Lee Credit Now

Lee Credit Now responded

Good day. Thank you for taking the time to provide your feedback on your recent experience with Lee Credit Now. Unfortunately, with the name attached to this review, we are unable to research your issue. We do encourage you to contact our Sales Manager Cassie Salbury to discuss this. You may reach her by calling (877) 357-4321.

Lee Credit Now responded

Our Chief Operating Officer is Jack Bridges and his direct line is 207-610-8177. He remains able and willing to speak with you.

lifewarrior responded

"He remains able and willing to speak with you?" Really? Because on Monday September 26th I send him an email (the same address I used when we had correspondence in March of this year. The email bounced back "blocked". That is willing and able? I then forwarded the message to Salesman Jeff Bishop (who I heard has given his notice) and received this text message on September 27th, "Hello Heidi. this is Skyler the sales manager. Sorry Jeff is off today and I am seeing these emails now. I have forwarded your email to Jack. He has been out of the office this morning but should be back in." Apparently he hasn't been back in? Today is October 5th. Eight days ago and no response. So how is this "able" and "willing" as if this was the case all along? Why did it take a bad review on Dealer Rater to get any kind of a response from your company? Today is 37 days of not having a vehicle in the past year. Tomorrow will mark 14 consecutive days (albeit the 12 hours it was parked in front of my apartment when it would not start again). I've since learned a lot about the history of this vehicle and it isn't good. My file folder is bursting at the seams. I have also contacted the lender of my loan with documentation and they are aware of the situation with this vehicle. Please do not patronize me that Mr. Bridges is able and willing to discuss this with me. As I have said in the past, actions speak louder than words. If he has a reply to my email he is fully aware of all of my contact information as it is all in my original email that Skyler forwarded to him (the one that was blocked). A quick phone call to your Bangor office would give him everything he needs if he chose. Your company chose to block my correspondence. Your company acts as if you are doing me a favor. While you are playing these games of "hide and seek" I have to drive to work, leave work, pick up my Mom, have her drop me off, then she picks me up at lunch, I drop her back off at work, go back to work and pick her up at the end of her shift. Both parties are financed through your lenders. Both parties purchased vehicles at your place of business. I get to watch my Mother cry on a daily basis. This is how you "take care of business"? Hiding behind your desks? This is how you treat a grandmother and a great-grandmother who are customers? With a special needs grandson/great-grandson. On Friday we will be celebrating Atlas's one year anniversary of his diagnosis which was discovered after almost 30 days in the NICU at EMMC. He now has a g-tube for feeding. He's here and we are grateful. Having a reliable vehicle is of the utmost importance to this family. My daughter has five children and an old mini-van. He has regular appointments with nephrologists, neurologists, endochronologists, speech therapists, physical therapists and his pediatrician. He travels from Greenville to Portland often. I was thrilled to get this vehicle because it had 4-wheel drive which would make traveling in the winter for his appointments easier and safer. Our community is amazing and raised over $10,000 for this little Warrior. The media is doing a story on him this week. I will send you the link to the video. We've been through a lot. We're tired. But we have love and support. That's why you're seeing an outpouring of support for me! People see my work ethics, love of community and the health struggles our family has been with. They were there when my father passed, leaving my mother widowed after 55 years of marriage. Everyday people donating money to my grandson, who don't have much themselves. Your executives sit behind their computers looking out at a sea of vehicles and won't help. The Jeep will continue to malfunction. I have documentation from a 30-year ASE Certified mechanic that works for the city of Bangor as a Fleet Technician whose job is to diagnose transit buses, plow trucks and police vehicles. The added powertrain warranty (although a nice gesture) does not cover electrical or wiring. This vehicle has a history of issues from purchase. Nobody at your company cares. Nobody cares that I don't have a vehicle to use. Nobody cares about the stress this is causing our family. Your company could make a good name for yourselves by doing the right thing. You wouldn't even send up a loaner. We're so grateful for our loving community whose undying support keeps us comforted. You can keep dotting your i's and crossing your t's. You can sit in your warm comfy offices and drink your starbucks and laugh about our situation and how "legally" you don't have to do anything. You can continue to make us suffer and we can continue to think that you checked your morals at the door.

Lee Credit Now responded

you are most welcome!

Lee Credit Now responded

Thank you very much!