Larry Roesch Volkswagen

Like Buying from Friends Great experience! It felt like buying a car from long-time friends! Ryan and Marijana were good-humored, patient, and helpful. When it's time to bu Great experience! It felt like buying a car from long-time friends! Ryan and Marijana were good-humored, patient, and helpful. When it's time to buy another car, we'll certainly be checking with them first. We highly recommend them - no concerns at all. (And the car's great, too!) More

Great customer service from Ryan Crooks. I had a lot of questions and he was very patient in explaining all of the different features of the cars I was interested in. Would from Ryan Crooks. I had a lot of questions and he was very patient in explaining all of the different features of the cars I was interested in. Would definitely recommend this dealership to anyone looking for a new or used car. More

Great experince shopping for a car I have to say this shopping experience was a very pleasant one compared to other dealerships that only wanted my sale instead of listening to my wants I have to say this shopping experience was a very pleasant one compared to other dealerships that only wanted my sale instead of listening to my wants and needs. Ryan Crooks was awesome at his Job. I never once felt over pressure to purchase something I did not want or could not afford. Ryan was patient and listened to all my concerns. After Ryan took the time to explain all the finance options, we both agreed on one that suited me and my finance situation. This is my third used car, and my first pleasant car shopping experience. I hope this young man goes far in the company. More

Excellent experience Eric Lee was the only sales person that came outside on a cold windy tuesday afternoon! He took the time to show me and explain in detailes everything Eric Lee was the only sales person that came outside on a cold windy tuesday afternoon! He took the time to show me and explain in detailes everything about the car I was looking at! Not knowing the outcome of my visit Eric was doing everything a sales person should do to make sure a customer leaves happy with or without a car! I was shopping for a car for a couple of weeks now and I have not seen a sales person more willing to work with me on getting a car. I drove home in my brand new car that night! I would come back and visit the dealer asking to work with Eric again! Keep up the great work! More

DO NOT buy from Larry Roesch unless you are prepared to be treated badly after the sale! I bought a used Lexus from them in January and as the weather warmed up, needed to have the AC serviced. To my sur be treated badly after the sale! I bought a used Lexus from them in January and as the weather warmed up, needed to have the AC serviced. To my surprise, there are NO wires for the AC, hmmm. OK, so I called the GM and explained the dilemma, his response was a very curt "sorry, you bought a used car, can't help you" I have bought several used cars over the past 25 years so I fully understand what buyer beware means. I know that when buying a used car, you assume a level of risk that you don't have with a new car. If components break, you need to be prepared to fix them. MISSING components like wiring are a whole different matter! Warranty would not have helped as MISSING parts are not covered. They are a shady, arrogant operation that only care about getting your money. Buyer Beware!!! More

On arriving the US three weeks ago, the first thing I and my wife had to was to buy a car. we contacted several dealer shops, Bill was the most informative, cooperative and friendly. He kindly found us our T my wife had to was to buy a car. we contacted several dealer shops, Bill was the most informative, cooperative and friendly. He kindly found us our Tiguan which was quite hard to find in these areas, there was no hidden fees, and he suggested absolutely satisfying price. Bill responded to my questions quickly, honestly, kindly as well. Though my English is not fluent, he was very patient and helpful. The showroom was pleasing. Luke, who helped us to test drive, was also very nice and kind. We were impressed by Bill and Luke. We strongly would like to recommend this dealer. Thank you guys again. We are enjoying our new car very much! More

Everyone at Larry Roesch Volkswagen was professional, friendly, helpful, and as a team they had great customer service. My experience there was as positive as it gets. My 75 year old mom bought an EO friendly, helpful, and as a team they had great customer service. My experience there was as positive as it gets. My 75 year old mom bought an EOS convertible and Bart Chari was patient with her, he showed her the functions of the car several times, made us feel very comfortable during our time at the dealership, and gave her a great deal. Bill Bertucci made sure we had all the information we needed for a car I had seen on the internet, and gave me all the necessary information so that we could make a well informed decision about a purchase. More

My wife and I visited the 2012 Chicago Auto Show. We decided to purchase the 2012 VW Tiguan. Upon entering the Larry Roesch Dealership in Bensenville we were greeted by Nick Pontarelli. He was courteou decided to purchase the 2012 VW Tiguan. Upon entering the Larry Roesch Dealership in Bensenville we were greeted by Nick Pontarelli. He was courteous, informative and professional. The showroom display of vehicles was spacious,modern and aesthically pleasing to the eye. This was our first car purchase that wasn't anxiety filled. It was very pleasurable. Marajanna of the finance department was delightful to work with. She was highly informative and honest. Two satisfied VW owners Mary Ann and Fred More

While the quality of the work seems to be reasonable, their billing practices are questionable/criminal. You should go here if you like paying for services that won't be performed. Needed a PCV hose their billing practices are questionable/criminal. You should go here if you like paying for services that won't be performed. Needed a PCV hose replaced, was told that to replace it the intake manifold would need to be removed first. Thinking I could check on this to make sure they actually did what they were saying, I asked for the old parts back. They said this was fine, I agreed to the (ridiculous) price under the pretense that they would follow through on the job we discussed. When I arrived to pick up my car, I paid my bill and went out to my car. My old PCV hose was in a box on the passenger seat. No intake manifold gasket (which would have needed to be replaced had they removed the intake manifold as discussed) was present. I inquired about the missing parts at the service desk, and was passed a phone with a technician on the other end. I relayed my concerns to him, he said "No, I didn't remove your intake manifold", which was previously discussed and really the only reason for the outrageous price tag. I asked why I was being charged then for labor that was not performed, he answered "Thats how much the job costs." All further questioning was responded to with suggestions of more services my car needed. I hung up the phone to speak with someone who might try to allay my concerns, but everyone around the service department seemed to have disappeared. Frustrated, I walked dejectedly towards the door to go drink away my financial pain. Larry Roesch VW, I hate you. More

We went to Larry Roesch and bought a used VW after a disappointing visit to the Autobarn in Mt. Prospect. The difference between these two dealerships is forthrightness and honesty. Larry Roesch has disappointing visit to the Autobarn in Mt. Prospect. The difference between these two dealerships is forthrightness and honesty. Larry Roesch has no hidden fees, while the Autobarn tacked on over $2,000 in fees. We learned easily from Larry Roesch that the cost of VW certification for a pre-owned vehicle is $750, but after two hours of persistent questioning the Autobarn salesperson reluctantly told us it would be "somewhere around $1800 to $2000." And unlike the Autobarn, Larry Roesch does not charge $275 for a second set of car keys. They don't charge you extra for cleaning the car, either. Basically, Larry Roesch was upfront and honest and answered all of our questions and concerns. They didn't tack on extra fees. They were friendly and helpful. Their pricing was fair. I would definitely go back to Larry Roesch in the future. More