on the roof. This was not minor cosmetic damage; this was catastrophic paint failure. Toyota and Larry H Miller Toyota Boulder dealership said this was normal - "NO FACTORY DEFECT FOUND" - and said it was therefore not covered under the Toyota warranty. The Larry H Miller dealership made no effort to get this fixed under warranty. Neither Toyota and the Larry H Miller made any effort to stand behind their product. The Larry H Miller Toyota Boulder letterhead says "Rock Solid Satisfaction". Its a complete lie.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andre Alire, Chris Doerschlag, Sara Tubbs, Jarred Black
Sep 14, 2017 -

Larry H. Miller Toyota Boulder responded

I’m sorry, but we have to comply with our manufacturer’s protocols. Please reach out if you‘d like to discuss further. – Jarred Black, General Manager

August 06, 2017

"Greatest Service Advisor of All Times!!"

- Becky Tomlinson

Nicole is a wonderfully sweet and a genuinely caring individual. She is always willing to take care of my vehicle's needs and does so with no pressure on up selling items my vehicle does not require. I trust her fully and recommend her to everyone I meet here in Boulder! Thanks Nicole!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Duran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2017 -

Larry H. Miller Toyota Boulder responded

Becky, thank you for letting us know how much you enjoy working with Nicole! We agree that she is definitely a sweet and caring individual, and are excited to pass on your kind words. We appreciate your review and recommendation!

February 28, 2017

"Very bad experience today, not usual Toyota quality"

- carzzz

Today a one-hour job to replace tire pressure sensor took 4+ hours due to massive incompetence of person named Nicole Duran and her supervisor Chris Boerschlag. No real reasons provided other than usual loser excuses. I have been in the car game for 50+ years and have worked with Toyota corporate for ~20 years. This Miller outfit is far from the good quality found with other Toyota/Lexus dealers. My family owns 4 Toyotas and 3 Lexus's. We will not be using this very unfriendly and whiny dealer any further and will do our best to inform others how bad things are at every opportunity. I see many other awful reviews on Larry Miller's operations - it is a pattern of very poor performance far from the norm for Toyota.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nicole Duran
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : chris boerschlag
Mar 29, 2017 -

Larry H. Miller Toyota Boulder responded

Thank you for taking the time to leave a review. We are sorry to hear you did not enjoy your time at our dealership. We work hard to provide the best customer service. Please reach out to us at (888) 723-6326 at your earliest convenience to discuss your experience with our service department to resolve the issues.

January 04, 2017

"Pathetic handling a warranty issue on a Michelin tire"

- Linda Dixon

I was in transit on December 28, 2016 to move to Thornton Colorado and was driving on I 70 West heading for Denver. My driver rear tire blew out that evening on I 70.. I heard a massive thud and explosion and an over whelming noise, a whine really. I luckily was not riding near other vehicles, nor was a semi beside or behind me. I surmised pretty quickly that it was a blown tire and I slowed down and was able to navigate to the side of the interstate. I put on my hazard lights and exited the car in the pitch dark, had a small flashlight and saw the tire was blown. I could smell burning rubber. A tow truck arrived and changed out my spare tire. Since I was moving and the move truck was due at my new home the next day, I could not deal with the issue of the tire until Dec 30. ON December 30, 2016 I visited the nearest Toyota dealership which was in Boulder Colorado. My car was purchased from Jay Wolf Toyota in Kansas City Missouri. It was new when purchased, and is a 2015 Venza and had 16,500 miles on it when the tire blew. I had it serviced in Kansas city before my trip , in December 2016. The tires were checked and rotated at that time. I had purchased a service agreement with Toyota. The Service Department at Larry H Miller Toyota looked at the tire and said they were not sure what happened to it. The manager said it was not under warranty that a dealership can only warrant the car parts or systems and not the tires. They also told me they had none of the same tires in stock and best they could do was sell me 4 new tires. Told me to be careful driving on the spare for sure. I found their service pathetic; very closed ended response to my needs .. I left and was distraught as being in a new city, with a bum tire and a dealership that offered no support. I found on line at the Tire Warehouse the tire I needed and had it shipped to my home. I have since contacted Michelin Warranty department that informed me that tire is under warranty and I am in process to attempt to get part of the purchased price I have already paid for a new tire. Here's to my surviving a far from a professional experience at Miller Toyota. I shall take my future maintenance sessions to another dealer near my new home in Thornton..

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tanner Hauser
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 03, 2017 -

Larry H. Miller Toyota Boulder responded

We're sorry for your negative experience while you were in town, Linda, and hope that we have the chance to show you a better experience sometime in the future. We are happy that you were able to get your tire fixed. Please let us know if there is anything else we can do!

1
...
1 - 10 of 162 results