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Leckner Nissan - Service Center

4.1

17 Lifetime Service Reviews

1 Coachman Circle, Stafford, Virginia 22554

17 Reviews of Leckner Nissan- Service Center

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August 27, 2018

"Amazing"

- moloko1015

I want thank you for the excellent service I received at the Leckner Nissan Service Center on 08/09/2018. On our way to Florida, we encountered a serious problem. Our tire and disk blew out while driving on I-95 in Virginia. We had to put the spare tire on, while parked on the shoulder of I-95. Then we decided to head to the nearest Nissan dealership to get a new tire. The nearest dealership was Leckner Nissan. Leckner Nissan had an amazing Service team. I want to say special thank you to Service Advisor Kirsten Wright and special thank you to mechanic who did work on our car. I am so sorry do not know his name.

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Yes
Employees Worked With
Kirsten Wright
July 25, 2017

" excellent customer services "

- Excellent101

I'm very pleased with the service that I received from Adam Illy and Rinaldo. Adam was outstanding and very professional. I’ll recommend to friends and family… excellent customer services Adam!!!!

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Yes
Employees Worked With
Adam Illy and Rinaldo
January 23, 2017

"Excellent Service"

- Red hot Rogue

I stopped by to service my SUV early in the morning and was curious about the rogue. I was able to test drive and purchase the same vechicle. Mr. Saleemudiin Al A sad was excellent. He was very professional and very patient.

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Recommend Dealer
Yes
Employees Worked With
Saleemudiin Al Asad
January 05, 2017

"Professional "

- Rturbo

I went to Leckner Nissan from manassas to have a catalytic convertor installed. When I got to the dealership I pulled into a designated area and an attendant met me. He welcomed me to the dealership. This was a very impressive and a very clean area. I was then met by the service advisor,(Christina). She was very polite and I was introduced to the service manager,(Frank). I left my car overnight and they provided me transportation home. Christina told me what time she would call advising what they found with the car. One thing the reader should know this car has 181,243 miles and some things rust up. They decided to keep the car overnight because the bolts holding up the sub frame didn't want to come out. They soaked the bolts overnight and my car was done at 12 noon. These people are professionals and I'm extremely glad they are here. How many technicans would have known to soak the bolts. My hat goes off to these people. They have the right idea with how to treat a customer. The shop was beautiful and extremely clean. When I picked up my car an attendant brought it to me. Everyone I met this day was above my expectations. First impression to me means everything.

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Recommend Dealer
Yes
Employees Worked With
Christina Gileau, Crystal Edmonds
December 28, 2016

"Avoid this Dealership. They are scam artists."

- ray amin

I had a scheduled appointment to get my 2005 Nissan 350Z transmission fluid flushed. I scheduled an appointment a few weeks in advance and was quoted $149. When I visited the dealership, I was told that the $149 service was not good enough according to Angela Harrison, the Service Representative. Not good enough, what does that mean? She said that some of the old fluid would be mixed in with the new fluid and that it would provide me with no value. So, you offer a service to me for $149 and then tell me that it provides no value. So, then she trys to upsell me on the $349 transmission service which includes a purge. I was so shocked that I walked out of this dealership. They used the classic "bait and switch" tactic on me. Do not waste your time with dealerships who are trying to take you for a ride. I will never engage this dealership even though it is the closest to my house. They do not value their customers and do not stand behind their workmanship. I would give them 0 stars. Go somewhere else.

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Recommend Dealer
No
Employees Worked With
Angela Harrison in Service
September 24, 2016

"Service"

- GC

My first visit to this dealership was for a scheduled maintenance/service. From start to finish, Steve was fantastic. He thoroughly explained everything and was extremely professional and helpful. I opted also to have some unscheduled maintenance done and he made sure it was complete in time for me to get to my son's soccer game. A+++

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Yes
Employees Worked With
Steve
September 09, 2016

"Brake Service "

- dalejarrett4ever

Since I moved to Virginia I always bring my Nissan to Leckner (previously owned by Rossner) and always have the best service and experience. This time it wasn't my Nissan that needed service, it was my Audi. Yes it does seem strange that someone that owns an Audi would bring it in for service to a Nissan dealership but there was good reason. I am not an expert on doing brakes so I would rather pay someone that try and do it myself, well when I went to the Audi dealership they quoted me $1065.00 just to do the rear brakes and I almost fell out of my seat. Yes, I know owning one of these cars comes with its disadvantages and I am not complaining but that quote was ridiculous. I immediately drove over to Leckner and spoke to Robert who is the Service technician that always works on my Nissan and the man is top notch and one of the reasons my 2005 Altima is still running strong at 187,000 miles. Robert looked into the job about the brakes and said it could be done. He got with Christina in the Service department and let me say this lady is amazing, friendly and very professional and took care of working up a quote and ordering the parts. Needless to say the quote was much less than the Audi dealership quoted me and I trust Robert 110%. My Audi had the rear brakes done three days later and they work with no issues. A big thank you to Christina and Robert for all of their work and dedication to keeping the customer informed and doing an outstanding job.

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Yes
Employees Worked With
Robert Rodriguez, Christina Gileau
July 31, 2016

"Horrible Service Experience "

- pronewsguyDC

I have amended my review for the following reason. The dealership has contacted me and worked on a solution that is fair to both of us. They have have offered to detail my vehicle and promised a complete oil chance on my next service. I give management an "A" for effort in trying to resolve this and also earn my business back. On Saturday July 30th I brought my Nissan Frontier in for a 30,000 mile oil change. Originally I bought this truck when this dealership was Rosner Nissan. With the purchase of the car were lifetime oil changes. For the last couple of oil changes I have found the service deteriorating. On this visit I stood by my car for over 10 minutes before the service writer appeared. There were cars lined up to get in to the service area. I finally got my car in line for the oil change and waited. As I did I was able to watch the technician service my vehicle. I had a suspicion he didn't change the oil filter, but wasn't sure. Upon completion of my service I went to my truck and was appalled that there was oil all over my steering wheel. Not wanting to make a big deal out of this I cleaned the steering with the best I could and went home. When I did I decided to check the oil. I was curious if the filter was changed. I popped the hood and was livid when I walked to the front of the vehicle to find oily hand & palm prints all over the hood. News flash: I pay good money for this truck every month--respect it! So then I check the oil. There is just a smudge on the dipstick. The oil isn't even full. I had to go buy a quart of oil to fill it. How shoddy can you be? I called Nissan to lodge a complaint and sent an email to the dealer. To their credit the GM called me shortly after I mailed it. But, I was amazed by his first question, which was: Did I pay for the oil change or was this part of a program (like Rosner Reward) and still don't know what difference that makes. He then told me he was too busy to deal with this but would call me back Monday! Anyway, this dealership has lost me. I will either go to a Rosner dealership where they honor the oil change program or change my own oil. I am very disappointed and unhappy with the way my vehicle and I have been treated.

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No
Employees Worked With
Unavailable right now
February 27, 2016

"customer service"

- 2005 OF

Thank you for taking us without an appointment, doing our oil change and changing our windshield wipers. Everyone was so nice and the service was so fast!

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Yes
Employees Worked With
Christina Gileau
Mar 01, 2016 -

Leckner Nissan responded

Thank you for stopping by to leave this wonderful review. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Carl Leckner-Owner-703-296-4719; carl@lecknernissan.com

February 19, 2016

"Awesome service! "

- Rozie0310

I had my pathfinder serviced for the first time at Leckner Nissan today. My advisor Christina and technician Matt really went over and beyond! I will be back!! Thanks for the great service!!!

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Recommend Dealer
Yes
Employees Worked With
Matthew Wright, Christina Gileau
Feb 24, 2016 -

Leckner Nissan responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Leckner Nissan for your vehicle service needs. We look forward to your future maintenance visits. Carl Leckner-Owner-703-296-4719; carl@lecknernissan.com

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