Larry H. Miller Used Cars is the WORST. Do NOT shop there. Below is my story of my 2 months long saga to buy a used car. Tl;dr: They are liars, who will tell you anything to get you into a car, and will repeatedly bait and switch you!
We bought a minivan from LHM back in 2014. We found one on their website at a great price we could afford, called and asked if it was still there. They said yes, and we scheduled a test drive. When we came in a couple days later for the test drive, they had said it wasn’t there anymore and had us test drive a “comparable” van, that was THOUSANDS more. We had a terrible experience and vowed to never go back.
Fast forward to August of 2017, and they call us saying they had notes that we had complained and wanted to show us how their new management was doing SO MUCH better. We’d been talking about downsizing to a sedan, so we went in. We weren’t 100% sure we’d buy, as our van was fine, but we would see if they could wow us.
We test drove many cars, and found one we loved, a 2014 Chevy Impala. We haggled, negotiated, traded in our van and 6 hours later drove off with our new car. Or so we thought.
TWO WEEKS later, we get a call from LHM saying that the bank wouldn’t approve the car because it wasn’t worth enough to cover our negative equity from our previous loan…. Now they knew the exact amount we owed on the van, we didn’t lie or hide anything. They promised us a price and a car, and both fell through. We had to GO BACK and find a DIFFERENT car. We were so frustrated.
We go back in and they have just one car for us to test drive, a 2016 Nissan Altima. We drive it, it’s nice, but we wanted to test drive more. Nope, nothing else works, this is the car. At this point, we have no choice. They have already taken our van. It’s gone. So it’s not like we can just say never mind…. We have to have a car.
We go fill out paperwork and GUESS WHAT this car costs THOUSANDS more than the Impala. The payment is now $100 more than we told them our budget was when we started this process. We haggle, we negotiate…. It’s exhausting. We finally go back to finance and the finance manager says “GOOD NEWS” your interest rate dropped. He shows us, and we are thrilled at least one thing goes right. We sign all the paperwork and leave, a bad taste in our mouth, but a newer car in our possession.
THREE WEEKS LATER we get another call. They need us to resubmit some stuff and come “re-sign” our paperwork. Because this has taken so long my paystubs are outdated. So I fax them in the stuff and say that should be that. Nope, they have us come in to sign, saying “nothing has changed, we just need signatures.”
Turns out that was a lie. Our interest rate went up 3%. And so now our payment is $115 over our budget. I was SO UPSET. They had promised us the first rate and now it was jumping. They told us they had no control, it was all the bank, but they had promised us before it would go at that rate. The finance guy says that 9 times out of 10 he’s right, and this is the exception. SO WHY DID HE PROMISE AND NOT TELL US IT COULD GO UP?
Also, turns out in all this time, almost 6 weeks they’ve had possession of my minivan, they have not paid it off, OR PAID THE CAR PAYMENT ON IT. I ask them about it, since they told us not to make anymore payments on it, and they said “Oh we assumed you knew this was your responsibility!” To make payments on a van IN THEIR POSSESSION!? They assure me they’ll take care of it.
A week or so later, the bank decides to just draft the payment out of my account! I call LHM pissed and they say they will go pay off the van and the payment will be returned. Except it was minus interest. So the bank takes $400 from my account and I get around $275 back. Angry again, I tell LHM to rip up the $400 deposit check because the bank took it from me. They say they will pay the difference of my lost interest.
I agreed to this and asked them to cut me the check around the same time they deposit the deposit check, because I don’t quite have enough to cover it now. They agree….. THEN DEPOSIT THE GOD xxxx CHECK ANYWAY. My account went negative, and I got charged a $25 fee. So I went down there the next day to pick up my check for the difference and they all just shrug and say “No one in finance is here today, sorry no check.”
Every sales guy there gave me the cold shoulder, one snapped at me, and another ushered me out the door once they realized I wasn’t there to buy a car. They are Awful. STAY AWAY. Try Ken Garff or a smaller local dealership. Do not do business with these liars. They will say ANYTHING to get you into a more expensive car for a higher interest rate, all while smiling away.
SCREW YOU LHM!!!