Larry H. Miller Volkswagen Lakewood - Service Center

Willie is passionate about VW and literally has a family of them. He has awesome customer service which is why I go there! Thank you of them. He has awesome customer service which is why I go there! Thank you More

I bought my car new there 15 years ago. When Larry Miller took over, I didn’t know what to expect. But in the decade or so since then, I have interaxmcted with many different employees in the service depart took over, I didn’t know what to expect. But in the decade or so since then, I have interaxmcted with many different employees in the service department. I have always had a very good experience. This dealership cares about the quality of their service, and they are courteous and respectful. More

Mechanic failed to properly complete repair 2007 Touareg failed power steering pump. Mechanic claimed "the vanes wore out". Mechanic failed to replace 'O' ring on high pressure line when reatt 2007 Touareg failed power steering pump. Mechanic claimed "the vanes wore out". Mechanic failed to replace 'O' ring on high pressure line when reattaching. 'O' ring failed and leaked all the power steering fluid on our garage floor. Sal, in an email to my wife, stated that whatever had failed happened "after the repair work". Finally went to the dealership's General Manager to get the repair completed. Unfortunately, we have power steering fluid all over the garage again. The Service Advisor, Sal, doesn't appear to have even basic knowledge of car mechanics. The actual mechanic is simply replaces parts and doesn't appear to have skills to diagnose actual issues. Replacing used 'O' rings is a basic step in dealing with hydraulics (power steering systems). More

Made a difficult experience positive. Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be technical or involving indifferent staff. More

Time specific My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I mad My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I made an appointment for 1:30 and was told the service would take 2-3 hours. 2 hours past I called and my car want even touched. They were busy I understand. at 5:15pm I was notified I could pick up my car. Not knowing the service department closed at 6p, I made arrangements to pick up my car around 7p and was turned around without my car. User error and a little bit feeling misinformed. Overall very satisfied! More

Real nice Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all More

Saturday Visit due to engine light. Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off. Thanks! More

Dana was great! Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more th Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more than that! More

Great Experience I called the VW dealership near my house to schedule an appointment for service as I had purchased the covered maintenance when I bought my vehicle bu I called the VW dealership near my house to schedule an appointment for service as I had purchased the covered maintenance when I bought my vehicle but they gave me the run-around saying I was not covered so I called theses folks and they were able to find record of my coverage plan and schedule an appointment the following day! Everyone working at the dealership was extremely knowledgeable and friendly and they even made special accommodations to pick me up from work. I will absolutely be back for any work I need in the future. More

Service The service center is great! They are very quick, efficient and super polite. I am very happy with my visit and will continue to come here. The service center is great! They are very quick, efficient and super polite. I am very happy with my visit and will continue to come here. More