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Lawrence Kia
Lawrence, KS
983 Reviews
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Helpful December 27, 2023
I would caution everyone against using this dealership - atleaast from looking at all the other bad reviews I now know that having a bad experience here is just standard practice. Would NEVER return and wou atleaast from looking at all the other bad reviews I now know that having a bad experience here is just standard practice. Would NEVER return and would never endorse. My sales associate was flat rude, and the process was chaotic. Hopefully when I buy my next car somewhere else, that experience is way better. More
by kcolc.2023
Employees Worked With
Jennifer Miller
December 22, 2023
Derek worked hard to help get me into my new Seltos. I did not have the title for my trade in with me and the next day he drove an hour to my house to pick it up from me which was much appreciated. Wh I did not have the title for my trade in with me and the next day he drove an hour to my house to pick it up from me which was much appreciated. While there, he took time to explain how to hook up my phone correctly for communications. More
by Nick Novelly
Employees Worked With
Derek
December 12, 2023
Finance department inputted wrong address. Called over 20 times to reach them and no one picked up. Customer Service rep, Chase Canon is very rude. They state they have (5) finance representat Called over 20 times to reach them and no one picked up. Customer Service rep, Chase Canon is very rude. They state they have (5) finance representatives, but cannot reach a single person for five hours now. More
by gerbi
Employees Worked With
Jennifer Miller
November 05, 2023
This dealer is doing fraud business. These guys are taking money from the customer to reserve a vehicle. Once the vehicle arrives, they are selling to some other customer. There was no n These guys are taking money from the customer to reserve a vehicle. Once the vehicle arrives, they are selling to some other customer. There was no notification or curtesy call or apology email to the customer who reserved the vehicle instead these guys are rude to customer inquiries. Never buy a car from this dealer. Rita and Shane are worst sales managers and don’t fall into their trap of reserving a vehicle. More
by Chandra
Employees Worked With
Rita
August 24, 2023
Worst customer service we ever experienced! There is jot enough space here to describe the entire story but its absolutely frustrating and horrific how they treat customers. It started with a u There is jot enough space here to describe the entire story but its absolutely frustrating and horrific how they treat customers. It started with a unclear noise of the engine block where our mechanic we always go to recommend to bring it to the dealership because they don't do engines. So entering the dealership in Lawrence and the entire disaster started. First of all it took 20 min for an employee to say hello to me and help me and take my concerns. Finally this one Terence Jackson took our Sedona in and told me he call me back in two or 3 days. It took him 2 weeks and no way to reach him from my side. He would not reply on emails or calls. After I went there in Person again they told me he is waiting for an Insurance Inspector as we have a life time warranty on the engine. After 2 weeks I called the Insurance and they said they were never asked to send an Inspector to look at our car. I rang the dealership and no reply So 5 weeks after I dropped the car off still no sign of anything I went to talk to the service department manager Tim Woods and first he promised me he does his best to get our car moving out there very quickly and we will probably get a different engine but they are short in staff and bla bla bla. And soon he turned around and got very upsetting and nasty hust to get rid of me. BY then i alreadygot 3 different diagnosis what the issure could be..After 7 weeks not hearing any signs and couldn't get a hold of anybody I went there again in person and asked for the car key and of course they couldn't find it!! The one guy working that Saturday searched and searched and eventually I found my van on the parking lot and the key with all my cards on it was on the drivers seat - so anyone could have driven off with it as the entire dealership is wide open and nobody obviously cares what is going on there. I took the van and drove off and went home and asked for another mechanic to check and have a look at it and tell me what he thinks about this entire story. None of the diagnosis the kia dealership gave me was true because they never even looked at the engine or anywhere near my van. They could only find out about these issues they told me if they would have opened the engine and they did not! It was all a big lie so the warranty doesn't have to cover it! And they dont have to deal with it.They told the warranty a big lie about the issue so they never have to send an inspector. When I asked for the sales department to call me how to trade my car in., I was waiting for a week called again and another week passed. Went there again and I am still waiting for a call that was the middle of July! For sure I will not ever go back to dealership. We bought two cars there but for sure no more! It's a very frustrating situation! More
by Kathleen.Lohfeld
Employees Worked With
Terrence Jackson
August 14, 2023
We bought our vehicle from here and generally like to take bigger service projects to the place we bought it from. Scheduled a key programming and cut to our vehicle. Drove almost an hour away to have th take bigger service projects to the place we bought it from. Scheduled a key programming and cut to our vehicle. Drove almost an hour away to have this done just to be told that tech isn’t in and is only there on an every other week basis. I have been told several times now some one will call me back to get it schedule when they know when the tech is in. No one has called me. I have called 3-5 times a week trying to get it and a get a phone call back. The girls who answer the phone just keeps trying to schedule me and says “we will just go ahead and schedule you and then if he’s not there just call back” that wouldn’t be such a problem if people at kia Lawrence would actually answer there phone. We are gonna go ahead and pay a bigger penny to have better customer service. Will not buy or service our vehicles here EVER again. One of the worst experiences I have had in my adult life. More
by Morganlansdown
Employees Worked With
Darrin, Terrence and several people who answer the phone
July 29, 2023
Oil change, filter change and tire rotation. Now loud road noise from tires on hiway and I70. None when taken in and questioned about paid service agreement. Now loud road noise from tires on hiway and I70. None when taken in and questioned about paid service agreement. More
by forego_2000
Employees Worked With
Service dept
July 03, 2023
Had an appointment with Ben. Drove 4hours to find out the car sold 2 days before and they did not tell us until we got there! He knew we were driving that far!Am so so angry. Drove 4hours to find out the car sold 2 days before and they did not tell us until we got there! He knew we were driving that far!Am so so angry. More
by kkate
Employees Worked With
Ben, Jennifer Miller
May 11, 2023
EDITED UPDATE: Honestly, it was a horrible experience in the end and their CUSTOMER SERVICE is horrid. They do not want to work with you at all and do not care about you. It's all about the money and the bo the end and their CUSTOMER SERVICE is horrid. They do not want to work with you at all and do not care about you. It's all about the money and the bottom line for them. Their tag line is "is putting dreams in driveways" but that is NOT TRUE! Also, Chris is the most uninterested salesperson ever, he doesn't care about you're experience. During the first half of the dealing he tried arguing with me, then when we thought a deal was done of course he changed his colors and was all nice. But then when the deal fell through he went back to being uninterested and didn't care that the deal feel through. They could of easily helped me more on my situation but all I get is a cold shoulder. I would not recommend them at ALL! After posting the original review, the sales manager called me. He ended up basically arguing at me and then hung up on me. They could have done more and find different banks. I have an excellent credit score. When I went to a different dealer I got virtually the same vehicle for the payments I wanted because the dealer found many different banks offering me a loan. Lawrence Kia was stuck on one bank but could of looked at other options but didn't want to do so. Again, I would not recommend this dealer, Chris is a horrible salesperson and the finance people aren't willing to work with you and sales managers call you and then hang up on you after yelling at you. Yeah, there's a reason on CARS.com and DealerRater this place has a 3.2 rating. PS: They go as Dream Automotive as well. After leaving a bad review on their Lawrence Kia page on FB, they blocked me. They say they strive for customer satisfaction, but instead, they block you if you have a bad experience. Don't go here if you value your time and money. Luckily I got a better deal and experience at a different dealership. More
by Joshtommaso
Employees Worked With
Chris
