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Larry H. Miller Volkswagen Lakewood - Service Center

Lakewood, CO

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199 Reviews

199 Reviews of Larry H. Miller Volkswagen Lakewood - Service Center

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December 01, 2019

Willie is passionate about VW and literally has a family of them. He has awesome customer service which is why I go there! Thank you More

by Kork
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Travis in service he knew how to take care of customers! , Zack Persons, Marcus Gesundheit, Arthur McKinley, Willie Jessup
Dec 02, 2019 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for the positive review! Should you need anything else, be sure to let us know. - Jason Villa, General Manager

October 02, 2019

I bought my car new there 15 years ago. When Larry Miller took over, I didn’t know what to expect. But in the decade or so since then, I have interaxmcted with many different employees in the service depart More

by Rob
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Many employees over 15 years
Oct 03, 2019 -

Larry H. Miller Volkswagen Lakewood responded

Rob, thank you for this great review! We are thrilled to see that you are satisfied with our dealership. - Jason Villa, General Manager

April 22, 2019

Mechanic failed to properly complete repair 2007 Touareg failed power steering pump. Mechanic claimed "the vanes wore out". Mechanic failed to replace 'O' ring on high pressure line when reatt More

by Rod Morgan
Customer Service
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Sal Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Larry H. Miller Volkswagen Lakewood responded

Hello, it is unfortunate to see that you have not been able to find resolve regarding this issue. Job completion is very important to our dealership and staff. Please feel free to contact me directly so that I can ensure that everything has been handled properly. I hope to hear from you soon. - Jason Villa, General Manager, (720) 789-7827

November 14, 2018

Made a difficult experience positive. Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be More

by Justice4all
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Cocchiaro
Nov 16, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to know that Andy was so understanding and helpful. I would like to ask you to reach out to me if there is anything more we could have done to better your experience. It is important to our team that we provide the very best care for you at all times. I will appreciate the opportunity to hear from you at your earliest convenience. - Jason Villa, General Manager, (720) 789-7827

July 26, 2018

Time specific My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I mad More

by Steve Steve
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Steve, we appreciate you choosing to come in and see us for your service visit. I am glad to hear you were satisfied with your service overall. Thank you for you review and be sure to let us now if you need anything in the future. - Jason Villa, General Manager

July 22, 2018

Real nice Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all More

by vw
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Eaton
Jul 23, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for leaving us a review! We are very glad to hear that Travis was able to make your experience at our dealership fantastic. Please let us know if there is anything else we can do for you. — Jason Villa, General Manager

July 20, 2018

Saturday Visit due to engine light. Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off More

by KK
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Art Mckinley
Jul 20, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Art could help you out in an emergency to ensure your vehicle was taken care of. We appreciate you choosing to come in and see us. We are always happy to be of service. Let us know if we can do anything more to help in the future. - Jason Villa, General Manager

July 19, 2018

Dana was great! Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more th More

by sherob2
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Cocchiaro
Jul 19, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Dana helped you have a great experience with her friendly attitude and happy demeanor. Thank you for bringing your daughter's vehicle in for service. If we can do anything more for you in the future, be sure to let us know. - Jason Villa, General Manager

July 19, 2018

Great Experience I called the VW dealership near my house to schedule an appointment for service as I had purchased the covered maintenance when I bought my vehicle bu More

by bkennedy1357
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Sal and our team were able to ensure your vehicle was covered and you were completely taken care of when you came in to see us. Thank you for sharing your wonderful review. We will look forward to being of help in the future. - Jason Villa, General Manager

July 18, 2018

Service The service center is great! They are very quick, efficient and super polite. I am very happy with my visit and will continue to come here. More

by Kaylahmphry
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Art
Jul 18, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am thrilled to hear that you will continue to come back and see our team here in the future. Thank you for leaving us this great review and we will look forward to being of service to you. - Jason Villa, General Manager

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