I have amended my review for the following reason. The dealership has contacted me and worked on a solution that is fair to both of us. They have have offered to detail my vehicle and promised a complete oil chance on my next service. I give management an "A" for effort in trying to resolve this and also earn my business back.
On Saturday July 30th I brought my Nissan Frontier in for a 30,000 mile oil change. Originally I bought this truck when this dealership was Rosner Nissan. With the purchase of the car were lifetime oil changes. For the last couple of oil changes I have found the service deteriorating. On this visit I stood by my car for over 10 minutes before the service writer appeared. There were cars lined up to get in to the service area. I finally got my car in line for the oil change and waited. As I did I was able to watch the technician service my vehicle. I had a suspicion he didn't change the oil filter, but wasn't sure. Upon completion of my service I went to my truck and was appalled that there was oil all over my steering wheel. Not wanting to make a big deal out of this I cleaned the steering with the best I could and went home. When I did I decided to check the oil. I was curious if the filter was changed. I popped the hood and was livid when I walked to the front of the vehicle to find oily hand & palm prints all over the hood. News flash: I pay good money for this truck every month--respect it! So then I check the oil. There is just a smudge on the dipstick. The oil isn't even full. I had to go buy a quart of oil to fill it. How shoddy can you be? I called Nissan to lodge a complaint and sent an email to the dealer. To their credit the GM called me shortly after I mailed it. But, I was amazed by his first question, which was: Did I pay for the oil change or was this part of a program (like Rosner Reward) and still don't know what difference that makes. He then told me he was too busy to deal with this but would call me back Monday! Anyway, this dealership has lost me. I will either go to a Rosner dealership where they honor the oil change program or change my own oil. I am very disappointed and unhappy with the way my vehicle and I have been treated.