I'd never had an extended warranty so I wasn't quite sure what to expect when I needed repair work done on a used truck I bought from Lee last summer. Friends warned me not to waste my money on an 'extra' warranty because I would have a hard time getting things approved. They are WRONG! I was surprised at how easy and fast the work was approved and completed. Everyone I've dealt with at Lee - from the salesperson who sold me the truck, to Tonja in the credit office and Dave in customer service - have been awesome to work with.