In response to Mr. Ellegard's post:
First, I am not one of those "can't please 'em, damned-if-you-do damned-if-you-don't" kind of customers like he would like to portray by his statement:
"The only people venting are the upset ones. I will sell over 7,000 vehicles this year. While we strive to have 7,000 happy customers invariably we will fail some people."
In actuality, we ended up purchasing a Corolla from Camelback Toyota. Even though we were looking for a YARIS. Oh, they tried all the tricks too. But, once they knew that we had all the tricks down, they cut the crap right away. They ended up giving us a much better deal on a Corolla and we took it! In addition, I left them a pretty good review.
Mr. Ellegard is right in one respect, though. The people that have posted here are ones that have had pretty tough experiences at his shop. He must realize that if he has staff that play games with his customers, he will indeed fail them. And, they in turn, will post negative comments and feedback about his shop on sites such as this and others like it.
Hopefully those "steps" that he mentioned that he is taking will reduce all the B.S. that his customers will have to put up with when they walk through his door. In my case, even when I complained to management at the time, nothing was said or done to make it right. With that said, I will stick with my positive experience at Camelback Toyota and return to them when it's time to upgrade my vehicle.
In closing, Mr. Elegard as a General Manager of Larry Miller Toyota you already know you have one shot to make a first impression with each and every customer. You have made it a negative one with the posters here, me included. I truly hope you are sincere about enhancing service and correcting the problems that were experienced. Otherwise, this list of negative posts will grow and so will your reputation.