Car buying experience was great. They helped out very well and were super kind.
HOWEVER, I got into an accident that totaled my car. Filed my GAP insurance claim at the end of December 2019 and cancelled my Extended Warranty. It took them until the middle of February to send in my GAP insurance check to my bank. As of today, April 7th, 2020, I have still NOT to receive my Extended Warranty check. I call my bank weekly, if not more often, to ask about it. Then, I call Lawrence Kia. Each time, someone new seems to "handle" the situation. I have been told on four different accounts the check has been mailed out, most recently on March 20th.
They often say "We will call you back within 30 minutes" and after 2-3 days, I call back and start at square one with someone else, even though I have been taking employee's names down and ask for them. They're out of the office, a lot. I have offered to deliver the check myself, xxxx, I'll even to write the xxxx thing if someone would sign it.
Due to the amount left of the loan that they have neglected to pay off, my credit has dropped 50+ points. I am using my tax return to pay it off today because after almost four months, they still have not paid off my loan in full.
I hope nothing like this happens to anyone else. I highly recommend you look somewhere else for your car buying experience. Multiple dealerships I visited in town to get a car after my accident shared stories similar to mine from other customers. I heard "They're great to you until you walk off the lot with a car. Then, they couldn't care less." I am experiencing that hardcore. Please go somewhere else.