Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.6
143 Reviews
Call Service Center (609) 659-0647

142 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

Sort by
April 23, 2024

Very courteous and professional. They were able to understand my issues with my vehicle and worked very hard to address them. More

by alexander.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 19, 2024

I have always received excellent service here, especially in comparison to some other places, and I appreciate their ability to help me in emergency situations (such as a toilet blowout and engine failure). More

by CDH111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

Helpful
April 19, 2024

Problem with the vehicle was resolved in a timely manner. Very satisfied with the service. More

by WANDRUSHKO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Helpful
April 19, 2024

Jackie is a great service advisor, friendly ,informative,professional. We stopped using ciocca previously because of poor service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, Steve! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

Helpful
April 19, 2024

Appreciated shuttle home and delivery of car when repair completed. Staff friendly and very helpful. More

by SAYHA39
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Helpful
April 18, 2024

Service was excellent. Texted the quote, returned phone calls promptly. Vehicle was washed inside and outside. More

by robverba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Rob, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Helpful
April 18, 2024

Received good customer service, from check in Jackie was very nice & was polite. Also thank you to Bo (tech) for taking care of my truck and being very informative. More

by npires070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford of Lawrenceville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Helpful
April 18, 2024

Very professional staff, prompt attention to the issue at hand, and excellent communication. A positive experience. More

by egang1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the wonderful review, egang! Our whole team really appreciates it! Let us know if we can help with anything else!

Helpful
April 18, 2024

Very pleasant greeting service was quick. Coffee bar lacked some condiments. Easy .fix. half&half or coffee mate original, not flavored. More

by BILLY08080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for the review regarding our service department, Billy. We will be sure to upgrade the coffee bar for our waiting customers!

Helpful
April 18, 2024

Good communication throughout service. I appreciate the video walk through of the car inspection and the explanations from the service team. More

by KATE.SALVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We appreciate you taking the time to write us a review, Kate! Please let us know if we can do anything else to help!

Helpful
1
2
...
15